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Marty's GMC - Service Center
Kingston, MA
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Marty's GMC - Service Center
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January 28, 2020
Service appointment was scheduled and completed per my request. Great experience and very accommodating to my needs. Will come back for more service when needed. request. Great experience and very accommodating to my needs. Will come back for more service when needed. More
by JDEXTER1016
Verified CustomerEmployees Worked With
Don’t know their name.
January 23, 2020
Great customer service. Getting things done in a timely manner and on short notice. Courtesy of the service staff with keeping informed on things that need to be done. manner and on short notice. Courtesy of the service staff with keeping informed on things that need to be done. More
by sljaime04
Employees Worked With
Connor in service , Derek Izzo
January 20, 2020
Great service and was kept up to date with what had to be done Brian did a great job along with the mechanic figuring out what was wrong with this older truck A+ done Brian did a great job along with the mechanic figuring out what was wrong with this older truck A+ More
by CHRIS@EXECLANDSCAPING.COM
January 20, 2020
Repair completed but too hard trying to explain issue to service manager. Showed recall paperwork but still didn’t initially understand what was needed. Thank you service manager. Showed recall paperwork but still didn’t initially understand what was needed. Thank you More
by RWHITNEY2469
Employees Worked With
Michael
January 16, 2020
They installed a new tonneau cove for me that had been delayed due the supplier and holidays. They made the appointment work due to my schedule and let me use a courtesy vehicle. Everything went well and delayed due the supplier and holidays. They made the appointment work due to my schedule and let me use a courtesy vehicle. Everything went well and the truck looks great Very appreciated More
by MKEANEY
Employees Worked With
Bill in Service
January 08, 2020
Excellent service and sales.The service department got my inspection sticker and a big bolt out of my brand new Yukon’s tire very quickly right after I bought it. inspection sticker and a big bolt out of my brand new Yukon’s tire very quickly right after I bought it. More
by sunnysox
Employees Worked With
December 30, 2019
Friendly, Accommodating and Timely Service As always the service at Marty’s is top notch! Quick turn around and friendly staff. Always a great experience at Marty’s GMC in Kingston. As always the service at Marty’s is top notch! Quick turn around and friendly staff. Always a great experience at Marty’s GMC in Kingston. More
by sljaime04
Employees Worked With
Derek Izzo
December 13, 2019
Fixed the original problem but caused two others... Took my GMC Denali in to have the starter fixed. Cost $1200 which is high, but at least it works now. However, when I picked up the car, neither the Took my GMC Denali in to have the starter fixed. Cost $1200 which is high, but at least it works now. However, when I picked up the car, neither the clock nor the backup camera worked; both had been working fine prior to the starter repair. Took the car back in - they said they fixed both issues. Picked up the car, and the backup camera STILL wasn't working. Showed it to the maintenance sales person and the tech - they said it wasn't their problem (and the tech copped a bit of an attitude). The tech obviously disturbed the signal cables during the original repair, but refuses to acknowledge he did anything wrong. Be very cautious with these folks - I will certainly not be going back. Plenty of other places to get maintenance done that deal honestly with customers. More
by RM1
Employees Worked With
Don't recall the names
December 11, 2019
Understanding the customer's point of view. I worked with Conner in the service department. I asked his a rather "touchy" question about costs of tires. He did not get defensive nor react, rath I worked with Conner in the service department. I asked his a rather "touchy" question about costs of tires. He did not get defensive nor react, rather he did research, showed me the research and explain GMC's point of view. I thought to myself, "This young man must have a Master's Degree in Diplomacy" since he was SO professional and kind. I was both stunned and delighter; he also treated me with the utmost kindness and respect. He is a major assent to Marty's GMC-he should be highly commended! Thank you, This is my first lease and my first encounter with Marty's GMC. Dr. Barb Welch More
by PASTORBBWELCH
Employees Worked With
