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Marty's GMC - Service Center
Kingston, MA
955 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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955 Reviews of Marty's GMC - Service Center
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December 17, 2024
The dealer was ill prepared when I arrived. The paperwork had to be done 3 times due to errors the dealer did not check or validate before I spent 3 hours driving to the dealer. After a long a The paperwork had to be done 3 times due to errors the dealer did not check or validate before I spent 3 hours driving to the dealer. After a long and frustrating process I finally got on the road for home. When I got home I found the front drivers plastic panel sticking out. At closer look the tab that holds it in place was broken. Recently I noticed that both side panels inside the frunk are also not seated correctly. I know this car had the headlight recall and reading the recall and repair step document it is clear the dealer removed these parts to execute the recall and must have damaged these parts in the process. I mentioned this the next day in an email to my sales person who stated it was a manufacturing defect and have a dealer fix it. Now my more local dealer is telling me it is not covered under warranty. Very upset to say the least. To spend over $100,000 and get this kind of treatment is not encouraging me to buy another GMC. Considering I average one vehicle a year that’s a shame. More
by Adam
Verified CustomerEmployees Worked With
Other Employees :
My sales person was Bob. The finance manager I don’t recall the name
December 15, 2024
The service department was excellent. Work was done in a timely manner. The people that run it were very friendly and professional. Thank you Work was done in a timely manner. The people that run it were very friendly and professional. Thank you More
by scott.mmar13
Employees Worked With
Service department was great. But I've had trouble with sales department in the past
December 14, 2024
Brought my new truck in for a few recalls. Service was excellent the gentleman that took care of my visit was excellent. Answering all questions and concerns. The wait was not long and the wa Service was excellent the gentleman that took care of my visit was excellent. Answering all questions and concerns. The wait was not long and the waiting area was very comfortable. More
by Gimarie
Employees Worked With
Service Dept
December 14, 2024
Thank everyone for everything you do for me good job to everyone I was happy thank everyone I was happy thank More
by Donny
Employees Worked With
December 11, 2024
Great, friendly service. I had a quick and easy transaction. My first new car in years… couldn’t be happier I had a quick and easy transaction. My first new car in years… couldn’t be happier More
by Heather.blaine
November 28, 2024
Had a excellent experience would highly recommend, Steve Bent treated me great and made me feel comfortable buying my new vehicle Bent treated me great and made me feel comfortable buying my new vehicle More
by SCALVI123
Employees Worked With
November 27, 2024
Ishane was great to work with. He is professional and friendly, and most importantly, listened to my needs. He is professional and friendly, and most importantly, listened to my needs. More
by HELEN.CHAMPAGNE
Employees Worked With
