Started in service back in 2002 working as a service writer for our family business Shields Automotive. Started my dealership career in 2012 selling parts and moved back to the service department in late 2015. My favorite part about my Job is to genuinely make peoples experience great when the need for service or repair comes around.
Read moreDealership Experience
11 yrs, 6 mos
Industry Experience
22 yrs, 5 mos
Specialties & Trainings
ADP SOFTWARE TRAINING
MASTER CERTIFIED BY MAZDA NORTH AMERICA
194 Reviews
Write a Review194 Reviews of Billy Shields
February 15, 2024
Mazda of Elk Groves exceeded my expectation when it comes to customer service excellence. Their whole team are easily approachable and helpful. Billy Shields handled my case in a very professional manner, we to customer service excellence. Their whole team are easily approachable and helpful. Billy Shields handled my case in a very professional manner, went above and beyond with my inquiry. Words cannot express of how thankful I am with all the help he provided. I also commend Garrett Oxnaes with the sales department. By far, he is the easiest person I’ve worked with in regards to purchasing a vehicle. Great communication, knowledgable, honest, and overall an execellent guy. Thank you Garrett! Lastly, Maha in the finance department. I appreciate everything you did in making this puchase the smoothest transaction. I definitely recommend this dealership to anyone who is considering of purchasing a Mazda, you won’t regret it. More
Other Employees Tagged: Garrett Oxnaes, Maha Nijem
January 19, 2024
The Mazda team did great with my vehicle, trusted them with my new car and they took care of it. Great alignment and quick responsive time. with my new car and they took care of it. Great alignment and quick responsive time. More
Other Employees Tagged: Chris Howard, Maritza Hererra
December 16, 2023
I can’t say enough about Elk Grove Mazda and Jarell Boyd. Jarell was a total professional who took the time to share his extensive knowledge with Jo and I as we purchased two cars at the same time!! David i Jarell was a total professional who took the time to share his extensive knowledge with Jo and I as we purchased two cars at the same time!! David in finance was also the consummate professional who walked us through all the options! All the staff were friendly, accessible and genuinely happy to be there which is the mark of a great company!! Thanks to all!! More
Other Employees Tagged: Kori Hall, David Bayan , Jarell Boyd
April 08, 2023
Once again, Elk Grove Mazda you amaze me! ! Another seamless purchasing experience! How many Mazdas now? That would be 6-Holy Cats! ! Another seamless purchasing experience! How many Mazdas now? That would be 6-Holy Cats! More
Other Employees Tagged: Garrett Oxnaes, Grant Salge, Fang Yang, Chris Howard , Taylor Schacher, Louie in Parts
March 01, 2023
Billy Shields, the service manager, was really great in working with me on fixing a problem with my Mazda Protgege's idle speed. The rpm was too high when car was idling. Service advisor, Danny Nguyen, is working with me on fixing a problem with my Mazda Protgege's idle speed. The rpm was too high when car was idling. Service advisor, Danny Nguyen, is great also. More
February 23, 2023
Elk Grove Mazda worked with me to get the car I wanted at the price I wanted. Everyone was friendly and they strive to provide the best service. the price I wanted. Everyone was friendly and they strive to provide the best service. More
Other Employees Tagged: Chris Howard, David Renard , Adriel Garrovillas, Taylor Schacher
November 26, 2022
The sales team was very informative and answered all of my questions quickly and clearly. Nice folks! my questions quickly and clearly. Nice folks! More
Other Employees Tagged: Jaik Willmon, CLAYTON KROPP , Andres Martinez, Taylor Schacher
November 22, 2022
I am excited for the purchase of my new Mazda. Nick made this experience not only fun but so easy Nick made this experience not only fun but so easy More
Other Employees Tagged: Fang Yang, Bill Thiessen , Nick Ishihara, Taylor Schacher
October 10, 2022
Nick provided outstanding service! He provided above and beyond assistance. My questions were answered thoroughly with transparency and options presented to accommodate my situation. H He provided above and beyond assistance. My questions were answered thoroughly with transparency and options presented to accommodate my situation. Highly recommend Mazda of Elk Grove! Excellent service provided by Nick, Garrett, Jarell, and Grant! More
Other Employees Tagged: Garrett Oxnaes, Grant Salge , Jarell Boyd, Nick Ishihara, Taylor Schacher