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Matthews Ford
Norwich, NY
53 Reviews
Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews, you won't find mark-ups over MSRP, hidden charges OR market rate adjustment fees.
We want to make your visit as comfortable and as safe as possible- whether you're shopping to lease a buy a new vehicle or buy a used vehicle, servicing your current or trading in your old. We offer a clean, comfortable waiting area with charging stations, work stations and free WiFi so you can stay connected to work and home while you're away.
We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 53 reviews
May 14, 2024
Very customer first. Always make sure the best deal is made. Go out of their way to make it easy. Always make sure the best deal is made. Go out of their way to make it easy. More
by sheilacooman
Verified Customer
Helpful May 10, 2024
Goes above and beyond for their customers! Service is top notch! Sales people put customers needs first. Service is top notch! Sales people put customers needs first. More
by sheilacooman
April 25, 2024
Luke was all over it, emailing me on his days off, getting the truck warmed up and ready for a test drive before I even arrived at the dealership on 4/19, he was ready for me at every turn. His dedica getting the truck warmed up and ready for a test drive before I even arrived at the dealership on 4/19, he was ready for me at every turn. His dedication did not stop after the sale; without saying a word, Luke went out of his way to help me transfer my personal belongings from the old truck to the new, while I was on the phone with work. He even threw in a Matthews toy for my little girl. It's this kind of personal touch that sets businesses, and individuals, apart from the rest. I want you to know that it does not go unnoticed. More
by ryan.kappauf
April 14, 2024
The sales process was very straight forward and quick. We were happy with our trade in value and interest rate. We were disappointed that our insurance company didn’t receive the documents they requested We were happy with our trade in value and interest rate. We were disappointed that our insurance company didn’t receive the documents they requested to be faxed to them so we had to go get a Carco inspection. Since this car was 5 years newer than our last we probably could have used a little more explanation of the features. More
by pthorne1
Employees Worked With
March 19, 2024
Amazing customer service by Mike Grant. I called Mike with specific needs and in short order he found my truck. There was very little back and fourth as he listened up front. So when he I called Mike with specific needs and in short order he found my truck. There was very little back and fourth as he listened up front. So when he called back I just said, SOLD! More
by Bryan
Employees Worked With
March 13, 2024
They are awesome. Very friendly. Highly recommend. I will definitely keep going there. The whole experience was wonderful Very friendly. Highly recommend. I will definitely keep going there. The whole experience was wonderful More
by mitchharrington
Employees Worked With
Nathan Gordon
March 05, 2024
What a fantastic sales experience! Mike was knowledgeable and very prompt with all my questions. Financing was quick and easy, they even got my payment reduced! Thank you Matthews! Mike was knowledgeable and very prompt with all my questions. Financing was quick and easy, they even got my payment reduced! Thank you Matthews! More
by jmendolia
March 05, 2024
Service center is very good at working with you to get you in and out with no issues. Staff is very courteous and friendly. you in and out with no issues. Staff is very courteous and friendly. More
by njwdreamer
