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Martin Kia

Newark, DE

4.8
858 Reviews
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298 East Cleveland Ave

Newark, DE

19711

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Showing 858 reviews

September 30, 2021

Go to Jordan if you need a car!! This is our 2nd time with him and did not disappoint. Great guy =) More

by Lizekp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Smith, Jordan Guillory
Oct 01, 2021 -

Martin Kia responded

Thank you for the wonderful comments and 5 star review. We appreciate you taking the time to review Martin Kia and are honored that you remain a valuable member of the Martin Kia customer family. Enjoy your new Kia. Martin Delivers!

September 28, 2021

Horrible customer sevice… i did not get any help until i drove all the way up there. My salesperson would not call me back More

by Carchris2
Price
Recommend Dealer
No
Employees Worked With
Ron Brzezicki
Sep 29, 2021 -

Martin Kia responded

According to our sales manager there were several attempts to contact you regarding the situation. We have rules from each state that we must follow and that is the reason you needed to come to the dealership. Thank you.

Sep 29, 2021 -

Carchris2 responded

I completely understand that but those rules were never conveyed to me.. how am I supposed to know how car sales work- you do this kind of work daily.. then after getting my license plate back- i only got my front tags back (im sure it shows in these “records” you speak of that i am from the state of Maryland and should have 2 plates, A front one and a black one) I was told that you lost the other one or threw it away possibly..

Sep 29, 2021 -

Martin Kia responded

I am having the sales manager look into the other plate that you state is missing. Thank you.

Sep 29, 2021 -

Carchris2 responded

I am going to motor vehicle today, and if there is any charge I will be in touch and Kia will be paying..

Oct 01, 2021 -

Carchris2 responded

Has your sales manager looked into my missing tag yet? I got an email from motor vehicle asking where my other tag is… what do i tell them?

Oct 01, 2021 -

Martin Kia responded

Can you please call our General Sales Manager, Mr. Phil Rockwell and speak to him? Our phone number is 302-738-5200. Thank you.

September 27, 2021

Overall a good experience. Friendly Staffs. Good place to start for leasing any cars. Thanks More

by SATTANATHAN ATHIMOOLAM
Recommend Dealer
Yes
Employees Worked With
Catlin Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Martin Kia responded

Thank you for the great comments and 5 star. We appreciate you taking the time to review Martin Kia and are happy to have you as a member of the Martin Kia customer family. If you need anything else, just let us know. We will be happy to help. Enjoy your new Kia. Martin Delivers!

September 24, 2021

Catlin was easy to work, no pressure. Will definitely recommend to family and friends. Life customer now. More

by Grace
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catlin Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

Martin Kia responded

Thank you Grace for the wonderful comments. We appreciate you taking the time to review Martin Kia. We want to welcome you to the Martin Kia customer family. We are here to help if you need anything. Enjoy your new ride! Martin Delivers!

September 22, 2021

Vernon was extremely helpful and kept us updated throughout the entire process as we waited for our car to come in from shipment. He is extremely thorough and knowledge about cars and helped us be r More

by Tay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vernon Sharper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Martin Kia responded

Thank you Tay for the kind comments We appreciate you taking the time to review Martin Kia and are happy yo have you as a member of the Martin Kia customer family. We are here to assist you if needed after the sale. Just let us know. Enjoy your new Kia. Martin Delivers!

September 20, 2021

Vernon was very efficient in the process of purchasing our Telluride from the beginning until the end. We had a great experience and highly recommend him! More

by KMS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vernon Sharper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Martin Kia responded

Thank you you for the kind comments and 5 star review. We appreciate you taking the time to review Martin Kia and are happy to have you as a member of the Martin Kia customer family. We know that you will enjoy your new Kia Telluride. Martin Delivers!

September 20, 2021

Martin Kia has a new lifelong customer. Two months ago my vehicle was totaled, and because of the computer chip crisis happening at this moment in time (September 2021) I knew couldn't delay replacing it sin More

by Jordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
roxana, mark
Sep 20, 2021 -

Martin Kia responded

Thank you Jordan for the AMAZING comments and 5 star review. We appreciate you taking the time to review Martin Kia and want to welcome you to the Martin Kia customer family. We are here for you after the sale as well. If you have questions or need further assistance, please let us know. We will be happy to assist you. Martin dealerships strive each day to exceed our customer's expectation. Enjoy your new Kia Soul. Martin Delivers!

September 18, 2021

Very friendly ease too do business with was a very enjoyable no pressure at all More

by Slemke1000@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2021 -

Martin Kia responded

Thank you for the nice comments and 5 star review. We appreciate you taking the time to review Martin Kia and are happy to have you as a member of the Martin Kia customer family. We are here for you after the sale. If you need anything, just let us know. Enjoy your new ride! Martin Delivers!

September 18, 2021

Great communication, selection was better that every other deals hip I visited, veron was knowledgeable and responsive More

by JimmybaxendellJimmy B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vernon Sharper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2021 -

Martin Kia responded

Thank you Jim for the amazing comments and 5 star review. We appreciate you taking the time to review Martin Kia and are excited to have you as a member of the Martin Kia customer family. If you need further assistance we are here for you. Enjoy your new Kia. Martin Delivers!

September 17, 2021

Great and friendly service. I would recommend anyone to go and buy a car at this dealership! More

by Trenton Schulties
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vernon Sharper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catlin Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Brzezicki, Shannon Smith, Jordan Guillory
Sep 18, 2021 -

Martin Kia responded

Thank you Trenton for the wonderful comments and 5 star review. We appreciate you taking the time to review Martin Kia and are glad to have you as a member of the Martin Kia customer family. We are here for you after the sale as well. Let us know if we can assist you with anything else. Enjoy your new Kia. Martin Delivers!

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