Mercedes-Benz Of Kansas City
Kansas City, MO
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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17 months - same problem, still not fixed I've been bringing my MB into this dealership for 17 months, since I bought it. From day 1, I've had the same problem with my head unit and Mercedes I've been bringing my MB into this dealership for 17 months, since I bought it. From day 1, I've had the same problem with my head unit and Mercedes has told me it's my problem to figure out. 4 phones later and the finally publish a TSB, but basically with the same guidance, not our problem, you should hard reset your phone every time iOS updates. Even Ford has this figured out! I should have saved myself 30k and bought a Ford SUV! More
Our service advisor, TJ, is first rate always exceeding expectations! He takes the time to explain why something needs to be done right away, can wait and how long expectations! He takes the time to explain why something needs to be done right away, can wait and how long More
S550 40,000 MILE SERVICE I have bought 3 Mercedes at this dealership in the last 10 years and have always used this service department as well. Johnny has been very good to wo I have bought 3 Mercedes at this dealership in the last 10 years and have always used this service department as well. Johnny has been very good to work with. More
GLK350 Service I have been coming here for servicing and detailing my GLK every year since 2016. John Doolittle is my favorite representative. He does an above and b I have been coming here for servicing and detailing my GLK every year since 2016. John Doolittle is my favorite representative. He does an above and beyond job in ensuring i get the best value out of my service. Every-time after I pick my car after service and detailing it always looks like the first time I purchased it. More
Recently had the annual service performed on my SLC 43 by M-B of KC. As always, it was excellent. The car looks and drives perfectly. I work with John Doolittle in the Service Dept. and he does a great jo M-B of KC. As always, it was excellent. The car looks and drives perfectly. I work with John Doolittle in the Service Dept. and he does a great job. I’ve had my M-Bs serviced there since 2013 and have never been disappointed. More
I caught a lyft to this dealer and when I met my sale person I wasn’t sure what I exactly did I want to purchase but when I left out I was very happy 😃 this place was by far one of the quickest In and person I wasn’t sure what I exactly did I want to purchase but when I left out I was very happy 😃 this place was by far one of the quickest In and out dealerships I ever experienced and I’ve been to plenty .. More
Service Department second to none Great service, as always, very attentive to Customer needs, professional, go above and beyond every time. You won't find a better place to service you Great service, as always, very attentive to Customer needs, professional, go above and beyond every time. You won't find a better place to service your MB. That is why I am a MB-KC lifelong customer. Johnny, you are simply outstanding. Dan the Service Engineer is BRILLIANT and such a joy to chat with about anything MB, related to my vehicle or otherwise. More
I have always had the very best service at MB of KC. The main reason is the professionalism and attention to detail by my service advisor, TJ! He treats me and my vehicle the way he would want to be treated main reason is the professionalism and attention to detail by my service advisor, TJ! He treats me and my vehicle the way he would want to be treated! More
Excellent Service My car had a recall notice that necessitated service. John Doolittle facilitated the appointment, provided a loaner car for my use and advised me thr My car had a recall notice that necessitated service. John Doolittle facilitated the appointment, provided a loaner car for my use and advised me throughout the day as to the progress on the service. They finished the service quickly and I was able to pick up my car later in the day. My car had been washed after the service and I was very pleased with the whole experience. Mercedes Benz of Kansas City has been the best Mercedes dealership I have worked with. More