Mazda of Elk Grove

Excellent service, awesome vehicle! The staff at Mazda were great. They were attentive, but not pushy. They helped work with us to find the best vehicle for our family. Elias was knowled The staff at Mazda were great. They were attentive, but not pushy. They helped work with us to find the best vehicle for our family. Elias was knowledgable and helpful! Elias, Gerlie, and Ratish were all great!! More

Easiest Car Buying Expirience I have been car shopping for a few weeks now, after about 5 different dealership visits I found Mazda of Elk Grove. I am so happy that I chose to chec I have been car shopping for a few weeks now, after about 5 different dealership visits I found Mazda of Elk Grove. I am so happy that I chose to check it out, it was the best experience at a dealership I have ever had! First of all Anthony was amazing, worked with me through the whole process and was never pushy or rude. Garrett, Francisco and Ratish were AWESOME. They were active throughout the entire process making sure we were happy with our visit. Would definitely go back and definitely recommend! The entire environment is friendly and lively, even people that we were not working with stopped by or made jokes to us (No Kurt, we did not steal your banana off your desk!). Thanks to a great team I am a very happy new Mazda CX-5 owner!!!! More

Keeps on Disappointing Our overall experience with this Dealership has been awful. We finally got a sales person and a finance person we really liked but other than that, t Our overall experience with this Dealership has been awful. We finally got a sales person and a finance person we really liked but other than that, the rest of our customer service interactions and services have been very poor. The most recent thing that we've been dealing with is the cancellation of the service contract we bought. After calculating how much money we would be spending on scheduled maintenance vs the money we spent on the service contract $1500, we decided that it was way overpriced and not a smart purchase! It's a total money maker for the Dealership. We signed the papers to cancel the contract on March 20th. They said it would take 6 to 8 weeks to receive our money. We called a few times to check on the status and all they would say is it would take 6 to 8 weeks. I knew they were going to hold on to our money as long as they could. The most recent call we made we said we wanted to know the status. We were told they processed the refund on May 13th which was 1 week shy of the 8 weeks. I guess they figured if they waited a week before the 8 weeks, we would get our refund by May 20th. It is now the 23rd. If it was "supposedly" processed on the 13th, I'm not sure why we haven't received our refund. $1500 is a lot of money that they've kept. We're still waiting to hear from someone as to where our money is. Waiting until the last minute to process a $1500 refund is worse than poor customer service!!! I keep waiting for them to redeem themselves but so far they’ve failed. 5/24/17 We were told we were supposed to be called back on Monday with the status of our refund. We received no call. We called today and our call was transferred to at least 3 people and we never got to speak to anyone. We left a couple of messages and received no return call. We just called again and we finally got to speak to a person. We were told that the check that was "supposedly" processed on 5/13/17 was waiting to be signed. It's now May 24th. I've never seen such crappy customer service. Eleven days to have a check signed on a refund that we should already have. We are now going to sit in the lobby at the Dealership until we get our $1500. Also, do the math before buying one of these service contracts. They are a total rip off!!!!!!!!!!!!!!! More

Amazing service This is my second Mazda 6 from elk grove Mazda. Every time my husband and I come in we are treated with respect and given the best sevice. Garret oxna This is my second Mazda 6 from elk grove Mazda. Every time my husband and I come in we are treated with respect and given the best sevice. Garret oxnaes has been our sales rep both times and I would recommend him if you are looking for a great car buying experience. More

Found my dream MAZDA CX5 in 24 hours and had fun buying it! I have to say that Garrett Oxnaes, my Mazda CX5 saleman Rocks! I'd been looking for a very special 2017Mazda CX5 that was very hard to find. Last week I have to say that Garrett Oxnaes, my Mazda CX5 saleman Rocks! I'd been looking for a very special 2017Mazda CX5 that was very hard to find. Last week, I found one via the internet at Mazdo of Elk Grove - exactly what I was looking for, so I emailed them late Wednesday night. The next morning, Garrett called me at 8:30 and not really knowing who I was, over the course of the day he held the car for me, gave me a good price on the car, sent me all the paperwork electronically so I could fill it out in advance, and by that same evening, I was the proud owner of the car I really wanted. She's a beauty and he made it all happen smoothly and easily in less than 24 hours. I live 2 hours away from the dealership but Garrett made the trip completely worthwhile. And he managed to explain how all the technology on the car works in the 2 hours or so I was there. He knows his stuff, made me feel relaxed, we had fun buying the car and I am extremely happy with the whole process. Garrett is the best and the team at Mazda of Elk Grove are wonderful. Thanks Garrett and Thanks guys! More

Ratish Is the Best The best experience ever. Laid back and kind. I will always come back. Ratish, knows what he is doing and is very personable. He was sweet to me k The best experience ever. Laid back and kind. I will always come back. Ratish, knows what he is doing and is very personable. He was sweet to me kids. He took the time to show me all the features on my car and it was almost 10;30 at night. I knew he was tired from a long day but kept us feeling important. Thank you very much. More

Excellent Service and Friendly Staff I have brought my husband's car in for regular service 3 times and found the staff to be attentive and helpful. If I have a question, they have the a I have brought my husband's car in for regular service 3 times and found the staff to be attentive and helpful. If I have a question, they have the answer or go get it. I have worked with Jeremy 2/3 times and found him to be friendly and helpful. More

E-mail price match I worked with Fritz and Grant to get my deal worked out via email. I had a deal worked out with a previous dealer and when I got the feeling the other I worked with Fritz and Grant to get my deal worked out via email. I had a deal worked out with a previous dealer and when I got the feeling the other dealership was running me down a wild goose chase I went with Elk Grove. They worked with us and we reached a deal via email (because our house is pretty far away) and they got us in and out in less than 2 hours. They were very clear and concise in their communication and provided the needed information to get our vehicle headache free. If we buy another Mazda we will definitely reach out. Free car washes for life is also great! More

Trustworthy & Authentic Guy to Work With Jaik is a knowledgeable and trustworthy professional to work with. I think he really cares about his customers and the way they feel, and to me that w Jaik is a knowledgeable and trustworthy professional to work with. I think he really cares about his customers and the way they feel, and to me that was the most important factor to choose his dealership above others in the area... Ultimately, I ended up buying the car with them, and would not even hesitate to get back to him/them also in the future. More

Purchased New 2017 Mazda CX-5 Excellent salesperson (Garrett Oxnaes). He fully explained the car's features. No pressure or games played. Got a good price for the new car and for Excellent salesperson (Garrett Oxnaes). He fully explained the car's features. No pressure or games played. Got a good price for the new car and for my trade-in. More