Back

Master Buick GMC

Augusta, GA

4.6
1,109 Reviews
Master Buick GMC serves the Augusta, North Augusta, Grovetown, Evans, Thomson, Waynesboro, Aiken areas in factory recommended maintenances, oil changes, tire sales, transmissions, GM parts and accessories and the sale of New Buicks and GMC and the largest selection of Pre-Owned Vehicles. We specialize in helping our customers find the vehicle they need whether it be a Ford F150, Chevrolet Silverado 1500, Lexus, Toyota, Nissan, or any brand with a 3 month warranty to help guarantee your purchase and give you peace of mind!
Contact Dealership

3710 Washington Rd

Augusta, GA

30907

Directions

By Type

Showing 1,109 reviews

September 11, 2018

Dishonest employees and president I have never seen a group of individuals so dishonest in my life. Because I live in a different state from where my car broke down, I had to call in a More

by CRAWFORD2309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will Schafer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Gillespie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Towns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2018 -

Master Buick GMC responded

We, as a family owned and operated business for over 85 years, have built our reputation on honesty and integrity. We never want a customer to feel mislead and are sorry for any miscommunication. Our employees work hard every day to give their best and while we understand frustrations may run high when dealing with issues involving vehicles, we back our employees and believe them to be honest hardworking people. As always, we are available to speak with you about this concern and are available onsite as well. Kathy Schafer Hensley, Owner (706)922-5213

September 10, 2018

Buick Everything was fast and professional. I really appreciate doing business and convenient location. I hope in the near future I'll be purchasing a new More

by FELICIAFLY06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2018 -

Master Buick GMC responded

Thank you for your great review! We do try to make what can be a daunting process fast and easy! We are so glad that it was smooth for you and we look forward to serving you again! We are so grateful for your business! Kathy Hensley, Owner

September 09, 2018

Used Car - Subaru Tony Goddard’s customer service was exceptional; very easy to work with and gave us a great deal. This dealership has definitely earned my business More

by PATRIOTCOMMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Goddard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2018 -

Master Buick GMC responded

Tony is pretty great! Thank you so much for reviewing our dealership and Tony's customer service! Our goal is to make sure you are well taken care of and we are so glad we succeeded! Know we are here for all of your vehicle needs and will continue to serve you in the same manner! We appreciate your business! Kathy Hensley, Owner

September 08, 2018

Excellent We had an excellent experience buying our new GMC Sierra. Roscoe our salesman was excellent and gave us the advice and service that was superb. The sa More

by Schwan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Overby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roscoe Peace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Master Buick GMC responded

Thank you for your great review, Schwan! We're glad to have Roscoe on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 05, 2018

Fast, friendly, professional, efficient! The entire Masters crew were very inviting as soon as I walled through the door. When I called the nice young lady made me a priority and got my vehic More

by KAYLA.MANDLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Truitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Master Buick GMC responded

Thank you for leaving us this great review, Kayla! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 05, 2018

Quick oil change Needed a quick oil change on labor day weekend. The service area was very busy due to the up coming holiday and end of the month but I was able yo get More

by Mhall3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Whitten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Master Buick GMC responded

Thank you for writing about your visit with us! I am happy to hear that the service center was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 04, 2018

freindly and professional The staff at the dealership was friendly, professional and went above and beyond to make my experience their a pleasant one. Id refer them to all More

by carguy/David2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Truitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Boone who picked me up to retrieve my car and Marcy the cashier who couldnt be sweeter.
Nov 27, 2018 -

Master Buick GMC responded

We cannot thank you enough for your wonderful review of Master Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 04, 2018

oil change Good customer service, and workmanship! Alwyas willing to listen and to provide expert opinion. Very professional and reapecrful personnel (Brad, Rona More

by rogelio.a.abrahams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald (shuttle driver)
Nov 27, 2018 -

Master Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 04, 2018

Great Car Buying Experience We recently purchased our second used car from Master Buick GMC. The entire staff is wonderful and made buying a used car a great experience. They ex More

by Augustadriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Goddard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2018 -

Master Buick GMC responded

Thank you so much for this great praise of our sales team! We are always so please when we exceed customer's expectations! Thank you for your loyalty! We look forward to serving you well the next time! We are so grateful for your business! Kathy Hensley, Owner

September 01, 2018

Excellent experience One of the best buying experience I have ever had. The only problem is that you can only rate both representatives a 5. They deserve a higher rating. More

by SFC_LD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Overby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Oertle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Master Buick GMC responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

...
101
...