Mercedes-Benz of Annapolis - Service Center

I always get the best service and personal care from Ronan at Annapolus Mercedes-Benz they don’t oversell me they don’t undersell me everybody is friendly the car comes back to me clean and working grea Ronan at Annapolus Mercedes-Benz they don’t oversell me they don’t undersell me everybody is friendly the car comes back to me clean and working great Ronan always makes me aware of what I should be looking for what is going on and my best options. More

Steve, I wanted to thank you for your help this past year. You, Ron Bowman and and Keith Hoxter were a great help. Casey Duffy also helped from the Sales department. You all went above and beyond to year. You, Ron Bowman and and Keith Hoxter were a great help. Casey Duffy also helped from the Sales department. You all went above and beyond to make my husband and I very satisfied with our car. Thank you all for your efforts. You are a credit to the Mercedes brand and we are very lucky to have you in Annapolis. More

Excellent service as usual. Very efficient and courteous. Communicating promptly via text helps a lot Very efficient and courteous. Communicating promptly via text helps a lot More

Chuck always gives great customer service. I appreciate his honesty and the service received. I will be coming back. I appreciate his honesty and the service received. I will be coming back. More

I have been working with Ronan for several visits. He is extremely knowledgeable, professional, and solution oriented. He makes going to the service department less stressful because he takes the time He is extremely knowledgeable, professional, and solution oriented. He makes going to the service department less stressful because he takes the time to explain each repair, need, and cost. If you have to fix your Benz, I highly recommend RONAN! More

Ronan is very professional with his work and really makes feel at peace knowing that my vehicle is in good hands from the time I arrive. He was able to get my vehicle service in a prompt manner and quick to feel at peace knowing that my vehicle is in good hands from the time I arrive. He was able to get my vehicle service in a prompt manner and quick to communicate with me once the vehicle was ready. I really appreciate his service. Thank you Ronan and looking forward to keep working with you. More

The Mercedes Service department is #1 in my opinion out of all Annapolis service departments and Alex Clothier is a Major reason why and I am going to jump right into why he adds to the service departments of all Annapolis service departments and Alex Clothier is a Major reason why and I am going to jump right into why he adds to the service departments stellar reputation: 1. He scheduled my 60,000 mile car service for my 2020 Mercedes GLB and he let me know that there were 2 recall services that had to be done with the front axle and the transmission. I was not aware of those recalls and I appreciated that! 2. He set me up with a loaner with a brand new similar same color (white) 2022 Mercedes GLB with only 911 miles on it with XM radio. 3. The morning of my appointment I showed up after work coming from Dulles International Airport, VA. exhausted and everything was ready to go. I was there only 10 minutes after opening. 4. After all the fixes was done after 4 days, Alex gave me a text, he had my car washed, I picked it up, and I was gone! Alex is very efficient, and he respects the customer's valuable time! 5. Lastly, Alex recommended that I get two new tires and he gave an estimate for my front-end repair. Thank you once again Alex! Merry Christmas! More

Took my car in for servicing and got the best service ever. Chuck Leyman is always professional, more importantly, you can count on him being honest about what is needed and the cost. I will always take ever. Chuck Leyman is always professional, more importantly, you can count on him being honest about what is needed and the cost. I will always take my car here for servicing. More

The service team and my person of contact was absolutely amazing! Got me in and out and was very communicative and everyone was so personable! amazing! Got me in and out and was very communicative and everyone was so personable! More

I am very happy to have Alex Clothier as my Mercedes contact. He is a pleasure to deal with. He is professional, knowledgeable and he has far exceeded my expectations in effort and understanding as well contact. He is a pleasure to deal with. He is professional, knowledgeable and he has far exceeded my expectations in effort and understanding as well as getting any issue I have successfully resolved with expedience. He answers all of my questions and explains all aspects of any work that is done. I very much appreciate Alex and look forward to having him as my service rep for a long time! Thanks so much Alex!! More