Mercedes-Benz of Annapolis

Experience Sean is always professional and keeps me informed.he always make sure our vehicles are clean and any work above normal service is approved with pricin Sean is always professional and keeps me informed.he always make sure our vehicles are clean and any work above normal service is approved with pricing More

It’s very pleasant and efficient The MB service center and our service rep Sean Engelhard are a pleasure to deal with. Sean keeps the experience pleasant and easy. The facility is The MB service center and our service rep Sean Engelhard are a pleasure to deal with. Sean keeps the experience pleasant and easy. The facility is bright and pleasant. The service is wonderful. We are extremely happy with our service and have enjoyed it for years More

Best service always We have had the pleasure of dealing with Mr Clothier for a few years now, He has a few things going for him: he always greets you with a smile, a wa We have had the pleasure of dealing with Mr Clothier for a few years now, He has a few things going for him: he always greets you with a smile, a warm handshake and he always remembers your name. He always has the time to discuss options and alternatives. So far, he has never led us astray; so, we trust him totally. One more thing: he actually returns phone calls! More

Alex Clothier is 100% Class! I recently had my car in for service and for the 2nd time I had the pleasure of dealing with Alex Clothier. Once again I was blown away by the persona I recently had my car in for service and for the 2nd time I had the pleasure of dealing with Alex Clothier. Once again I was blown away by the personal, quality, and over-the-top customer service from my experience. What left the biggest impression on me though was Alex's honesty. I had questions regarding my brakes (I thought they were shot!) and, instead of telling me what multiple other dealers have told me in the past (with other cars) which was you really need your breaks replaced, Alex was 100% up front with me that I still had some life left (6mm) and that they didn't need to be replaced at this time. I have had at least 3 other experiences with dealers where they use scare/pressure tactics just to try to get your car into the shop, but not Alex! It was beyond refreshing and really made me appreciate the level of customer service and more importantly his honesty. He could have easily told me they needed to get replaced - I mean, I thought they did and said as much. Then there was the loaner vehicle which was just beautiful. Here is where it gets good though! I left my garage door opener in the loaner, called later that evening (when I couldn't get into my garage!) and Alex immediately recovered it from the loaner. The next morning, a driver from the dealership pulls up into my driveway, knocks on my door and hands me my garage door opener! Who does that?!?! He could have just dropped it in the mail or told me, yeah, we found it, now you can come and get it. Not even close! The next car I buy will be from Mercedes-Benz of Annapolis and every time I get it serviced I will be asking for Alex Clothier as my service advisor...the guy is pure class!!! More

Outstanding Service Raphael Powell and the team always do an outstanding job time and again! Thanks for always delivering exceptional service! I would definitely recommen Raphael Powell and the team always do an outstanding job time and again! Thanks for always delivering exceptional service! I would definitely recommend the dealership and service center to anyone! More

Alex C. Is the best Alex has been my customer service rep for over a year. His service is superb and he gets the job done. I will never leave Mercedes of Annapolis. He is Alex has been my customer service rep for over a year. His service is superb and he gets the job done. I will never leave Mercedes of Annapolis. He is the best and makes owning my car a joy!!! More

Nice place to visit! Alex and the staff are always personable, friendly and prompt. A very pleasant atmosphere. The building always seems clean and bright. Everyone is ver Alex and the staff are always personable, friendly and prompt. A very pleasant atmosphere. The building always seems clean and bright. Everyone is very attentive. More

Service call help Alex is alway very genuine and answers all of my questions about services needed on my car. I appreciate his feedback and he is trustworthy! Alex is alway very genuine and answers all of my questions about services needed on my car. I appreciate his feedback and he is trustworthy! More

excellent service Raphael exemplifies professional service and has a great sense of humor, which is rare. He consistently informs me of the best approach to the servic Raphael exemplifies professional service and has a great sense of humor, which is rare. He consistently informs me of the best approach to the service I need. Could not be happier working with him on my S class. JB More

Great service! Quick and easy! If I request a loaner it’s always ready. Alex is great to work with and his professionalism is outstanding. I’m completely happy to be Quick and easy! If I request a loaner it’s always ready. Alex is great to work with and his professionalism is outstanding. I’m completely happy to be able to work with Alex. More