Mercedes-Benz of Annapolis

I won my Mercedes Benz C300 and Doug and the whole team at this dealership took excellent care of me. I hope this is the first of many Mercedes-Benz's from this dealership at this dealership took excellent care of me. I hope this is the first of many Mercedes-Benz's from this dealership More

Wow the service I received from the Mercedes-Benz dealer in Annapolis was top notch. I would definitely recommend this dealership. Our salesman Al Zayas was outstanding, he had excellent customer service. in Annapolis was top notch. I would definitely recommend this dealership. Our salesman Al Zayas was outstanding, he had excellent customer service. He was not pushing, he knew the product, he was able and willing to answer all of our questions. His manager Drew Litherland, was very pleasant, he bought us lunch and gave us hats and mugs; my husband and I felt welcomed. We had previously visited the BMW dealership in Annapolis there is no comparison of the service we received at the Mercedes-Benz dealer, it doesn't get any better than the service we received at the Mercedes-Benz dealership. The finance Manager Thomas Stancavage was great to work with, no fuss, we went in and signed the papers and had our keys in less than 30 minutes, he was hilarious. Adrian Turner was very patient with me, I could not make my mine up on whether I wanted the rails on top of my new GL550, he put one on to show me then I asked him to take it off, he did without any fuss, he was very pleasant and patient with us. This is my first Mercedes-Benz and I love it!! Thanks Again Mercedes-Benz, you have a customer for life!!!! More

Mercedes-Benz of Annapolis has a great selection of vehicles with great customer service. Casey was very helpful and did not hassle us into buying a car. vehicles with great customer service. Casey was very helpful and did not hassle us into buying a car. More

Doug provided the best car buying experience my husband and I have ever had. The entire staff at Mercedes of Annapolis were very professional and addressed all of my questions and concerns. I love my new and I have ever had. The entire staff at Mercedes of Annapolis were very professional and addressed all of my questions and concerns. I love my new E350 and will recommend Doug and this dealership to all of my clients and friends. More

I have been a customer for several years now and again was completely impressed with the professionalism. I met Al Zayas through my email inquiry and he was able to easily pull my past purchase history an was completely impressed with the professionalism. I met Al Zayas through my email inquiry and he was able to easily pull my past purchase history and recommend a car for me. Typically not an easy task. Al was patient and took his time to make sure that all my questions were answered and had thorough knowledge of the vehicle and brand, The sales manager Drew was able to complete a fair package and the finance manager Michelle could not have been more efficient. I would certainly recommend this dealership. More

I came in to Mercedes of Annapolis to check out a Toyota Camry the dealership had received via trade in. Casey Duffy was the sales person who helped me with the whole process. The hospitality I received was Camry the dealership had received via trade in. Casey Duffy was the sales person who helped me with the whole process. The hospitality I received was beyond reproach (especially considering I was purchasing a used off brand vehicle). After taking the car on a test drive I still needed to discuss the purchase with my wife. Casey offered to bring the car to my house so my wife could test drive the car. With two small children this was quite a convenience and what I would describe as above expectations on a customer service level. This also took place on a Friday at the end of Casey's shift and I'm sure it ended up adding some extra time to his day. There was no pressure to purchase the vehicle and it was an extremely pleasant experience. The price offered on the vehicle was extremely fair which led to a no haggle purchase. Michele Mitchell helped with all the financing and final paperwork. She was very nice to work with and we were able to get all the paper work completed in a very short amount of time. All in all the customer service, friendliness, and over all experience were at the highest level of excellence. I would highly recommend visiting Casey and Michele at Mercedes of Annapolis for your next car. More

Mike worked with me for several weeks through phone and Internet correspondence. he was very nice,polite and considerate. in fact all the managers and finance personnel were very accommodating ,when I ar Internet correspondence. he was very nice,polite and considerate. in fact all the managers and finance personnel were very accommodating ,when I arrived at odd times throughout the day to complete my purchase. This my first Mercedes purchase having always owned other luxury brands. Mike made my experience fun, he even stayed past closing trying to help me understand all the technoloy my ml350 has to offer. thank you. Maria More

This was my first Mercedes-Benz experience and I have to say it was great. Casey approached me right away when looking in the showroom and the his overall Customer Service was far superior to that of a com say it was great. Casey approached me right away when looking in the showroom and the his overall Customer Service was far superior to that of a competitor 3 miles down the road. Drew Litherland was very helpful with the pricing side of things, while Tom Stancavage guided me through the always tough financing side. I couldn't have felt more comfortable and will refer this dealership to anyone that will listen. I'm proud and excited to be part of the Mercedes-Benz family! More

Al worked with me to make the best possible deal on my new ML350. Everyone at the Dealership dealt with all of my concerns with an honest interest to make this the best experience possible. I highly reco new ML350. Everyone at the Dealership dealt with all of my concerns with an honest interest to make this the best experience possible. I highly recommend Al for your next new Benz and Annapolis for the best service possible. More