Mazda Roseville

Experience was great. Personnel were awsom. Answered all my questions and coffee was great too. Personnel were awsom. Answered all my questions and coffee was great too. More

While the actual selection of car and price negotiation went well, the actual purchase transaction and follow up was dismal. Throughout the discussion with the finance manager (who needs a finance manager, went well, the actual purchase transaction and follow up was dismal. Throughout the discussion with the finance manager (who needs a finance manager, we paid cash) the focus was on selling us an extended warranty. We declined, declined again, and again ... The finance guy made us draw our signature on screen via a mouse, and then proceeded to apply the signature to multiple documents, none of which he explained to us. For example, we signed the purchase contract which had a wrong first name for my wife (they had scanned our driver's licenses). And we signed a "Tire Chain Disclosure", which states that our car may not be operated with tire chains, but the car manual clearly states it can. Anyway, we did not know what we signed. After the sale I tried to contact the dealership several times to no avail (excuses abound: phone mailbox full, person stepped out, tried to call back but my phone refused to accept call: all excuses you expect from a used car salesman). When I talked to the general manager 3 days after, he proceeded to tell me that we had given them the wrong address that is why the sales tax was based on Placer county rather than Yuba county ... wrong, the sales tax applied was for Yuba county: again used car salesman level. Anyway, we love our new Mazda and also liked our salesman Jai Edwards. He treated us fairly and with respect. More

Garrett O provided the best car purchasing experience we could ask for. He got us exactly the type of car with the features we wanted for a market reasonable price. He did a great job listening to our needs could ask for. He got us exactly the type of car with the features we wanted for a market reasonable price. He did a great job listening to our needs and getting us the payment we wanted with good APR. We never had to deal with high pressure sales tactics. I will be recommending him to other family members in the market for a Mazda soon. More

Great customer service,organized,attention to detail. sales professionals are friendly and knowledgeable.I was in and out fast sales professionals are friendly and knowledgeable.I was in and out fast More

Great customer service. Very kind employees! Quick, thorough and efficient. Thank you for the service. Very kind employees! Quick, thorough and efficient. Thank you for the service. More

Garett was absolutely amazing and helpful. Made the entire process as comfortable and easy as can be. Made the entire process as comfortable and easy as can be. More

Just purchased a new Mazda from Mazda Roseville. We certainly can see why people keep coming back to Garrett Oxnaes! We enjoyed working with Garrett, we felt the honesty as he worked toward making We certainly can see why people keep coming back to Garrett Oxnaes! We enjoyed working with Garrett, we felt the honesty as he worked toward making sure we got all available discounts. I would definitely recommend Garrett, Thank You Mazda Roseville. More

Great experience dealing wirh everyone from Christian to Jordan to Ben. Good in person communication as well as over the phone Jordan to Ben. Good in person communication as well as over the phone More

Great Job. It was a pleasure working with Garrett Oxnaes on purchase of a Mazda!! I felt he exceeded our expectations on getting discounts that are available p It was a pleasure working with Garrett Oxnaes on purchase of a Mazda!! I felt he exceeded our expectations on getting discounts that are available plus assisting in getting the best price for out trade-in. Thank you Garrett and Roseville Mazda. More

Everyone was very friendly and helpful, especially Duc. Really appreciated making my first car purchase easy and stress free. Really appreciated making my first car purchase easy and stress free. More