Mercedes-Benz of Annapolis - Service Center

The whole process of creating a service appointment was very easy and efficient. Whenever I arrived it was explained that there would be a charge for diagnosing the technical issue. I could understand the very easy and efficient. Whenever I arrived it was explained that there would be a charge for diagnosing the technical issue. I could understand the need as it took at least a full day to assess the problem. The fee seems to be absorbed into the repair. They inspected the car and provided estimates for the costs involved. This was done electronically but with the option to speak with the service adviser. You could accept or decline any of the jobs without any pressure one way or another as it was handled electronically. It took several days to repair but our advisor, Peter, kept me in the loop daily. The car was finished and cleaned and returned. Unfortunately, I discovered a new issue that seemed connected to the repair. Peter touched base with me to see if everything was ok and advised me to bring the car back so they could look into it. It turned out to be connected and Mercedes repaired it without any hesitancy or question. The car was repaired and returned and now everything is good! I appreciate the ease that the issue was handled and that there was no challenge when I raised it. Very professional attitude! More

He did everything he promised in a timely manner, was very courteous and was no time hard on my pockets. I plan on coming back to the dealership and dealing with Steve only to get more work done in a co very courteous and was no time hard on my pockets. I plan on coming back to the dealership and dealing with Steve only to get more work done in a couple more weeks. Marion Ennis, Jr. More

My service advisor, Ronan Wood, was friendly, knowledgeable, efficient and honest. He answered all my questions and gave outstanding service. I highly recommend him! I will return to him for my f knowledgeable, efficient and honest. He answered all my questions and gave outstanding service. I highly recommend him! I will return to him for my future vehicle needs. More

Chuck Leyman is the most professional, knowledgeable, and honest service advisor I have ever worked with in maintaining my car, and this 60 years driving honest service advisor I have ever worked with in maintaining my car, and this 60 years driving More

He has been very helpful and trustylook forward to working with him again in the future To keep my car in great shape thank you working with him again in the future To keep my car in great shape thank you More

Sean was amazing! He was very friendly. He provided excellent service. He was extremely knowledgeable and able to answer all questions I had for him! I would HIGHLY recommend him to anyone! excellent service. He was extremely knowledgeable and able to answer all questions I had for him! I would HIGHLY recommend him to anyone! More

Steve is a “master” at customer service! He greets you with a fabulous smile that makes you glad you have this guy working for you….and Mercedes should be glad he is too!! He gets the job done speedily a with a fabulous smile that makes you glad you have this guy working for you….and Mercedes should be glad he is too!! He gets the job done speedily and painlessly…. !!! He’s genuinely interested in making you a “happy customer”!! And every time I drive into Mercedes at Annapolis Steve makes me happy I’ve gone from Jaguar to Mercedes!! D’Ana Johnson More

I was greeted and treated like my business was really appreciated. Peter was very professional and made me feel welcome. Highly recommend Mercedes Benz of Annapolis appreciated. Peter was very professional and made me feel welcome. Highly recommend Mercedes Benz of Annapolis More

Excellent people skills. Excellent service. Friendly, technically knowledgeable, patient, thorough. Able to answer questions without explaining the laws of thermodynamics. advice/recommendations are give technically knowledgeable, patient, thorough. Able to answer questions without explaining the laws of thermodynamics. advice/recommendations are given with reason and logic. More

Annapolis Mercedes Service Center provides consistently reliable service. My go-to service rep, Chuck Leyman, is knowledgeable and is able to line out the right service every time. reliable service. My go-to service rep, Chuck Leyman, is knowledgeable and is able to line out the right service every time. More