Mazda of New Rochelle

I recently purchased a vehicle from Mazda of New Rochelle, and while I had a great experience with the initial sale, my overall experience was less than stellar due to the customer service after the Rochelle, and while I had a great experience with the initial sale, my overall experience was less than stellar due to the customer service after the sale. On the positive side, the pricing for the new vehicles was very competitive, and the financing department manager was incredibly helpful in making the financing process smooth and easy. I appreciated how well everything went during the purchase. However, the service after the sale has been a major letdown. I've had multiple follow-up appointments for my car, and each one has been rescheduled at the last minute, often with no regard for my own work schedule. This has caused me to lose valuable time and days off work. Despite expressing my frustrations, all the sales representative could do was apologize and claim there was nothing they could do to help. It's disappointing that once the sale is complete, customer service seems to fall by the wayside. While I’m happy with my car, I can’t say the same for the after-sales experience. I hope Mazda of New Rochelle can improve their customer service to ensure a better experience for future buyers. More

Very good very helpful would deal with again, he helped me a lot to purchase my first mazda me a lot to purchase my first mazda More

Really great service, Amanda was amazing the moment that I came into the dealership she greeted me with open arms. I was scared I would have to leave my car with the dealer but my service advisor Amanda loo I came into the dealership she greeted me with open arms. I was scared I would have to leave my car with the dealer but my service advisor Amanda looked at me and said I will get you in and out and fast as she can and while I wait she will ensure I am comfortable. Amazing dealership just wish there were exceptional dealerships like Mazda of new Rochelle. More

The staff provided attentive and professional service throughout my experience, which greatly enhanced my visit. Their commitment to customer satisfaction is commendable, and I would certainly recommend throughout my experience, which greatly enhanced my visit. Their commitment to customer satisfaction is commendable, and I would certainly recommend this place to others. More

Thank you so much Gwen and Georgia for your amazing help! We love our new car! We love our new car! More

Charles was very helpful with the setting of the panel of my new Mazda CX 90. Took a little but it was a success!! Thank you!! my new Mazda CX 90. Took a little but it was a success!! Thank you!! More

Amanda is great addition to your service team. Always knowledgeable and informative. And always pleasant Always knowledgeable and informative. And always pleasant More

My salesman Jordan is very professional, , provided excellent service and great pricing for my new vehicle. excellent service and great pricing for my new vehicle. More

Amanda in the service department was amazing. She is funny and helpful and answered all my questions professionally. She is funny and helpful and answered all my questions professionally. More

Oh my goodness this was the MOST amazing experience I have EVER had with a car dealership in my life. Over the years I have purchased over 6 vehicles and by far, Gregory Wilson and the entire staff at Ma have EVER had with a car dealership in my life. Over the years I have purchased over 6 vehicles and by far, Gregory Wilson and the entire staff at Mazda of New Rochelle turned what is usually a stressful day into a fun and informative experience. We came back a few times to test drive different models and ALWAYS looked forward to seeing Gregory and the staff. The dealership is beautiful , a very relaxed, clean and upscale environment. No pushy sales, just laid back patience and kindness. Not like any other car dealership! Thank you all! More