Mel Hambelton Ford

Misrepresented the conditon of the tires (worn to the cords) I purchased a used 2009 ZR1 for $56,000 from Mel Hambelton and live in St. Louis. Given the distance I would need to travel (14hrs round trip), I wan I purchased a used 2009 ZR1 for $56,000 from Mel Hambelton and live in St. Louis. Given the distance I would need to travel (14hrs round trip), I wanted to make the sure to understood the vehicles condition so that I would be able to make the trip safely home from Wichita. I asked the salesperson specific questions on the condition of the car in texts to be sure I had written responses to my questions, and made sure he knew I would be driving it on a 7hr trip home. When I inquired about the tires he wrote they were in "great condition, better than 50%, and still have the "nubbies on the sidewalls". I arrived the next day looked the vehicle over and made the purchase. It is difficult to inspect the tires on this vehicle due to the low nature of the body and ground effects bodywork, so I chose to trust the salespersons written response on the condition of the tires, and I drove home. The next morning when I was able to jack the vehicle up, I found both front tires were worn to the cords of the tires! I later discovered one of the tires had been patched on the inside in the area where the cords were showing so it would still be able to hold air pressure! When I contacted the salesperson, I was told the only accommodation they would be willing to make was to sell me a new set of tires at their cost. I checked locally and could have the same new tires mounted, balanced and insured for $200 less than their "at cost" tires, so the offer from Mel Hambelton would actually cost me even more money. This was despite the fact they acknowledged the salesperson had misrepresented the condition of the tires to me. After more than a year of trying to get them to accommodate for the mistake of their salesperson (by asking that they provide me $750 which would equate to "50% or better" condition of the tires I was led to believe existed on the car) they will not communicate back with me or the Better Business Bureau contact who was handling the claim I submitted. The lack of willingness to provide a fair settlement, and the fact they put my life at risk by misrepresenting the condition of the tires before my 7hr drive home is breathtaking to me. In their initial response to the BBB claim they suggested they "didn't know how the vehicle had been driven after it left their dealership" as their reason for not considering my settlement suggestion. I left their dealership at 3PM, drove home, and contacted them the following morning about the issue with the tires. Apparently in the few hours between when I picked the vehicle up, and the time I sent them pictures of the tires with the cords showing, the tires lost 50% of their tread!? Buyer beware! More

Rudy was very knowledgeable about the vehicles we were looking at. He helped us get a really good deal on our two cars. Thank you!! looking at. He helped us get a really good deal on our two cars. Thank you!! More

Elizabeth helped me find a vehicle for myself I went over to Mel Hambelton Ford to just look at a few vehicles and Elizabeth was my Sales person that come to assist me. I didn't think that they wo I went over to Mel Hambelton Ford to just look at a few vehicles and Elizabeth was my Sales person that come to assist me. I didn't think that they would have anything I liked until Elizabeth and I went on a walk and looked at a few that she picked out for me, We ended up looking at a 2013 Chevy Equinox that I really liked. Elizabeth took me through the process of buying a car and I honestly thought it would have taken longer than it did. She may have just started working there but I will recommend her to anyone and of course Mel Hambelton Ford to who ever asks me.I never thought of purchasing a vehicle through a big dealership and now that I have I don't regret it, If you ever go to Mel Hambelton Ford the second you walk through that door you are treated like family and they are all there to assist you with anything you need, Never seen anything like that and i'm one of those that go to different dealerships just to look at cars but now that I have found a car, I don't have to do that anymore and if I want another car the first place I will go to is Mel Hambelton Ford. I would like to say thank you to Mel Hambelton Ford for having the a vehicle that i liked that I could buy from them and also thank you for hiring an amazing sales person, I've never met anyone like her, she is such a sweetheart and she treated me like no other... Also Thank you Elizabeth for helping me find a vehicle and thanks for helping me go through the process of buying a vehicle... Thank You all again for everything, Ill have to come by sometime and say Hi, Edwin Fiso More

Ryan helped me get a vehicle I’ve always wanted and at a reasonable price! He made sure I was comfortable with the sale and never made me feel pressured. reasonable price! He made sure I was comfortable with the sale and never made me feel pressured. More

Very satisfied with the service! Our sales representative Jaime was extremely helpful and attentive. He listened to what we wanted and showed us so many great options. All around Mel Hambelt representative Jaime was extremely helpful and attentive. He listened to what we wanted and showed us so many great options. All around Mel Hambelton was great! I definitely recommended this dealership! More

Very friendly atmosphere! Jamie couldn't have been any better, he was super helpful in every way. I would highly recommend. I am very pleased with the Ford Fusion car and plan to be a repeat customer! better, he was super helpful in every way. I would highly recommend. I am very pleased with the Ford Fusion car and plan to be a repeat customer! More

My husband and I went into Mel Hambelton not necessarily looking at anything on their lot and we were helped by Jamie. We told him what we were looking for and were surprised to get a call back rather quick looking at anything on their lot and we were helped by Jamie. We told him what we were looking for and were surprised to get a call back rather quickly with a car they had found for us. The purchase was quick and within our budget. The trade-in was easy and they even supplied us with a loaner vehicle when needed. Overall, I am very please with Jamie and the staff at Mel Hambelton. The detail shop is the only place I wasn't impressed with, but I'm also very picky. Excited to continue a relationship with the dealer for future purchases. More

My salesman was amazing. Me and my wife was on our way to walmart and stopped by just to see a truck and Christian was getting ready to go home and came over to help me and was so helpful and great I was bl walmart and stopped by just to see a truck and Christian was getting ready to go home and came over to help me and was so helpful and great I was blessed to buy a new truck. The other guys stayed late and got us very well taking care of. Thank you all for the wonderful help and gib bless y'all. More

Ryan was very easy to work with and flexible with his time. He was able to get me a great deal on the vehicle that I wanted and on my trade-in. Great car buying experience. time. He was able to get me a great deal on the vehicle that I wanted and on my trade-in. Great car buying experience. More

Favorable aspect in all areas. Nick amd Obi was very sincere and respectful and patiently waited for our decision. Mel Hambelton team is the place to go!! sincere and respectful and patiently waited for our decision. Mel Hambelton team is the place to go!! More