Mercedes-Benz of Annapolis

exceptional service My service representative Alex Clothier delivers exceptional service every time. I am always greeted at the door and walked through each appointment ( My service representative Alex Clothier delivers exceptional service every time. I am always greeted at the door and walked through each appointment (big or small) with excellent product knowledge, professionalism and kindness. I never feel rushed to make a decision or unclear about the repair needs. He is the main reason I ONLY service my car with Annapolis Mercedes. More

Asher Is Exemplary! Asher was exemplary in his communication during my online purchase of a pre-cert GLE and I am thankful I was able to deal with him through this proces Asher was exemplary in his communication during my online purchase of a pre-cert GLE and I am thankful I was able to deal with him through this process. First-class all the way. All the staff was helpful and friendly. Thank you all for a wonderful experience as I am happy with my 2016 GLE. More

Recent service Mr. Chuck Leyman is my only service rep. One time I made a boo boo and walked in with an issue and didn't really at the understand how he is like my c Mr. Chuck Leyman is my only service rep. One time I made a boo boo and walked in with an issue and didn't really at the understand how he is like my car's personal primary care physician. I wasn't pleased with the service received at that time honestly. I haven't made that mistake since. I have been Mr. Leyman's client for a little over four years. Always virtually painless, even when I have to spend some money:) Greets all of his clients by name when they enter the center with a smile. Makes wait comfortable if you choose to wait or sets you up with a cool loaner that almost makes you want to buy a new Benz on the spot, but....it's cool anyway. Yep Mr. Leyman is the best! More

Chuck Leyman best service Chuck has been taking care of our car for 8 years and he has always go above and beyond with the service he gives us. Chuck takes the time with you an Chuck has been taking care of our car for 8 years and he has always go above and beyond with the service he gives us. Chuck takes the time with you and makes you feel like you are the most important customer in the service department while you are there. Chuck will call you and let you know how your car service is going that is so important to a customer he show he cares. Chuck is the ONLY service person I will go to at the service department if he is not there will wait for him. More

A perfect car buying experience. The entire experience was seemless and professional. I purchased a Certified Pre-Owned Mercedes that was transferred from a dealer out of state and I The entire experience was seemless and professional. I purchased a Certified Pre-Owned Mercedes that was transferred from a dealer out of state and I received exactly what I was expecting, a gently used car that I am sure will last for many years. My sales rep Asher kept me up to date with every step of the process and I would not hesitate to purchase with him again. Same goes for the dealership, great people and service. More

Outstanding Wayne Discus and Sean Engelhard are outstanding!!!!They helped me resolve a problem with my GL while on a road trip. Very professional and compassiona Wayne Discus and Sean Engelhard are outstanding!!!!They helped me resolve a problem with my GL while on a road trip. Very professional and compassionate. More

Honest service center car cleaners Sean Engelhard is always a pleasure to deal with when needing car repair work. This time the shout out is for the two ladies who cleaned my car - wish Sean Engelhard is always a pleasure to deal with when needing car repair work. This time the shout out is for the two ladies who cleaned my car - wish I had their names! Didn't realized I'd left or dropped a pearl necklace in my car. When I picked up my car there it was in the ash tray. That made my day! Thanks ladies - you rock! More

Pure excellence!! Chuck Leyman is amazing!! He offers exactly the superior service you would expect from Mercedes Benz. I am thankful for his expertise, guidance, and Chuck Leyman is amazing!! He offers exactly the superior service you would expect from Mercedes Benz. I am thankful for his expertise, guidance, and assistance with every service I have had in Annapolis. More

Service questions Sean Engelhard has been very helpful with diagnostic questions. I had vibration that he diagmosed. Sean is very pleasant and is willing to stick with Sean Engelhard has been very helpful with diagnostic questions. I had vibration that he diagmosed. Sean is very pleasant and is willing to stick with a situation until it is resolved. Another customer told me about how Sean worked until 10 pm to get him to his car. More

Alex Clothier #1 in service! Always customer focused and customer friendly. My personal experience is with Alex Clothier who is a proven outstanding professional in every possibl Always customer focused and customer friendly. My personal experience is with Alex Clothier who is a proven outstanding professional in every possible way. Always makes himself available and ALWAYS courteous, totally professional and ALWAYS meets and exceeds my expectations whenever I work with him. He is honest, straight forward, helpful, knowledgeable and makes good things happen. No finer representative of Mercedes Benz. More