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Mercedes-Benz of Annapolis - Service Center

Annapolis, MD

4.9
1,381 Reviews

1,381 Reviews of Mercedes-Benz of Annapolis - Service Center

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November 02, 2021

Alex is one of the best professionals I’ve ever met. He takes the time to get to know our needs, which is expected… but what is above and beyond is, (just to name a few examples in one visit),1) he got us More

by misswhispers01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim was so helpful, checking on me to make sure I was taken care of when I got inside.
Nov 03, 2021 -

Mercedes-Benz of Annapolis responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 01, 2021

i have brought my car twice for service and have enjoyed the service performed both times and also amazing customer service More

by jnewnam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Mercedes-Benz of Annapolis responded

Hi, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

Nov 02, 2021 -

Mercedes-Benz of Annapolis responded

Hi, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

November 01, 2021

These folks are great. Top notch service. Deliver what the promise with no surprise. Chuck has been my service representative for over five years. He is the epitome of professionalism and courtesy in addi More

by sgs2937
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Mercedes-Benz of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

November 01, 2021

I am thoroughly impressed with the level of service Mr. Terrance Johnson provided. His professionalism and customer service was 5 stars. Thank you Mr. Johnson for answering all of my questions with ease. More

by jdjones20
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allen Belcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mia Castle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrance Johnson
Nov 02, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to Terrance here at Mercedes-Benz of Annapolis! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Annapolis

October 31, 2021

Pete always gives me great car advice! Thank you so much! Will come back soon More

by Hnburdette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Mercedes-Benz of Annapolis responded

Hello, thank you so much for your feedback! Our team member Pete will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care and have a great day!

October 28, 2021

My service was finished in the same timely manner as promised by Peter. He was very knowledgeable and courteous. He answered all my questions without making me seem silly. Thank you, I will be back More

by Tracy B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Mercedes-Benz of Annapolis responded

Hi Tracy, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 28, 2021

No other Service Center compares to Mercedes of Annapolis, because Mercedes of Annapolis has Chuck! More

by Scotty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 27, 2021

Great Customer Service! Definitely will stay in the benz family for this kind of service! More

by Jmil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Mercedes-Benz of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

Oct 28, 2021 -

Mercedes-Benz of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know! Take care!

October 27, 2021

Chuck has been my exclusive advisor by my choice for several years. He is always very courteous and professional. The service is always excellent and problem free. Chuck also is very knowledgeable and p More

by Henry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oct 28, 2021 -

Mercedes-Benz of Annapolis responded

Hi Henry, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. Thank you so much again for your feedback! We hope you have a great day!

October 27, 2021

Chuck Leyman gives our cars first class care every time we bring one in for service. He always takes great care of us and our family trusts him completely! More

by Stacy L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Mercedes-Benz of Annapolis responded

Hi Stacy, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Oct 28, 2021 -

Mercedes-Benz of Annapolis responded

Hi Stacy, thank you for your kind review; we are happy to pass along your comments to Chuck here at Mercedes-Benz of Annapolis - Service Center! Feel free to reach out to us if you need anything. Have a wonderful day.

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