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Matthews Nissan of Clay
Liverpool, NY
1,345 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,345 Reviews of Matthews Nissan of Clay
November 03, 2018
Playing us for a fool Sent my wife in to have a inspection done. Made an appointment. 4 hrs later,fail. They ripped our wiper 1/2 way down the wiper and said bad front b Sent my wife in to have a inspection done. Made an appointment. 4 hrs later,fail. They ripped our wiper 1/2 way down the wiper and said bad front breaks and rotors. With all the rain we have been getting we would know if our wiper was bad. Break pads were 50% of life. Rotors were ok. Not to mention we bought the car on Agust 31st. 2018. They charged us for an inspection they never did. So this was supposed to be free. Nope, finance said it wasn't there problem. So pissed right now because I can't stand wasting my time, gas and lying. Marc Spatola And Mike Pannozza Are great guys! Not liking service dept. If I can't send my wife in to get things done and they take advantage. More
by Niles L
Verified CustomerEmployees Worked With
Marc Spatola, Mike Pannozzo
November 03, 2018
Great service deapartment Great people in service Also nice and friendly Always tell people my great experience Always bing vehucle in for servicing A pleasant place and Great people in service Also nice and friendly Always tell people my great experience Always bing vehucle in for servicing A pleasant place and nice people More
by nlacount3
Employees Worked With
Ronny Burghart, Matt Taylor-Netzband
November 03, 2018
Constant problems Fucillo Nissan and Nissan I had my wheel bearing fixed back in August after going to a shop where they said I needed two wheel bearings they only fixed one. Now this week they I had my wheel bearing fixed back in August after going to a shop where they said I needed two wheel bearings they only fixed one. Now this week they had to replace both (including the one they already fixed) the wheel bearings have worn on my front brakes and them having to take them in and out so many times are ruining my brakes. So now I need front brakes so for my 2 year old car I will have had my wheel bearing replaced 3x and front and back brakes replaced! Thank you for nothing Nissan I won’t be buying another one of your cars! I can’t wait for 6 months from now when I have to come back to have my wheel bearing replaced again since you keep using the same product that continues to fail! More
by JMAURO78123
Employees Worked With
Sam Ryder, Nancyanne Barletta, Andrew Trombley, Ronny Burghart, Samantha Hall, Matt Taylor-Netzband
November 02, 2018
Services Andrew was very respectful and helpful in the service of my vehicle. Had to order a sensor for the rear truck lift do to not working. Awaiting parts Andrew was very respectful and helpful in the service of my vehicle. Had to order a sensor for the rear truck lift do to not working. Awaiting parts to be delivered for installation More
by SGREG58
Employees Worked With
Andrew Trombley
November 02, 2018
Treated very well at Fucillo Nissan I was treated very well from the minute I got at fucillo nissan to the time I left the dealership!! My experience there was over the top treatment!! I was treated very well from the minute I got at fucillo nissan to the time I left the dealership!! My experience there was over the top treatment!! More
by dagc45
Employees Worked With
Nancyanne Barletta, Ronny Burghart
November 02, 2018
3rd Time. Still satisfied. We really like leasing our cars from Fuccilo Nissan and Kia. We have never returned to a dealership more than once, this was our third. Actually 4th, We really like leasing our cars from Fuccilo Nissan and Kia. We have never returned to a dealership more than once, this was our third. Actually 4th, we bought a used vehicle from Fuccillo Hyundia years ago. (Not as good of an experience. They have stepped up their game. More
by rmfurco
Employees Worked With
Sam Ryder, Peter Ciambriello
November 02, 2018
LOF tire change Great people great service. They take great care of us. We really enjoy our patfinder and the service we receive. Everyone is very nice and the w Great people great service. They take great care of us. We really enjoy our patfinder and the service we receive. Everyone is very nice and the waiting area is comfortable. More
by bvilleria
Employees Worked With
Peter Ciambriello, Andrew Trombley
November 02, 2018
Zack should get a raise in pay. He is a fine salesman. Zack is a fine salesman you should Give him a raise. He was very helpful and explained everything so it was clear. He is conscientious and is thorough Zack is a fine salesman you should Give him a raise. He was very helpful and explained everything so it was clear. He is conscientious and is thorough and was very efficient and courteous and answered all of my questions. More
by MCDARIES911
Employees Worked With
Zak Ispahani
November 01, 2018
Awesome experience This was our 3rd lease I have been buying new cars the last 40 years and all 3 experiences with this dealership have awesome! I really can’t imagine This was our 3rd lease I have been buying new cars the last 40 years and all 3 experiences with this dealership have awesome! I really can’t imagine going anywhere else. Definitely would and have recommend them to my family and friends! Used the same salesman each time too. Mandel Robinson is awesome. He listens to your needs and gets you the best possible deal as well. More
by CJSTUPER
Employees Worked With
Mandel Robinson, Ronny Burghart, Steffanie Bergman
November 01, 2018
Amazed Quick and friendly service. Had my car in and out and cared about if I needed my vehicle. Would not go anywhere else for car servicing. Quick and friendly service. Had my car in and out and cared about if I needed my vehicle. Would not go anywhere else for car servicing. More
by Me123
Employees Worked With
Samantha Hall
