Mercedes-Benz Of Kansas City

Worst car buying experience I've ever had! Bought a used car from them. They scratched the paint off the rear bumper removing the prior dealer's emblem. I insisted they repaint the bumper. In doing used car from them. They scratched the paint off the rear bumper removing the prior dealer's emblem. I insisted they repaint the bumper. In doing so, they messed up the car emblem on the car. I had to wait a week for them to get a replacement and when they were putting it on the car, they messed up the paint AGAIN. It's been over a month since I bought the car and I'm still waiting for them to paint the bumper and replace the emblems. They caused all the damage themselves and apparently are too inept to fix it. To add insult to injury, when I went to the DMV to pay my sales tax and transfer my plates, the dealership had not given me all the necessary papers to do so. I waited in line for an hour for nothing and had to go back a second time. At this point, I just wish I had my old car back. I highly recommend buying elsewhere. More

I recently purchased a Mercedes Benz 2013GLK on 8/2/13. Richie Sexton and Fernando Ricci worked with me and helped me. It was the most impressive consumer experence of my life. Friendliness, professional Richie Sexton and Fernando Ricci worked with me and helped me. It was the most impressive consumer experence of my life. Friendliness, professionalism, warmth and knowledge of their products was special. If I could give this dealership and they're people a higher rating then 5 in each category I surely would. I have shared with my partners and my family and friends what a greatexperience this was. I have nothing but high praise for the people at Mercedes Benz of Kansas City. best regards, Arthur Wientzen MD. More

I expect a Mercedes dealership to treat me well, given the price of the vehicle and associated maintenance. That being said, MB-KC and especially Fernando Ricci have given service well above and beyond my the price of the vehicle and associated maintenance. That being said, MB-KC and especially Fernando Ricci have given service well above and beyond my expectations. From the sales experience (no pressure, just help) through maintenance (while expensive, it is reliable and well done), this is an outstanding dealership. I have purchased Jaguars and Mercedes' from a few other dealers and this is, by far, the best with whom I have been associated. BTW, I am not an employee or in any way affiliated with the dealership other than as a customer. More

Aaron and Dave were extremely knowledgeable. The pre-owned car selection was excellent. They made our purchase experience very pleasant. Oh - and we love the car!! pre-owned car selection was excellent. They made our purchase experience very pleasant. Oh - and we love the car!! More

Great customer service! Made the process very easy and enjoyable. I will definitely buy my next care from them without hesitation. Julie, Dave and JK were fantastic to work with. enjoyable. I will definitely buy my next care from them without hesitation. Julie, Dave and JK were fantastic to work with. More

Wonderful experience! Everything was handled over the phone! Exceptional service from Andy and Dave! Thank you!!! This is my second Mercedes to buy from Andy! He is the best! phone! Exceptional service from Andy and Dave! Thank you!!! This is my second Mercedes to buy from Andy! He is the best! More

Dwayne and the entire staff we interacted with at this dealership were professional, courtesy and respectful. They appreciated our time and respected our interests. Prior to finalizing on our car, I als dealership were professional, courtesy and respectful. They appreciated our time and respected our interests. Prior to finalizing on our car, I also visited 5 other dealerships, including Audi, BMW, Volvo, Infiniti, and found the service and respect provided by Dwayne and this dealership far superior to all of the other dealerships. The overall experience was outstanding. Sincerely, Piyush Sampat More

Mercedes Benz of Kansas City and Julie Langton are awesome! I live in Omaha and had to work with them over the phone and the experience could not have been any better. Julie was very friendly and we awesome! I live in Omaha and had to work with them over the phone and the experience could not have been any better. Julie was very friendly and went out of her way to get me the best price possible on the vehicle that I purchased as well as answer any and all questions that I had in a timely manner. I honestly could not have been happier with Julie, the dealership and the vehicle that I purchased. Go check out the dealership and ask for Julie! More

It was an absolute plesure to work with Eric Radzins. He It was an absolute plesure to work with Eric Radzins. He is fair, positive, and very professional. He cares about MB customers. I am coming back.... It was an absolute plesure to work with Eric Radzins. He is fair, positive, and very professional. He cares about MB customers. I am coming back....and will tell my friends about my positive experience. More

The overall experience was just great! Everybody did a super job. We looked at several different models and took several test drives of the various vehicles. super job. We looked at several different models and took several test drives of the various vehicles. More