Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Matthews Nissan of Clay
Liverpool, NY
1,345 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,345 Reviews of Matthews Nissan of Clay
July 24, 2019
Used car purchase I felt like they worked hard to put me in a vehicle process was very quick it was raining when I first saw vehicle noticed some things in the paint I I felt like they worked hard to put me in a vehicle process was very quick it was raining when I first saw vehicle noticed some things in the paint I would have used to drive down price but overall warrant price point with bad credit I feel like I was treated fairly More
by Nat Turner
Verified CustomerEmployees Worked With
Ivy Colon
July 24, 2019
Highly recommend Accommodating, friendly service. I don’t remember everyone’s names but all very kind and helpful throughout the process. I would recommend dealers Accommodating, friendly service. I don’t remember everyone’s names but all very kind and helpful throughout the process. I would recommend dealership highly and the vehicle drives so smoothly. More
by MSDORINDA
Employees Worked With
Sam Ryder, Ivy Colon
July 23, 2019
Great experience! I was so happy with my sales person and I am SO happy with my car. Great experience at Fucillo Nissan! I felt very supported, I did not feel pressured I was so happy with my sales person and I am SO happy with my car. Great experience at Fucillo Nissan! I felt very supported, I did not feel pressured, and the process was seamless. More
by Shay
Employees Worked With
Mandel Robinson
July 23, 2019
Frustrating My salesman was great however the "policies" of this place are frustrating. They don't negotiate on used cars supposedly because they set lowest price My salesman was great however the "policies" of this place are frustrating. They don't negotiate on used cars supposedly because they set lowest prices based on other vehicles in the area. Here's a number for you, trades come in under. If an average trade for a vehicle is 5500 and you turn and sell it for 10k, and show me paperwork you only put 500 worth of "work" into the car, and I'm sure the process to get title and whatever admin work is less than 1k, you stand to make 4k on this vehicle. I'm sure the person got less than average trade value and you could wiggle. Bottom line is their hard-line stance and pressure sales is ridiculous. I dealt with it because it was the perfect car I needed and they don't come up very often. More
by Tfs315
Employees Worked With
Matt Ryan
July 22, 2019
Excellent Very friendly staff very helpful answered all my questions especially Matt from parts such a nice guy thank you ! Will use your services again Very friendly staff very helpful answered all my questions especially Matt from parts such a nice guy thank you ! Will use your services again Thank you More
by Alexandramatterson
Employees Worked With
I can’t remember all the names everyone was great , Samantha Hall, Matt Taylor-Netzband
July 22, 2019
Attentive and efficient Mandel listened and delivered. Explained the features on the different trim levels which helped us to arrive at a decision. Openly discussed prici Mandel listened and delivered. Explained the features on the different trim levels which helped us to arrive at a decision. Openly discussed pricing comparisons with Mandel and Ed and we quickly arrived at a decision. One of the best buying process experienced in years. More
by Cuse#77DS
Employees Worked With
Edward Murray, Mandel Robinson, Edward Murray
July 21, 2019
No appointment Completed oil change with no appointment in less than an hour. Also car salesmen provided me options as my lease is up in 4 months. Completed oil change with no appointment in less than an hour. Also car salesmen provided me options as my lease is up in 4 months. More
by wdrews1111
Employees Worked With
Nancyanne Barletta, Ashley Lesperance, Brandon Phenes
July 20, 2019
Service excellence The service I received from the moment I entered was outstanding. Will and Ed were professional, thorough and friendly and not at all pushy. The exper The service I received from the moment I entered was outstanding. Will and Ed were professional, thorough and friendly and not at all pushy. The experience was one all service folks should learn from. More
by SSTEINME
Employees Worked With
Vincent Dierkes, Edward Murray, Will Johnson
July 19, 2019
Service Work with Ron. Amazing as always. He truly cares and helps me with all my question. Great help. Thanks for all the help. I’ll be back Work with Ron. Amazing as always. He truly cares and helps me with all my question. Great help. Thanks for all the help. I’ll be back More
by BLAKE2200
Employees Worked With
Ronny Burghart
July 19, 2019
Awesone Job! Pleasant, efficient and friendly I forgot the gentleman that checked me out in the evening but he was great also. My only suggestion would be to Pleasant, efficient and friendly I forgot the gentleman that checked me out in the evening but he was great also. My only suggestion would be to clean out the loaner cars better....mine was very dusty and carpets were dirty. More
by Jess
Employees Worked With
Samantha Hall
