Mazda of Elk Grove

Well done! Having had recently bought a car from another dealer, the typical frustrating experience was still quite fresh. Needless to say, when the time came fo Having had recently bought a car from another dealer, the typical frustrating experience was still quite fresh. Needless to say, when the time came for my wife to get a new car, I was dreading it. Not wanting to go back to the other place, we landed in Elk Grove Mazda, I was completely unprepared for the ease, no haggle, honest approach of this team. I was so pleased with the service we received from start to finish. Garrett won me over by listening to our needs and delivering on his word without the typical back & forth pressure, Dave and Vu were also awesome and ensured that our time was valued. Thank you all so much. Both my wife and I are thrilled. More

Yay!!!! It was really time for a new vehicle, but ugh... car buying is worse than the dentist, right? When Garrett called me I knew immediately I was going to It was really time for a new vehicle, but ugh... car buying is worse than the dentist, right? When Garrett called me I knew immediately I was going to be able to work with him. My wife was going to take a little more convincing because we recently bought her Mazda at the other local dealership and that day sucked. Everyone at the Mazda of Elk Grove dealership was honest and easy to work with, no hidden costs, my trade in was exactly what I asked for, and Garrett walked us through the process from start to finish. I drove home in my brand new CX3 with a big smile on my face! 10/10 would recommend Garrett and the entire team at Mazda of Elk Grove. Shout out to Dave and Vu who also made this super fun and easy! More

Happy customers that got what they wanted thanks to Taylor! Met Taylor Schacher through a Nissan Elk Grove employee, since Mazda and Nissan were in the same building at the time. Taylor was straight to business Met Taylor Schacher through a Nissan Elk Grove employee, since Mazda and Nissan were in the same building at the time. Taylor was straight to business, friendly, and easy to work with. He got the car that we were looking at for a test drive (CX 5 GT White/White), even though we were not sure we would purchase until a 2 weeks - month later. Allowed me to go my own route, since I knew the area and wanted to really test the car instead of having them take me on a 'dealer' planned route. After the test drive, he got my information and allowed me to be on my way without talking numbers and taking too much of my time. Then, he kept following up when asked and did not rush me on my decision. One day my parents wanted to go look at cars and I took them along with my brother, and Taylor was busy with a client that day so he referred Ratish to work with us through the day. Ratish let us test drive the Nissan Rogue and the Mazda CX 5. When we sat down to negotiate, I know where I want to pay in terms of pricing, which is usually no less than 10% off MSRP. For a GT with an MSRP of $31,690, I gave them an OTD price, which he said was WAY to low and nobody would even entertain that. Okay, no problem, gave them another, nope still 'Too Low'. Talked to my family about the car and we decided maybe we should go with a Touring model with package (MSRP $29,635). He ran the numbers and still was giving me a range of 5.5-7% off the car. Eventually, I gave him a number I thought was fair. He said it was too low and he didn't even want to bring it up to his manager. I said let me talk to him. He brought the manager out, David Greenly and David wouldn't even meet me in the middle of where I wanted to be, which would discount his 'best' price by $16x. So I decided to walk out and I saw Taylor and told him the whole story about how they're not willing to come down. I went home and emailed some dealers, the usual way that I buy cars to get the best price available. Went to Costco pricing, but they already beat Costco pricing. Ratish showed me the pricing and its true. I emailed a dealer around us, and was able to get the Touring with Package 500$ less than the 'best available price' the Sales Manager gave me. I asked the other dealer will another 500$ be possible, they mentioned it would be depending on how quickly I can get to the dealership. It was near closing time so I just waited until Monday since we were in no rush to purchase. Monday comes around and I email a few more dealerships in Northern California regarding a GT, NOT a touring model, and was able to get the GT for almost 12% off MSRP + TTL, which puts it at the price I wanted to pay, that Ratish said, "way too low, they would be taking a loss, and nobody will sell it to me at that price". Since working with Taylor, I wanted to give him an opportunity to beat the price so I told him the number I got, and he said will work with his management to see if they can get us that price. Low and behold, that price was doable. We did have some hiccups along the way, I mentioned the pricing was for special financing, and he thought it was +1000$ OTD price for special financing but got that cleared up) and another hiccup below: They didn't have the car that I wanted in stock so they had to trade with another dealership. Taylor got the car in about 2 days (Friday), and before we were going to sign the paperwork I wanted to get a sneak peak of it, and noticed that it is not the same spec'ed car, (Black interior instead of the requested White). Taylor apologized and quickly got another car in 1.5 days (Saturday, but service was closed until Monday morning). Come Monday, he gets to the dealership early, we test drive, finished up paperwork, everything is as listed, we got the car we wanted, in and out in less than 2 hours. Vu from Finance was very straight forward, didn't really try to upsell us on any warranties or packages, got us in and out really quickly. Overall, I would come back to this dealership to buy a car especially after working with Taylor. I am comfortable with test driving it, and thinking about my decision with no rush. Especially since I know Taylor will get me what I want for how much I want to pay for it to make sure both of us are happy. Although I gave them a price that seemed 'very low' I'm sure they still made something off the car and at the end of the day both parties are happy. Taylor got a car sold and we got the car we wanted. More

