Mazda of Palm Beach

DO NOT GIVE MAZDA OF NPB YOUR BUSINESS ON ANY USED VEHICHLE! Read all negative reviews prior to purchase from Mazda of Palm Beach and you will find a theme repeated throughout. Our situation is not un VEHICHLE! Read all negative reviews prior to purchase from Mazda of Palm Beach and you will find a theme repeated throughout. Our situation is not unique: I purchased a Ram Promaster 2500. I was told there was a clean Carfax and the car had been inspected. We went to another dealer to have a possible exhaust leak inspected and told there was external damage to the exhaust from an undisclosed accident that was visible and would have been found with a visual inspection. No warranty will cover $9000 in damages, extended or otherwise. We had pointed out possible damage to van upon pick up, witnessed by service tech and staff and they insisted car was ok, inspected and clear of accidents. In Florida, a clean carfax does not absolve a dealer from performing an independent inspection of a vehicle to prevent a consumer from facing high repair costs and undisclosed damages. After no contact or return calls I posted an honest review of my experience. I received an email from who I am told is the owner or Mazda of Palm Beach and it is copy and pasted below from the email of "wecare@mazdaof palmbeach.com": We won’t even be entertaining speaking to you until you remove your slander reviews off . You’re entitled to nothing , you bought used car AS - IS . You have absolutely zero recourse. None . Anything my staff chooses to do is out of the kindness of their hearts as you are legally entitled to nothing. Start by removing your reviews and speaking with Samatha . Sent from my iPhone On Jul 31, 2025, at 10:58 AM, 'Mazda of Palm Beach Website' via WeCare I was coerced to remove my review by Samantha, manager of Mazda of Palm Beach and told it was the only way the owner would consider helping me. Review was withdrawn and no response was received by the end of the day. My negative review is honest, and this review fairly reflects my opinion of the poor customer service provided by Mazda of Palm Beach. Negative reviews are protected speech under the Consumer Review Fairness Act. Businesses are prohibited from using threats or retaliation to silence honest customer feedback. I am well within my rights to share a truthful account of my experience. I am awaiting further response from Mazda of Palm Beach and hope that there are no further threats of retaliation and a instead a good faith offer to resolved the accident not disclosed by the dealership. UPDATE: I received this email from Mazda: Samantha Burns Reid 3:56 PM (1 hour ago) to Ben, me, Tom Robin, We have reviewed the situation. The vehicle was sold as-is, and you signed documentation, including the AutoCheck report , which showed no known accidents at the time of sale. We will not be covering the cost of the repairs. Have a great weekend! A dealership selling a car "as is" means the buyer accepts the vehicle in its current condition with no warranties or guarantees from the dealer. This means if issues arise after the purchase, the buyer is typically responsible for the repairs. However, an "as-is" sale does NOT relieve the dealership of their legal obligation to disclose known material damage or significant issues related to a previous acciden More

It’s been a pleasure working with this gentleman. Maikol was a breeze to work with. Since the moment we met him he showed enthusiasm and care for us. He helped me get a new car after 20 years. Thanks Maikol was a breeze to work with. Since the moment we met him he showed enthusiasm and care for us. He helped me get a new car after 20 years. Thanks to Eugene as well the manager who made possible. I always be grateful More

Thank you Mazda of Palm Beach . thank you Christian Rizo and amazing Mark Korakas very happy with my purchase thank you Christian Rizo and amazing Mark Korakas very happy with my purchase More

Thanks to Maikol, Mark Cohen, and Matthew for the excellent service. I came in just to look not thinking id walk alway with a new car and i Absolutely love it. Thank you guys ! excellent service. I came in just to look not thinking id walk alway with a new car and i Absolutely love it. Thank you guys ! More

Second time buying here and my team with Maikol & Eugene are as good as it gets!!! This is what car buying should be like! I’m very happy and they both went out of their way to make this happen and quickly. are as good as it gets!!! This is what car buying should be like! I’m very happy and they both went out of their way to make this happen and quickly. I will be back and refer anyone I know who is in the market for a new vehicle. Thank you!!! More

Ben not only sent me a video with my name in the car but once I got to the dealership he was just amazing and truthful. Ben really knows his stuff. Thanks Ben for making me a believer in buying this car. KU once I got to the dealership he was just amazing and truthful. Ben really knows his stuff. Thanks Ben for making me a believer in buying this car. KUDOS to Ben More

Everyone was super helpful, Ben was great to work with. You could tell he really cared about the customer and the condition/quality of the car. You could tell he really cared about the customer and the condition/quality of the car. More

Maikol, you are amazing. You made sure I left as a happy car buyer. Your expertise was unmatched. You made sure I left as a happy car buyer. Your expertise was unmatched. More

Maikol—— was a pleasure to deal with. So nice and so knowledgeable. I have not purchased a car in 14 years. I was nervous but he made ever so easy and comfortable. Thank you so much!!! So nice and so knowledgeable. I have not purchased a car in 14 years. I was nervous but he made ever so easy and comfortable. Thank you so much!!! More