Mastrovito Chevrolet

Went in with wiper problem said had to be not working so they can diagnose the problem went there with it not working at 12 pm called at 4 pm said they haven’t brought in yet left overnight couldn’t find pr they can diagnose the problem went there with it not working at 12 pm called at 4 pm said they haven’t brought in yet left overnight couldn’t find problem said disconnected battery for 15 minutes and reprogrammed did a global electrical reset today I find out gmc has a class action for windshield wipers not working this was the third time I’ve been at dealership with this problem they could have told me there is a problem and they are working on it instead of wasting my time traveling to South Carolina in two weeks hopefully I don’t hit any rain More

I scheduled my vehicle’s 7,500-mile service at Mastrovito Chevrolet after confirming with the initial service advisor that this appointment included more than just an oil change, since my oil had already bee Chevrolet after confirming with the initial service advisor that this appointment included more than just an oil change, since my oil had already been changed at 6,800 miles based on the vehicle’s maintenance indicator. My appointment was set for 7:00 a.m., and I was instructed to leave the vehicle with the key inside, which I did. After not receiving any update, I called at 9:30 a.m. and spoke with Stacey. She was rude and appeared to have no idea what was happening. She could not locate my vehicle and was unaware that I even had a 7:00 a.m. appointment. What was most frustrating is that no one contacted me when they were unable to find my vehicle at 7 am. If I had not called myself, my car likely would have sat there all day without being serviced. This experience demonstrated a serious lack of communication and organization. Because of how this situation was handled and the poor customer service I received, I will not be returning to Mastrovito Chevrolet for future service. More

Good communication, the work on my vehicle completed on time and returned, clean and on time I would recommend them time and returned, clean and on time I would recommend them More

Chris Webster in the Service Department at Mastrovito Chevrolet is top tier! He took my call at the end of the day and told me to bring my car right in first thing the next morning we would figure it out Chevrolet is top tier! He took my call at the end of the day and told me to bring my car right in first thing the next morning we would figure it out since it was not drivable with a computer issue going on even without an available appointment. They worked with the extended warranty company to take great care of everything and ease my mind. My GMC will not be going anywhere else now, and when I’m ready for a new car, I’ll be stopping over to the sales department. Five star experience that started the moment Chris picked up the phone! More

He went above and beyond to get me in a safe reliable car even with all the challenges I was dealing with, I highly recommend him and mastrovito to anyone who needs a vehicle. Thanks guys for all the help an even with all the challenges I was dealing with, I highly recommend him and mastrovito to anyone who needs a vehicle. Thanks guys for all the help and support. More

I sent in the thank you a little while ago. The whole team of people I spoke with during my appointment were phenomenal, I cannot praise them enough. When I’m ready to buy a new car, I plan on The whole team of people I spoke with during my appointment were phenomenal, I cannot praise them enough. When I’m ready to buy a new car, I plan on working with August. I also plan on getting the work I need done in the future done with August and Alex. This was the best car appointment I have had in such a long time. More

Very friendly and professional. Made buying a new car seem easy and almost painless. Kelly was great. Very patient explaining things to a couple of senior citizens. Made buying a new car seem easy and almost painless. Kelly was great. Very patient explaining things to a couple of senior citizens. More

Chris Webster was my service associate today. Service was beyond excellent, he was court I stopped working courtesy and extremely helpful and service was fast wand all issues of visit were resol Service was beyond excellent, he was court I stopped working courtesy and extremely helpful and service was fast wand all issues of visit were resoled. Rarley do you find such excellent customer service, prompt, and very efficient. More

Stacey was awesome on the phone and in person! Walked me through everything that was going to be done. The wait time for the work that was being done was minimal and the seating area very comfort Walked me through everything that was going to be done. The wait time for the work that was being done was minimal and the seating area very comfortable. Employees were very friendly when they walked by. A good experience overall! More

service was very fast and efficient ,I was very satisfied with my service call last week with my service call last week More