Mel Hambelton Ford

Always a fantastic experience. Purchased numerous vehicles. Always go to Mel’s first. Mark, Phil and Matt are incredible to deal with. First class. When taking to service, vehicle i Purchased numerous vehicles. Always go to Mel’s first. Mark, Phil and Matt are incredible to deal with. First class. When taking to service, vehicle is always incredibly clean when finished. More

Terrible! This place is ridiculous. They were unaware of the inventory on their own lot. We called in regards to a used car they said they didn’t have. My husba This place is ridiculous. They were unaware of the inventory on their own lot. We called in regards to a used car they said they didn’t have. My husband had to show them the car. (It was on the website and parked up front on their lot) They asked for full brand new retail value on a 6 year old base used car with damage and tried to convince my husband it had features that it didn’t have. We have owned 2 of these vehicles and my husband is a shop foreman at another dealership. Instead of negotiating to come to an agreement they just dismissed us and claimed their shop bill was an extravagant amount for wipers and brakes. (3k I think—-we know better.) They didn’t even address the body damage. Just a horrible experience in general. We do not plan to do business with them. More

Repeat Customer I have bought seven vehicles from Mel Hambelton Ford over the last sixteen years. I’ve always been treated fair. Phil Nightengail, the General manager I have bought seven vehicles from Mel Hambelton Ford over the last sixteen years. I’ve always been treated fair. Phil Nightengail, the General manager has always made my buying experience better than I expect. More

The Redneck Guy I contacted the Redneck guy and asked him what we could do to get me in a lower payment vehicle. He not only helped me but he had 6 vehicles already r I contacted the Redneck guy and asked him what we could do to get me in a lower payment vehicle. He not only helped me but he had 6 vehicles already ready for us to look at as soon as we walked into his office. He gave us the utmost certainty that he would help us in anyway he could. He blew our sale out of the water! I would recommended him a thousand times! More

Cared for my needs Mark was so nice and helpful to me! Showed me a few cars till i found the right one. Even the finance people went out out of the way to help me get th Mark was so nice and helpful to me! Showed me a few cars till i found the right one. Even the finance people went out out of the way to help me get the best deal they could. Thank you Mark! For all your help! More

Shocking but not in a good way. On 1-21-19 I was at the dealership for service on my 2010 F150, which I purchased from MHFord. I was interested in trading my truck for a newer vehic On 1-21-19 I was at the dealership for service on my 2010 F150, which I purchased from MHFord. I was interested in trading my truck for a newer vehicle. I contacted their sales department since I was there anyway waiting on my truck. I was put in contact with a salesman by the name of Justin Blevins. He walked me to his cubicle and I told him my needs and gave him the information on my trade(MAKE,MODEL, YEAR,MILES,PAYOFF, AND I INFORMED HIM THAT I HAD MY ON FINANCING). I even informed him that I purchased the truck here and my information was in their computer. He pulled it up on his PC and verified the info again. I could tell he wasn't listening to me because he started asking me all the same questions again. After the repeated third question of telling him that my trade was a 2010 F150 supercrew cab FX4 model and the miles, he asked again if my truck was a 4x4. I stopped and paused for a second as I looked upon the walls of his office. I started reading all the plaques that stated that he was a certified Ford sales consultant. I then started to question shouldn't a certified Ford sales consultant know that the FX4 model only comes in 4x4. So I questioned his knowledge of that and he became insulted. He then slammed his little yellow note pad on his desk and yelled at me, and said"Alright I get it." I was shocked, I informed him that we were done. He then started mocking me like a 5 year old would and repeated my words back to me, by saying "thats right we are done" I stood up and walked out of his office. He stood up too, with his chest puffed out and his fist balled up almost in a criminal manner as though he wanted to fight me. I walked away shaking my head in shock. As I was making my way down the hall I heard him yell at me, "THANKS FOR NOT WASTING MY TIME, YOU SAVED ME AN HOUR!" I immediately contact a sales manager "Steve" and informed him of what had just transpired. Steve stated he would have his boss contact me ASAP. I then walked back to the service department and and waited to be contacted. I WAITED 45 minutes and wasn't even contacted in person, I received a phone call from the Finance manager "Tommy Smith". He apologized for the actions of Mr. Justin Blevins and informed me he was going to investigate the incident and that he would be back intouch with me in 24 hours. Its been 5 days now and I still havent heard anything about a resolution. I have purchased 6 or 7 vehicle's at this dealership and I will never purchase another one here. I will never do business at this dealership again. Its a shame to, because I will miss the use of their service department they are excellent. Folks beware of Justin Blevins, there is no excuse for his lack of professional service. Someone who makes a living from comissions should have better people skills, and MHFORD shame on you for allowing this type of behavior and letting someone likes this represent your company. More

Great vehicle selection and shopping with kids MhM was the only place we could find a great selection of the van we were looking for, a passenger van to fit our large family. Our kids enjoyed the MhM was the only place we could find a great selection of the van we were looking for, a passenger van to fit our large family. Our kids enjoyed the playroom while we waited. I wish the process of purchasing the vehicle could have gone faster ,it did take three hours after we test drove. But the playroom kept kids entertained . More

Love working with MHF I have purchased five vehicles from Mel Hamilton Ford. I was treated great every time and I love each vehicle. Today I worked with Jon Jackson. He was I have purchased five vehicles from Mel Hamilton Ford. I was treated great every time and I love each vehicle. Today I worked with Jon Jackson. He was friendly, patient, and straight forward. Bought an awesome Ford Explorer at a great price. I looked around a lot and did not find any deals even close. We got more vehicle than we were looking for at a price we still don't quite believe! We will definitely continue doing business at MHF! More

Great What a great guy I would recommend to everyone he is like a car selling god the place he works at need to call his name all the time What a great guy I would recommend to everyone he is like a car selling god the place he works at need to call his name all the time More

Always great customer service ! Always a great experience when I come here! Fast friendly service every time. I always send all my friends to Dorian when they are looking for a vehic Always a great experience when I come here! Fast friendly service every time. I always send all my friends to Dorian when they are looking for a vehicle! More