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McCombs Ford West

San Antonio, TX

Overview
Employees
Reviews
4.8
1,899 Reviews
At McCombs Ford West, you'll find an incredible selection of new, used and Certified Pre-Owned Ford vehicles, as well as Ford finance specialists who can help you get the lease or loan you need. We're the No. 1 Mustang Dealer in Texas, the city’s only Roush dealer, and have a huge selection for you! Plus, you can come to our Ford dealership in San Antonio, TX, to get expert Ford service and Ford repairs. Visit our San Antonio Ford dealership, located at 410 and Culebra, and remember "Simply the Best!"
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7111 NW Loop 410

San Antonio, TX

78238

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Showing 1,899 reviews

June 18, 2023

Dropped my 2015 F150 off for it's 95,000 mile check-up. Toya called me after I got back home, asked me to call her when I returned to the dealership for my vehicle. I did, she came over to meet me ( I real More

by rrcat4merrcat4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toya Steward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

McCombs Ford West responded

Congratulations on your new 2022 F150! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing McCombs Ford West.

Helpful 1
June 17, 2023

Worst service that I could ever imagine, really. There is no cure, I’ve tried. More

by Hollywood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gayle Trembley, Corey Molina, Jesse Esparza, and Henry Finley
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Jun 17, 2023 -

Hollywood responded

I have ongoing issues with the service department. The day, June 5th I believe, paid my bill, after being notified my 2000 F150 was ready for pickup. Radio sitting on the drivers seat, air conditioning not working. Did not go in for air conditioning repair, nothing wrong with air conditioning, prior. Was told via message, when technician first tried to start the truck he heard a popping noise, then it started smoking. Several of the service members I dealt with echoed the same story, which was concocted. The one and only service that I requested was that my truck would start when jumpstarts, but would not start the next day. Several employees inferred, it’s an old truck. But I had not 1, not 2, but 3 new discrepancies to deal with that I didn’t have when brought in for service. The real kicker is the 3rd one. After I paid, then sat in my truck and saw the radio 0n the seat, not in place and the air conditioning not working, I did not accept the condition it was in and left it right there and went home. They called my wife the next day, now it won’t start, “the old truck “ has a fuel pump problem. It was running yesterday. Never test driven by staff. I complained to 4 different employees and no resolution, they want more money, I want satisfaction and my truck back in the condition that is was in. Insert my radio where it was in before disconnecting and my air conditioning working, as it always has, prior to your servicing. You all have never owned my truck so don’t tell me the history of my truck. Right is right and wrong is wrong. I climbed the phone call ladder to the general manager, he never attempted to call me back. He obviously passed the buck to one of his lower level managers to let me know the additional $600 offer for the fuel pump issue is still on the table. Make it right, I paid my bill. Truck has never left your service department since early May. It’s almost the end of June.

Jun 17, 2023 -

Hollywood responded

Who’s responsible? Why don’t I get the service I deserve? Put your self in the customers seat. I just want I deserve, not looking for anything for free. I told that to the service manager, too. I put my trust in your departments care.

Jun 18, 2023 -

Hollywood responded

I at a loss for paying for McCombs lack of professionalism and job satisfaction. I do not want anything for free, but I would like to be justly compensated for just the service I requested. Let’s admit you’re wrong and move forward. I paid $1,339.94, or so, my truck is still at their service center. I was told by Cory Molina, a service technician manager that their offer is still on the table. I paid what I owed and the truck was running, but not to my satisfaction. Then the next day it’s not running. I need to come up with $600+.

Aug 04, 2023 -

McCombs Ford West responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
June 17, 2023

Excellent service, our seller was very nice and helped us look for what we wanted and he set us up with a good payment. More

by Alfredochfdz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Garcia
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Jun 19, 2023 -

McCombs Ford West responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Helpful
June 17, 2023

Nice place to buy your next car thanks Curtis 😊 you help me a lot very satisfied More

by Juliegs2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xiaoxing He
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2023 -

McCombs Ford West responded

Thank you, Julie, for taking the time to share your thoughts on working with Curtis and our team. We're glad to hear we delivered such a great experience!

Helpful
June 16, 2023

Evan and Sidney and AJ were awesome! They went above and beyond to get me into the vehicle I wanted. This is my 3rd time buying a vehicle from Ford West and it will be the only place I c More

by Tiffany V
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ Aldarwish, Evan Rodriguez DeLeon
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Jun 17, 2023 -

McCombs Ford West responded

Thank you, Tiffany, for your kind words for Evan and our team, and congratulations on your new vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing McCombs Ford West.

Helpful
June 16, 2023

Curtis is the Best! !! He was so patient and helpful. We have purchased many cars from this dealership and they have always been professional. If you are looking to purch More

by Rebeccaaam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

McCombs Ford West responded

Rebecca, it's fantastic to hear that Curtis provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing McCombs Ford West!

Helpful
June 15, 2023

Ask for Curtis Finley, he’s so helpful. From start to finish he was knowledgeable and accommodating, making for a very smooth process. Easiest dealership I’ve ever had to work with. They kn More

by ashesniccole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xiaoxing He
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

McCombs Ford West responded

Thank you for your very kind words for Curtis and for this review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at McCombs Ford West.

Helpful
June 14, 2023

Just great . I’m satisfied with my decision. The team , and as well as Marco did an amazing job at not giving up on finding the perfect car for me to first purcha More

by T H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Martinez, Homer Hinojosa
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Jun 14, 2023 -

McCombs Ford West responded

Thank you! Marco and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing McCombs Ford West.

Helpful
June 12, 2023

The staff was great. Alex Rodriguez is definitely worthy of all the great reviews he has online. More

by mgltx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tre Styles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony, Alex Rodriguez
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Jun 13, 2023 -

McCombs Ford West responded

It's fantastic to hear that Alex provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing McCombs Ford West!

Helpful
June 10, 2023

Mi experiencia con Cristo Mendoza fue excelente. El peleó por nuestro precio y nos ayudó a conseguir el mejor trato. Muy recomendable. Vengan a verlo y les va ayudar. More

by trevinoabel608
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Abdel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristo Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2023 -

McCombs Ford West responded

Thank you for choosing McCombs Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again. Congratulations on the purchase of yoru new truck!

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