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Med Center Mazda - Service Center

Pelham, AL

4.7
1,547 Reviews

1,547 Reviews of Med Center Mazda - Service Center

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August 14, 2023

Always courteous. Helpful and seems to do good work so far. D j very helpful. More

by jhies07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2023

We will buy future automobiles from med center mazda. Ruben has been an outstanding and attentive to our every need. It's been a real pleasure doing business with you. More

by fraceswhaller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2023

Good information about status of vehicle and what was recommended to be serviced while the car was there More

by SB3031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2023

Very good service for our 2022 Mazda 3 Carbon Edition! Will continue to service both of our Mazda's here. More

by bamajohn7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Blackwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2023

The entire visit was smooth and went very swiftly. I was especially pleased with the video updates on my car. More

by sgannon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2023

i’m very disappointed in Med Center Collision they gave my daughter her car back with her front left tire completely out of balance when my husband called them to tell them, they tried to tell him that i More

by ironite
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Med Center Mazda responded

Thank you for bringing this to our attention. We are sorry to hear that you had a less-than-5-star experience with our service department. Our goal is to provide exceptional service to all our clients, and we regret hearing we may have missed the mark here. We take all customer feedback seriously and would like to look into this matter further. At your earliest leisure, please contact Chris Martin, our General Manager, at cmartin@medcentermazda.com to address your concerns directly. We would like the opportunity to work with you to find a solution. Thank you.

August 10, 2023

Service was done properly. .we had an appointment but the service advisors do a first come first serve. Two people got out of their cars and jumped ahead of me. I was told, just More

by Mike P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2023

They have always taken care of my needs in a professional and otherwise appropriate way. More

by Muddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2023

They were very nice and efficient. They also made sure that I understand everything they were doing on my vehicle. More

by anna.miata04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
August 09, 2023

I bought a new 22 Mazda CX-30 in Nov 22. I received only 2 complimentary oil changes, but I am happy to say glad the free oil changes are done. They are the most unfriendly service people I More

by noahsmom71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Lastrapes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Med Center Mazda responded

Thank you for bringing this to our attention. We apologize for the less-than-5-star experience you had with our service department. Providing friendly and accommodating service is important to us, and we regret any inconvenience caused during your recent visit. We would appreciate the opportunity to address your concerns directly and improve your experience with us. At your earliest leisure, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com to discuss this matter further and work towards a resolution. We appreciate your business and your time.

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