Mercedes-Benz of Annapolis - Service Center

On my way to work this morning, the one thing I didn't need to happen actually happened. I ended up with a flat tire with air pressure going to zero in a matter of minutes. I have run-flats which helped m need to happen actually happened. I ended up with a flat tire with air pressure going to zero in a matter of minutes. I have run-flats which helped me to get the dealership before the situation got worse. I walked in and talked to receptionist Angela Hayes who could sense the frustration in my face and voice. She was amazing and very helpful, calling over to service first to see if they had my tire and then to see if they could fit me in as I was still trying to get to work. She made the needed calls and let me know I was in the wrong place but assured my safety with my tires and even advised me to pull around back to get air put in just in case. I forget the young man's name back there but he also said even without air I could get to the service center. Ms. Hayes was so gracious in her assistance and went above and beyond the usual customer service. After arriving at the service center and asking to speak with Alex Clothier, he let me know I was at the right place and was waiting for me. He also could see I was frustrated and did all he could do to make things better - WHICH HE DID! He fit me into a tight schedule and ensured my car would be taken care of. I had anticipated picking it up tomorrow because the tire had to be ordered. However, I received notice that my car was already for pickup and I could come back and get it. Alex was in constant communication with updates and was beyond helpful. His stellar customer service along with Angela Hayes represents that brand that is Mercedes! A-class service for all the Class cars. LOL I appreciate their help and would come back to Annapolis anytime after this experience which made my almost bad day way better! Thank you and I appreciate you all! Patrick O. More

I brought in my Mercedes for service and felt very confident and comfortable with the information Chuck Leyman provided. He was honest and trustworthy. I will most definitely bring my vehicle back for confident and comfortable with the information Chuck Leyman provided. He was honest and trustworthy. I will most definitely bring my vehicle back for any additional service needed. More

Everyone at this dealership was very friendly especially Ronan went out of his was to prioritize repairs needed to fit my budget on my older S-class Ronan went out of his was to prioritize repairs needed to fit my budget on my older S-class More

Ronan’s the man! Super stoked to have met him and worked with him! This dealership is extremely welcoming. An overall wonderful experience. Could not be more pleased with him! This dealership is extremely welcoming. An overall wonderful experience. Could not be more pleased More

Steve is very professional and very helpful. I always see Steve when I go in for service and recommend anyone going in for service request to work with Steve Steve when I go in for service and recommend anyone going in for service request to work with Steve More

Steve was very professional and made me feel comfortable. Got me a rental car quickly and had a great experience. He’s a keeper and I’d call and ask to work with Steve in the future. Got me a rental car quickly and had a great experience. He’s a keeper and I’d call and ask to work with Steve in the future. More

Conducted excellent professionalism, very friendly and open about their work on the car, answered all of my questions I had, and proved to me they are the best option in town to repair your Mercedes-Benz. open about their work on the car, answered all of my questions I had, and proved to me they are the best option in town to repair your Mercedes-Benz. More

Wow Chuck looks great!! Aside from always being responsive to my cars service needs over the last 7 years, he is inspiring me and his other clients (no doubt) with his new look. He’s a young man bu responsive to my cars service needs over the last 7 years, he is inspiring me and his other clients (no doubt) with his new look. He’s a young man but he looks like a teenager. I wanna be like Chuck! 5 stars! More

Just would like to acknowledge Chuck Leyman. He is a pleasure to work with. I bought my Mercedes at a different dealership and there was no doubt in my mind that I want my Mercedes serviced in Annapolis pleasure to work with. I bought my Mercedes at a different dealership and there was no doubt in my mind that I want my Mercedes serviced in Annapolis because of Chuck More

Alex Clothier makes me feel as though I'm the most important customer in the world. I always feel confident when I hand over my keys that my car and I both will be well cared for! important customer in the world. I always feel confident when I hand over my keys that my car and I both will be well cared for! More