Will Schafer
Will Schafer at Master Buick GMC

Will Schafer

Dealer

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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37 Reviews

Will Schafer is a third generation Dealer with Master Buick GMC. He attended Augusta Preparatory School and graduated in 1986. He then received his Business Administration Degree at Presbyterian College in Clinton, SC. Having worked at the dealership since he was a teenager, he went on to receive a Diploma from the Dealer Candidate Academy in 1991. He has worked in the Sales, Parts, and Service department in his 27 years with Master. He currently serves on many community boards including Westminster School of Augusta, Crossover Communications International, and Columbia International University. He is the current President of the Augusta, Aiken Buick GMC Dealers Marketing Association, NADA Presidcnt’s Club and a Member of the Rotary Club.

Dealership Experience

36 yrs

Industry Experience

36 yrs

Specialties & Trainings

Episcopal Day School

Augusta Preparatory School

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37 Reviews

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37 Reviews of Will Schafer

November 04, 2025

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Employee Rating

I will never buy a vehicle from anywhere or anyone else again! Will, Wade and Logan are the absolute best! Easy to deal with, very polite and respectful! Made the new car buying experience a great experie More

by julieredd101312
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wade Howard, Steve MacDonald

Nov 05, 2025

Master Buick GMC responded

Thank you so much for your wonderful review, Julie! I'm thrilled to hear that Will, Wade, and Logan provided you with such an exceptional car buying experience at Master Buick GMC Augusta. Your satisfaction means a lot to us, and I appreciate your kind words. We look forward to welcoming you back for your next vehicle purchase! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 08, 2023

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Employee Rating

Master GMC ,Buick is the best dealership around for sales and service.. Courteous staff, and efficient. Makes buying a vehicle a pleasure. More

by salleyinc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 27, 2022

Dealership Rating
Employee Rating

The dealer ship goes above and beyond to make you feel welcome and appreciative of your business! More

by bobange
Sales Price Transparency
Recommend Dealer
Yes
Dec 29, 2022

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 02, 2022

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Had a bit of a blip the last time I had service done, Will reached out and found that I was a little dissatisfied and he made sure that I was not unhappy this time. I was in and out in record time. Defin More

by judd.mullis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Whitten, William Fanning

Feb 03, 2022

Master Buick GMC responded

I do apologize for the initial difficulties you experienced. I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Feb 03, 2022

judd.mullis responded

You guys rock!!!

October 08, 2021

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Employee Rating

Fast and friendly service. Highly recommend. I have never had a bad experience with Masters Buick. More

by brianwb80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2021

Master Buick GMC responded

We cannot thank you enough for your wonderful review of Master Buick GMC Augusta and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 17, 2021

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Employee Rating

Your new service representative Mark Conner went above and beyond to help me get my 2021 Denali timing belt fixed. The Parts team and manager of the dealership did everything to make my visit a nightmar More

by jseigler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bernard Hughes , Connor, Mark

Sep 17, 2021

Master Buick GMC responded

Normally, I would let a false complaint like this go, but I don’t think in your case that I will. As I told you yesterday, there really is no excuse in your behavior at our dealership. Yes, your belt is on national back order. I simply do not believe your allegation that you called three other owners of dealerships and that they had those belts. You very well possibly could have found one at another dealership, however, our employees do not have time to call every dealership in the state of Georgia and South Carolina to find a one dealer that may have a part. We do run every part that we order through a locator service if the part goes on back order, and there is no dealership in the entire country that showed having this part number. I am happy to show you the receipts. In a case like yours, we order our parts from General Motors. We will now cancel our order for your part. Your real issue was that we did not have a loaner car for you. You cussed out our service advisor, our service manager, and our receptionist, as well. You then also proceeded to call me and scream at the top of your lungs. Our employees had simply tried to help you. You told me that you wanted a car right blank blank now. We do not have cars available for loaner service right now and that was not acceptable to you. No one at our dealership was anything but civil and attempted to be helpful to you. I can not allow my employees to be verbally abused as you did yesterday. .

Sep 17, 2021

jseigler responded

Your new service representative Mark Conner went above and beyond to help me get my 2021 Denali timing belt fixed. The Parts team and manager of the dealership did everything to make my visit a nightmare. I was told the belt was on national back order. Much to my surprise I called a couple of owner's of other GMC dealerships and found 3. One of the dealers even offered to come pick up my Denali on a rollback and take it to St. George to fix it. The parts manager and owner need to realize with a little extra work they can help their customers. I should never have been told to take my vehicle home but do not drive it.

March 19, 2021

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My family and I have purchased 3 vehicles from Master in the last 2 years. Friendly, courteous service is what keeps bring us back. Unfortunately, we had problems with my truck but they were more than willi More

by Thurman family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 25, 2021

Master Buick GMC responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

October 12, 2020

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I went to Masters GMC to inquire about a GMC truck. They ordered the truck and accessories with no down payment. They went above and beyond my expectations and were upfront with pricing and incentives. They More

by NMartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bernard Hughes, Keith Stone , Parts Department

Oct 15, 2020

Master Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 15, 2020

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Employee Rating

We’ve had nothing but excellence from both the sales and service personnel at Master Buick GMC in Augusta, and today, when we took my GMC Terrain in for service. Everyone is always professional, helpful and More

by Melody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gene Baxley, Charles Williams , Showroom receptionist

Sep 17, 2020

Master Buick GMC responded

Melody, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Sep 18, 2020

Melody responded

My pleasure! Melody

June 02, 2020

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Employee Rating

Purchased a Certified PREOWNED Buick Enclave. Day 3, leak from sunroof. Water damage both side panels. Solution “bring it back to be fixed. Fraudulent sale More

by kathyv
Recommend Dealer
No
Jun 03, 2020

Master Buick GMC responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. We’d very much like to learn more about your experience and work toward a solution with you. Please reach out to us directly at your earliest convenience. Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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