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Marty's GMC - Service Center
Kingston, MA
927 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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927 Reviews of Marty's GMC - Service Center
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June 30, 2023
We ordered a 2021 Yukon Denali from another dealership in the middle of the covid / chip shortage. After receiving the Yukon everything was wonderful for the first 18 months and 14,000 mile. Un dealership in the middle of the covid / chip shortage. After receiving the Yukon everything was wonderful for the first 18 months and 14,000 mile. Until It just died in the middle of the road in at the beginning of February 2023 and unbeknownst to us if you can’t start the vehicle you can’t put the vehicle in neutral to push it out of the way and the tow truck operator needed to put the vehicle on skid pads to get it on the flat bed. This is a stupid design by GM. We had the vehicle towed to Marty's Buick GMC In Kingston MA because it is only 10 minutes from where it broke down. After speaking with Marty's service department multiple time and two visits to their location after 5 WEEKS of the vehicle sitting there and no clear answer as to when they would get it into their service department other than we hope this week. I contacted ALDEN Buick GMC In Fairhaven MA and had it towed there the middle of March. It was taken into their service department within a day as they said it would be. The service department called me and told me that they have diagnosed the problem and it was the fuel sending unit but they could’t get the part for three weeks which was fine as long as we knew what the problem was and when it would be fixed. Because of the delay ALDEN offered us a courtesy vehicle witch we didn’t take. At no point did Marty’s ever offer a loaner or courtesy vehicle. Karen and the entire team at Alden Buck GMC was wonderful through the entire process and wish I would have just had it towed it there from the start. Marty’s GMC service department sucked in every way possible except in the good way. More
by paul2x8
Employees Worked With
Didn't buy vehicle at this location
June 29, 2023
First time I used Marty’s to purchase a vehicle. I will definitely use them again I will definitely use them again More
by ALAN37
Verified CustomerEmployees Worked With
June 28, 2023
In the service center, all the people that I dealt with were very polite and curtis. were very polite and curtis. More
by Rich
June 23, 2023
I have always been satisfied both with the service and the people. Very good at their jobs. the people. Very good at their jobs. More
by marksgc2010
Employees Worked With
June 22, 2023
Sabina was Fantastic very knowledgeable always come back to me as soon as I called her I could not talk highly enough about Sabrina she’s just a great asset to the Marty family of selling cars to me as soon as I called her I could not talk highly enough about Sabrina she’s just a great asset to the Marty family of selling cars More
by EJINGLIS
Employees Worked With
Sabrina Thompson
June 22, 2023
Sabrina was fantastic she was very knowledgeable any question I had she had the answer for when I called she returned my calls promptly it was a very positive experience by my first GM truck since 1979 question I had she had the answer for when I called she returned my calls promptly it was a very positive experience by my first GM truck since 1979 of headphones More
by EJINGLIS
Employees Worked With
Sabrina Thompson
June 21, 2023
I am very impressed as for the service crew did a fantastic job on one of my fleet trucks! Thank you to the lead technician JEFF CURLEY. Great job! Thank you fantastic job on one of my fleet trucks! Thank you to the lead technician JEFF CURLEY. Great job! Thank you More
by Al
Employees Worked With
Jeff curley
June 16, 2023
It took 13 business days for my car to be repaired. I needed to initiate the majority of communications. I was made to feel that my car breaking down in the middle of a busy road with ABSOLUTELY no war I needed to initiate the majority of communications. I was made to feel that my car breaking down in the middle of a busy road with ABSOLUTELY no warning was inconvenient for the service department. I needed to get the owner of the dealership involved to resolve. More
by SHAY_68
Employees Worked With
Peter Whalen
