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Matthews Ford - Service Center

Norwich, NY

4.9
29 Reviews

29 Reviews of Matthews Ford - Service Center

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July 06, 2023

John did a great job coordinating everything as respects my repairs. He managed to get me in much earlier than anticipated. More

by jjcrandall0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jul 10, 2023 -

Matthews Ford responded

Thanks for choosing Matthews to service your vehicle. We appreciate your review and look forward to serving you again soon!

July 05, 2023

The body shop and the service center did a fantastic job. The employees at Matthews the I dealt with had great attitudes. The service I get is why I've bought 5 vehicles from this location. I wish More

by MATTGROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eichler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The body shop and the service center did a fantastic job. The employees at Matthews the I dealt with had great attitudes. The service I get is why I've bought 5 vehicles from this location.
Jul 06, 2023 -

Matthews Ford responded

Thank you for the EXCELLENT review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

July 01, 2023

Matthew's has Awesome service in every department, I wouldn't bring my vehicle anywhere else. More

by Fink_danielle11726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eichler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Zimmerman
Jul 06, 2023 -

Matthews Ford responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

June 22, 2023

I am very impressed. Frankly, the level of professionalism I experienced is not typical anymore in the service industry. I will be seeking their services in the future. More

by rbelise
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Mendolia, Shelly Manwarren
Jun 26, 2023 -

Matthews Ford responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 22, 2023

service is great. Everything that was asked for was completed on time and I was kept informed as to when my vehicle would be ready. They even offer pick up and deliver More

by GHATFIELD
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
CJ Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eichler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews Ford responded

Thanks for choosing Matthews to service your vehicle. We appreciate the recommendation and look forward to serving you again soon!

June 09, 2023

Excellent work and completed on the schedule that was planned. All issues were repaired and was kept informed of any changes. More

by jrrob2137300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eichler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews Ford responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 01, 2023

Had to send vehicle back radio was hooked up trim pieces were not securely fastened. Truck was still a day away from being finished when told it was completed More

by ZACKAROO44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Eichler
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2018

Exceeding Expectations These people are a class act. They work together so everything runs smoothly. They care about their customers and are thoughtful and polite. You can d More

by Pljames24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Hatfield
January 02, 2018

Very Satisfied The Level of friendliness and Professionalism is Beyond Excellent. I dealt with Sales and Service on multiple occasions and every time is a Great Exp More

by VerySatisfiedCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All Employees
3