2019 Mazda3 I worked primarily with Garrett to purchase a new 2019 Mazda3, and Garrett virtually epitomized a positive sales experience. He was always available I worked primarily with Garrett to purchase a new 2019 Mazda3, and Garrett virtually epitomized a positive sales experience. He was always available to answer my questions, went out of his way to meet even my more annoying requests and idiosyncrasies, and provided honest opinions when helpful. Other than regular contact, I never felt significantly pressured to make an immediate purchase. In other words, I’d highly recommend working with Garrett if you’re looking for a new car. More

Quality Customer Service From the buying experience to my first service Mazda of Elk Grove has taken care of me. Staff was ready for me and courteous from start to finish. I w From the buying experience to my first service Mazda of Elk Grove has taken care of me. Staff was ready for me and courteous from start to finish. I was in and out in an hour, and I watched the mechanics work from the window in the waiting area. Donuts and a variety 👌 f beverages were available for us early risers. I look forward to a long relationship with Mazda of Elk Grove. More

Paint Issue with 2018 Mazda 6 Billy the service manager was incredible. You cannot beat this level of customer service period. Billy contacted and cleared the repair authorization Billy the service manager was incredible. You cannot beat this level of customer service period. Billy contacted and cleared the repair authorization through Mazda corporate and provided a brand new beautiful loaner that only had 20 miles on it. The repair was flawless and the car looks like new again. Billy made sure everything went smoothly and took the time needed for a quality job. Everyone at Mazda Elk Grove will treat you with courtesy and respect and handle your request with a smile. We will be back to purchase a car for my daughter and possibly my son. More

Wonderful and easy going Jarell has been an amazing partner in this process to buy a new vehicle. Often times once you arrive to purchase a new vehicle it can become a long dr Jarell has been an amazing partner in this process to buy a new vehicle. Often times once you arrive to purchase a new vehicle it can become a long drawn out experience that removes much of the excitement you had before arriving. None of that existed for this purchase. The commitment to keeping the experience positive and fun is refreshing. More

Excellent Service! I took my Mazda Cx 9 in for service a couple weeks ago. I can’t say enough about how amazing the service was at Mazda Elk Grove. Chris was extremely I took my Mazda Cx 9 in for service a couple weeks ago. I can’t say enough about how amazing the service was at Mazda Elk Grove. Chris was extremely helpful in getting me an appointment to bring my car in to get warranty work done the same day that I called. Chris “jumped through hoops” to get the warranty company to do their work at their dealership and got me a loaner car with no hassle. His communication with me was excellent and I always felt like he was looking out for my best interest. I would definitely utilize Mazda Elk Grove to service my Mazda again or purchase a new one there! All of the staff were friendly and very helpful. More

Great Experience for Car purchases. I am so happy that Garrett Oxnaes helps me and my wife purchasing our car yesterday. We live in SF and we found the dealership Erk Grove Mazda has a I am so happy that Garrett Oxnaes helps me and my wife purchasing our car yesterday. We live in SF and we found the dealership Erk Grove Mazda has a great deal for purchasing a new car plus i checked this dealership has a high rating for purchasing the car. So i requested the quote and test drive. Garrett was so good to provide us the quote and test drive confirmation by email and text message. After we arrived to the dealership, we meet with Garrett. Garrett is very friendly and good detail oriented. He explained the differences between sport and touring trims for us. While we are doing the test drive, he shows us how to use the functions for the car. After the test driving, we are very happy and decide to purchase the car. Overall, that is a very good experience with Garrett and we love our new car. I would recommend to my friends to come here to buy the car. Thank you. More

2018 Chevy Equinox Extremely accommodating! No haggling-straight forward! Sent me a personal video of car inside an out. Garrett waiting for me and set an appointmen Extremely accommodating! No haggling-straight forward! Sent me a personal video of car inside an out. Garrett waiting for me and set an appointment for purchase! Thank you!!! More