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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.4
2,676 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 2,676 reviews

April 18, 2024

I believe the dealership did what it could but it is up Nissan engineering to solve this problem More

by Oscar
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Maus Nissan responded

We apologize that you are going through this, Oscar, and we share in your frustration. No one wants to be having glitches with your new radio system, and as soon as Nissan engineers come up with a fix, we will get your vehicle squared away! Please let us know if you have any other questions, and we will be happy to help address your concerns. Thank you for your feedback, and we hope you have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
April 18, 2024

Air filter cover left off twice (5000 miles once). Service manager wouldn't do anything. More

by Craigbike2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Hassett
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Maus Nissan responded

Craig, we can see that you are disappointed with your visit, and for that, we apologize. We are having our service director review your history, and a representative will be reaching out, shortly. Please let us know if you have any other questions, and thank you for letting us know. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
April 18, 2024

Good quick friendly service never pushey sales nice facility what else can I say just a all around great dealership More

by IRISHPRIDE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 25, 2024 -

Maus Nissan responded

Thank you very much, here at Maus Nissan we value you as a customer and appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us at (727) 999- MAUS (6287). Thank you again for your support. Sincerely, Maus Nissan

Helpful
April 18, 2024

The treatment that Mrs. Angela has for her clients is unique, she customizes everything you need for your car and everything else that is needed for its maintenance. The att More

by pradolibia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Pradolibia! We appreciate your trust, and we thank you for taking the time to leave us a review. Anyela does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Helpful
April 18, 2024

Anyela Martinez is one the costumers service representative she always on point on anything I need excellent service. More

by Jesus m vazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Jesus! We appreciate your continued trust, and we thank you for your kind words and 5-Stars! Anyela does an amazing job taking care of our guests - thanks for recognizing her! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so let us know if there is ever anything we can do for you. Thanks again, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
April 18, 2024

Service great as always. Had an AC problem that was resolved by technician reprogramming it. All warranty work. More

by CSCROYLE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, CSCROYLE6! We appreciate your continued trust, and thank you for your kind words. We are happy that we were able to get your AC running, before the summer starts! We look forward to serving you for years to come - so let us know if there is ever anything we can do for you. Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
April 18, 2024

Everyone was great in that area thanks alot to ben for being him! Till next time More

by Queen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben
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Apr 25, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan! We appreciate your trust, and we thank you for taking the time to leave us a review. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Helpful
April 18, 2024

Very pleasant phone rep when scheduling for appointments for service . Always kept on the loop while my car was being serviced More

by KAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Apr 24, 2024 -

Maus Nissan responded

KAL glad our service appointment desk exceeded your needs! We look forward to servicing your needs in the future!

Helpful
April 18, 2024

Essentially, the jobs I went in for wasn’t completed. I went back in the have the job finished; and I was going to be charged again for a job that was already paid for. So the experience was just not goo More

by AL_UNVERICHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anyela Martinez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Maus Nissan responded

We can see that you are frustrated, and we apologize if you've had a bad experience. We want a manager to look into this as soon as possible, but we will need a little bit more information to look up your visit, and be able to reach out to you. Please contact us at your earliest convenience, and we will do our best to address your concerns, and make things right. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
April 18, 2024

Great people . .Great Service Always a pleasure working with James. He is very professional and explains everything in detail. More

by GUY-LEINBACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Apr 25, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Guy! We appreciate your trust, and we thank you for taking the time to leave us a review. James always does an amazing job taking care of our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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