Mercedes-Benz of Annapolis

This is my 2nd vehicle from Mercedes Benz of Annapolis, and Dean Cunningham was my sales associate on both occasions. Not only is he professional, low pressure, and knowledgeable, but he listens and react and Dean Cunningham was my sales associate on both occasions. Not only is he professional, low pressure, and knowledgeable, but he listens and reacts accordingly. Dean listened to what I wanted for the next vehicle I would buy (after my first experience), and he found exactly what I wanted the 2nd time around without me having to wonder if the car could be found, or if the transaction could work smoothly. Dean's attention to detail, calm disposition, and vehicle knowledge is what you expect when you buy a car like Mercedes, and you should expect nothing less. Drew, Michelle and Tom (Finance Team) were wonderful, and they too made both my experiences seamless and wonderful. More

I bought a used Toyota from this dealer, and greatly enjoyed the experience. At my initial test drive I was just looking for cars that I thought my husband would like. There was no pressure from Wayne enjoyed the experience. At my initial test drive I was just looking for cars that I thought my husband would like. There was no pressure from Wayne to make an immediate decision - he just answered all my questions professionally and was willing to let me leave with the vague promise to come back later for another look. When I came back later with my husband, Wayne was still remarkably low-pressure. Having bought a few used cars before, I am used to feeling pressured into making a decision right away, but Wayne was courteous and gave us space. He also pointed out flaws in the vehicle that the dealership would fix for me at no cost. Throughout the whole process they treated me as they would have one of their customers buying a Mercedes, even though I was buying the second most inexpensive car on the lot. In the end, we bought the car fairly quickly and there was still a cosmetic repair they wanted to make to to car. So they made an appointment to come down to my workplace in Annapolis and make the repair in my parking lot so that I would not be inconvenienced while they fixed it. I know I paid a couple hundred more for the vehicle than I could have elsewhere - but someone who is more comfortable negotiating could have done the same at this place. I'm just no good at negotiating, so that's nothing against the dealership. All in all, I have never had such a wonderful car buying experience, and I'm hoping the next time I am looking for a used car that this dealership happens to have gotten one on trade-in that will work for me! More

Al was knowledgeable, responded clearly to all of my questions, and didn’t try to pressure me into anything like other salesmen. Al turned a typically stressful task into something rather enjoyable. questions, and didn’t try to pressure me into anything like other salesmen. Al turned a typically stressful task into something rather enjoyable. More

Got a great price and no pressure on extras. Staff were very helpful and the over all experience was positive. I would recommend the dealer. very helpful and the over all experience was positive. I would recommend the dealer. More

what a simple, no pressure, hassle free and painless purchase! all those involved in my purchase were incredibly warm, professional and patient. a really great group of people to work with! purchase! all those involved in my purchase were incredibly warm, professional and patient. a really great group of people to work with! More

Having purchased numerous cars over the last several years I have had the opportunity to interact with some of the typical salemen in the car business. Casey is not one of them. It took a few weeks to f years I have had the opportunity to interact with some of the typical salemen in the car business. Casey is not one of them. It took a few weeks to finally find the vehicle we were looking for, as we were very particular on what we were looking for. I got updates daily on what was found and what kind of deal could be made on. I never felt like there was pressure to buy, or like I was being taken advantage of. Casey definitely put in the time and effort on my sale. More

My wife has always wanted a Mercedes-Benz. I have perodically visited the MB of Annapolis website and the dealer and insurance company added incentives were especially attractive in August 2011. I vi perodically visited the MB of Annapolis website and the dealer and insurance company added incentives were especially attractive in August 2011. I visited the dealer and told Casey what my wife's preferences were and he found a 2012 model with juct what she wanted. When she came down to the dealer he had the specific car ready for her to drive. Drew got us the best lease deal he could and the monthly cost was only a little more than a 2011 would have been. Michelle made sure all the paperwork details were correct. All staff were helpful, friendly, and respectful under the trying circumstances of having the electricity out for days following Hurricane Irene. More

WOW!!! What a GREAT car buying experience. Last week I WOW!!! What a GREAT car buying experience. Last week I bought a pre-owned BMW M5 from Mercedes Benz of Annapolis. Casey Duffy and Michelle Nordquist WOW!!! What a GREAT car buying experience. Last week I bought a pre-owned BMW M5 from Mercedes Benz of Annapolis. Casey Duffy and Michelle Nordquist are phenomenal. They are fantastic professionals, but just as important, they are wonderful people. Residing in Pennsylvania, purchasing a vehicle in a different state could have turned out to be quite an effort. But with Casey and Michelle on my side the entire purchase, paper work, and all aspects of the transaction were a breeze with a smile. Casey went far beyond the call of duty. From providing additional information over the phone (measuring tread depth of the tires and comparing them to new vehicles); to coming in on his day off: to having the patience to wait for me (on his day off) as I was hopelessly stuck in traffic; to helping me load the vehicle onto a trailer in the rain and after hours; and to following up with me (to see if I made it home safely and ensuring my satisfaction with the purchase), Casey is a awesome. What a commitment to his customer and his profession! I am a part-owner of a firm and manage 217 employees. I would love to have individuals like Casey and Michelle on my staff in key management positions. Their dedication and commitment to the client is unequaled. I already have used their exemplary customer service in numerous meetings within my firm to show my employees how we can strive for and achieve perfection. The experience at Mercedes Benz of Annapolis was so wonderful that I can only recommend them to anyone in the market for a new or pre-owned luxury vehicle. And if you go there, please make sure to request Casey as your sales consultant! You can not possibly do any better. You have my word on that. More

We live in Washington state and once we had decided on the E350 coupe in Iridium Silver as a lease we went in search for it. Working with a dealer in the Seattle area they were only able to find one in a the E350 coupe in Iridium Silver as a lease we went in search for it. Working with a dealer in the Seattle area they were only able to find one in all of the USA. My wife is a very good shopper and went out on her own for a search and found one at the dealership in Annapolis, Maryland. We quickly established this is the car we want then set about working out the deal. First, we had a trade in, which was not a problem in itself. The car being 2800 miles away we thought would be a sticking point. Not a problem Casey says. We transported our car there and continued with the financing aspect. This is where it gets dicey. Seems the MD lease procedures differ greatly from the ones in Washington. Michell finally contacted a dealership in Washington and obtained forms and paperwork applicable in this state. To top everything off they flew Casey Duffy from Baltimore to Seattle with all the paperwork that needed to be signed. We picked him up at the airport, went to a Cheesecake Factory for lunch and some very pleasant conversation. We returned Casey to the airport in time for his return flight. We've never seen a dealership so to such lengths just to sell a car and provide excellent customer support. Even though we are 2800 miles apart we feel the Mileone group is like our neighborhood dealership. If anyone wants a great car at a great price with more than outstanding customer support then Mercedes Benz of Annapolis, Maryland is the place to go. Thank each and every one of you at the dealership for all you did to make this deal happen and make it seamless. Barbara & Gary Wagner Silverdale, WA More