Mazda of Elk Grove

Maritza is always so quick and wonderful every time. I love bringing my car here. I love bringing my car here. More

I had a hard time getting ahold of Mazda Service department when I was calling to ask to confirm my appointment time. I got an email confirmation for 8:45am with notes that I needed to drop off my c department when I was calling to ask to confirm my appointment time. I got an email confirmation for 8:45am with notes that I needed to drop off my car to have the back handle fixed since Mazda installed it incorrectly upon replacing the back up camera. However, I had been told over the phone I would get a loaner car but I did not get the time confirmed in writing and my appointment time had not been updated. They also did not confirm that they would make sure to send a porter who drove manual to take my car. I wanted to make sure they didnt waste their trip if they had a porter who expected to drive automatic, so I called the service center to check. I called Elk Grove 6 times with no answer. I then called the Roseville Elk Grove who told me to try the parts department. My 8th time calling, I called the parts department and they transfered me to service and I was able to get ahold of someone. Another thing I thought was not given very much attention to detail was my name. I signed my name in my email and my texts as Sarah yet I was constantly being called Rita. More

I’m very satisfied with the service I receive from Elk Grove Mazda. Danny Nguyen is a great service advisor and always makes sure my CX-30 needs are seen to. I highly recommend him and the service departm Grove Mazda. Danny Nguyen is a great service advisor and always makes sure my CX-30 needs are seen to. I highly recommend him and the service department! More

I brought my vehicle in to have a recall taken care of and they took care of that recall. 👍 and they took care of that recall. 👍 More

Buying a car can usually be a stressful process, but working with Thomas made the experience smooth, comfortable, and enjoyable. He was very personable, patient, and knowledgeable about Mazda vehicles, working with Thomas made the experience smooth, comfortable, and enjoyable. He was very personable, patient, and knowledgeable about Mazda vehicles, not only as a salesperson but also from personal ownership experience, which made me feel much more reassured throughout the process. He took the time to answer any questions, explained everything clearly, and didn't make me feel pressured. I appreciated his honesty and insight from beginning to end. I am extremely happy with my purchase and very grateful to have had him as my salesperson. I would recommend working with Thomas to anyone considering a Mazda. Ovais from financing was great too. The financing portion can be one of the most tedious parts of buying a car with all the paperwork and signing involved, but he knew exactly what he was doing and made the entire process go by smoothly. His personable approach helped finish off an already great Mazda experience. Thank you both. More

Honesty responsibility friendly good service dedication customer priority, mazda elk grove employees always focus concentrate on customer service customer priority, mazda elk grove employees always focus concentrate on customer service More

Danny very good service advisor he good what does he always make my car done on time always make my car done on time More

They are so professional in giving us all the details that we ask/ need to know about the car we prefer. And they are amazing !!!😊 that we ask/ need to know about the car we prefer. And they are amazing !!!😊 More

Extremely helpful & courteous. Willing to look for the customer's best interest. Provides free drinks and snacks. Willing to look for the customer's best interest. Provides free drinks and snacks. More

Service is always exceptional, thank you to Mazda and as well Danny Nguyen for his consistent follow-ups and genuine commitment to helping me. Thank you for going above and beyond, your dedication is sincer well Danny Nguyen for his consistent follow-ups and genuine commitment to helping me. Thank you for going above and beyond, your dedication is sincerely appreciated. More