Mazda of Elk Grove

I had a very good experience at this dealership. Natalie was very friendly and accommodated all my needs in purchasing my new car. I would recommend her to anyone who would like to purchase a vehicle at Maz was very friendly and accommodated all my needs in purchasing my new car. I would recommend her to anyone who would like to purchase a vehicle at Mazda of Elk Grove. More

Last July my wife and I purchased a Mazda CX5 (2014) from Elk Grove Mazda with the assistance of Garrett Oxnaes. Garrett found exactly the CX5 that I had wanted and made the whole experience easy and I dare Elk Grove Mazda with the assistance of Garrett Oxnaes. Garrett found exactly the CX5 that I had wanted and made the whole experience easy and I dare say "fun". We loved that car. I say "loved" because two weeks ago, a car ran a red light, broadsided our wonderful Mazda and sent it on a pinball ride which involved sliding on its side, rolling, and ending up on its roof totaled. My wife exited the car on her own with no injuries. I phoned Garrett that evening and told him that I would like to replace that car exactly. As I knew that the 2015's were coming in soon, I thought that the chances were slim. Garrett phoned me back as soon as he received my message and assured me that he would do everything possible to find that specific vehicle. I was still skeptical. Less than a week after the accident, we own a beautiful Cx5 equipped exactly the way the original was. But that's not all. Garrett and the folks at Elk Grove Mazda got us a better deal than the original. A better rate, lower monthly payment, and a 5 year free maintenance plan. I have now purchased TWO new Mazdas from Garrett Oxnaes and Elk Grove Mazda in 8 months and would not think of shopping elsewhere. One purchase a bit of fun, the other a real sense of urgency and Garrett was the perfect sales representative for both. Thanks again, Garrett. Pat Beach More

I recently purchased a new Mazda CX5 with the help of Garrett who assisted me from start to finish. He was extremely knowledgeable, supportive, patient, and friendly throughout the whole process, without Garrett who assisted me from start to finish. He was extremely knowledgeable, supportive, patient, and friendly throughout the whole process, without any pressure, finding me just the one I wanted. Overall, it was an excellent car buying experience and would recommend them to anyone. Love my new Mazda. Thank you!!!! More

Everyone was very friendly and accomadating. They answered all of our questions and were very helpful in finding exactly what I wanted in my new car. They were also very helpful in setting up and tea answered all of our questions and were very helpful in finding exactly what I wanted in my new car. They were also very helpful in setting up and teaching me how to use all the new gadgets in the car. I would highly recommend Elk Grove Mazda. More

This is for Jaik Willmon, Anthony Triggs, Steven Wray and John Hennessy I brought my 2008 Mazda 3 in on Tuesday March 18, 2014 in the morning to the service center because the engine was over heating and John Hennessy I brought my 2008 Mazda 3 in on Tuesday March 18, 2014 in the morning to the service center because the engine was over heating and the engine would just shut off on me. John Hennessy helped me and was very helpful and nice and got the shuttle to take me to work. I talked to John about noon and he told me it was my thermostat and I needed breaks in the front which was going to cost me over $800 that I barely had so I told him it's ok to fix it and he said he will have it done at 5:00pm that day. The shuttle picked me up at work before 5:00pm. We got back to the dealership at 5:30pm and John checked on my car and he said they were still test driving it. When the guy came back he said it was still overheating and it acted like it was going to die so he checked the heads of the car and there was fluid getting into the heads that was not good and it would have cost me more money to fix it that I didn't have so I asked him If I can buy another car and he said we can go check with the sales manager about it. So we went to talk to Anthony Triggs who was the Sales Manager at the time and explained the situation to him and he said I can buy another car and they will use my car as a trade-in. Anthony Triggs asked me what kind of car I wanted and what payment I wanted and I told him I needed a small car and my payments around $200 so he asked me to test drive the 2014 Mazda 2 so he had Jaik Willmon take me out for a drive. Jaik was very nice and new a lot about the car and if he didn't know something he looked it up to give me the answer. Jaik had me complete my paperwork so Anthony can check my credit and see if my bank can do the financing. Jaik was always very helpful and was a good listener. Anthony got me approved with my bank and my payment somewhat close to what I wanted and he was very nice to work with and I would see him again in the future when I buy another vehicle down the road. Steven Wray (Financing) came over and got some information from me for my finance papers and I worked with him while Jaik went to have my new car detailed. Steven was very nice and new his job very well even through I had to come back a few more times because the interest rate changed and my payment was lowered he even came in on his day off to finish the paperwork which I felt bad that he came in on his day off to correct my paperwork. I really appreciated that he did that so he can get my paperwork done fast. When we were done with the financing part then Jaik took me to my new car that he made sure it looked really good and no water spots on it and made sure I new where everything was on the car and how to use everything. I know he was to get off work at 9:00pm, but he stayed with me until we were done at 10:00pm. Jaik I really appreciated everything you did for me and even though you are young you new what you were talking about, but there is always more you can learn so keep learning all you can and maybe you will be a Sales Manager some day. This is why I keep buying cars at Nissan and Mazda and I always tell other people they should come their also because you guys always take really good care of your new or long time clients with the coupons and car washes and just the GREAT cars and customer service. I really appreciate all of your hard work and long hours you put in and I think you should have a popcorn machine or something so the sales people and clients can munch on something when they are there so late at night and maybe they haven't had dinner yet. I hope everyone enjoyed the cookies I brought in to keep your hunger at bay until you actually had dinner. I will see you all again I'm sure! Shari Gutierrez More

Went to Mazda of Elk Grove to look at a used Mazda and went home with a new 2014 Mazda. The expeience from the time my wife spoke to Garrett on the phone to the entire one on one with Joshua was great. went home with a new 2014 Mazda. The expeience from the time my wife spoke to Garrett on the phone to the entire one on one with Joshua was great. No pressure sales, honest up-front disclosures, professional attitudes but extremely personable from entire sales team and finance division's Joe Luiz. I would not hesitate to recommend this dealership to any of my friends/acquaintances that are looking for a quality car with a pleasurable buying experience. This has truly been, by far, the best buying experience that I have ever had. They provided everyting I asked for and more. Love the new car and looking forward to seeing folks again. More

We were greeted right away in a friendly manner. No We were greeted right away in a friendly manner. No pressure from Staff, they were real with no haggling, witch made for a much better buying experie We were greeted right away in a friendly manner. No pressure from Staff, they were real with no haggling, witch made for a much better buying experience. The quote we received the day before was honored and Mazda of Elk Grove was able to get us a better % rate then what we got pre-approved for. More

Car shopping is a notoriously stressful experience, going from dealer to dealer trying to fend off greasy slick salesmen pushing poor quality cars. I am writing this review because our (My wife and I) experi from dealer to dealer trying to fend off greasy slick salesmen pushing poor quality cars. I am writing this review because our (My wife and I) experience at Mazda of Elk Grove was very different. Natalie met us when we arrived at the dealership, I explained that I had seen a car on autotrader and was interested in taking a look at it. Natalie took the time to let me inspect all over the car, she had on hand the carfax report and the list of work that the dealer had done to get it ready for sale. Many of the items they repaired could have been ignored and I wouldn't have known, the techs obviously do a good job checking over these cars before they go on the lot (I am a 14 year ASE Master Technician, so I don't say that lightly). Natalie then allowed both my wife and I to take extensive test drives. I need to note here that we were given our drivers licenses back before we went on the drive there was no pressure to stay and negotiate while asking for your license that so many dealers do. Once we had all our questions answered, we went inside and discussed financing and came to an agreement. Natalie then introduced us to Steve Wray the finance manager who walked us through the paperwork process and even recommended a nearby restaurant for lunch. Friendliness and a welcoming feeling was prevalent across the dealership. We never felt like a meal ticket, quite the contrary, people working there that we did not even interact with congratulated us on our car purchase and seemed very genuine. I would highly recommend Mazda of Elk Grove to friends and family. When you go, say Hi to Natalie and Steve for us! More

I bought a Mazda 3 from Garrett 16 months ago. It was totaled in an accident, and Garrett helped me get a new car. Garrett is great to work with. he is patient and friendly, more like a friend than a s totaled in an accident, and Garrett helped me get a new car. Garrett is great to work with. he is patient and friendly, more like a friend than a salesman really. More

Mazda of Elk Grove is where you should buy your next new or used Car!!!!! My husband and I hate the process of buying a car but Josh and the Staff of the Elk Grove store put us at ease and truly cared about or used Car!!!!! My husband and I hate the process of buying a car but Josh and the Staff of the Elk Grove store put us at ease and truly cared about getting us in the car we wanted with the price tag we wanted. The staff are knowledgeable, friendly and answered all of are questions we had. We Frist came to the Elk Grove store to see if they had any Madaz 3 speeds and left because they didn't, but came back 20 minutes later because of the Vibe we got from all the employees. I'm so glad we did. My Husband Loves his New Mazda 3 sport and we both wanted to thank Josh & Tommy for making are car buying experience amazing. Because of them we will recommend Mazda of Elk Grove to anyone who is looking for a new car and we will come back and purchase from them again and again!!!!!!!! More