Mercedes-Benz of Annapolis - Service Center

Alex was efficient and when he knew I lived more than an hour away and would have to go back and forth two extra hours, he gave me a loaner, told me to go get coffee or around town and would have the servic hour away and would have to go back and forth two extra hours, he gave me a loaner, told me to go get coffee or around town and would have the service done ASAP. An hour later he called and I was on my way back home an hour and half after I arrived to the service center!! More

Alex is a great service advisor who works hard to meet the needs of his customers. I am always happy and pleased with the service that he provides each and every visit. Because of his amazing service, I w the needs of his customers. I am always happy and pleased with the service that he provides each and every visit. Because of his amazing service, I will always stay with Mercedes Benz. More

Never an issue bringing my car in especially dealing with Alex. I’m in and out fast every time.Never had an issue. Alex is an asset to any team or workplace. Alex. I’m in and out fast every time.Never had an issue. Alex is an asset to any team or workplace. More

This is our first review for our Service Experiences at Mercedes-Benz of Annapolis. Our family has relied upon Sean Engelhard for his careful attention to the performance and service of our many Merced Mercedes-Benz of Annapolis. Our family has relied upon Sean Engelhard for his careful attention to the performance and service of our many Mercedes over many years. He listens intently to our descriptions of "strange" ailments, thoughtfully analyzes possible causes based on his own deep experience, finds the right tech to continue the diagnosis and fix the issue, then follows up with us in his own clear way, with a smile. Hard to find anyone else that thorough, anywhere. His management, Rodd Bowman and 'Mac' McConnell, are always there to pitch in, too, when he needs help with getting management or tech support attention at MBUSA or in Stuttgart. And, they've been called on several times for us. So, we see your Service Team as a smoothly running machine that always delivers. More

From my first visit to the Mercedes-Benz of Annapolis Service Center years ago, Alex has taken exceptional care of me and my family. The entire staff is friendly, professional, accommodating, and compete Service Center years ago, Alex has taken exceptional care of me and my family. The entire staff is friendly, professional, accommodating, and competent. With Covid and scheduling issues abound, Alex still made it happen before I left for a business trip. While I love my vehicle, the fantastic service is another reason I will continue to own Mercedes-Benz and continue to use Alex at MB of Annapolis. Exceptional. More

Alex is a top notch Service Advisor! He works around my crazy busy schedule and caterers to my needs! Alex makes me feel like the most important customer they have. crazy busy schedule and caterers to my needs! Alex makes me feel like the most important customer they have. More

Steve was personable and understood my issue. His review upon pickup and follow up comments much appreciated. He even followed up a few days later to make sure all is well. It’s good to know the service d upon pickup and follow up comments much appreciated. He even followed up a few days later to make sure all is well. It’s good to know the service department add so much value to the experience. Regards, Pat L. More

Steve is friendly and makes bringing my car in for service very easy. I live an hour away and he is always willing to work with me. service very easy. I live an hour away and he is always willing to work with me. More

Steve and the team worked miracles and were able to find what my car needed, fix it quickly, set me up with an awesome loaner, and washed the car before I picked it up. All in all I would say this was an aw what my car needed, fix it quickly, set me up with an awesome loaner, and washed the car before I picked it up. All in all I would say this was an awesome experience with this location and team. I would definitely suggest taking your car to these guys. Stellar customer service, and Steve was really easy to work with, very attentive and empathetic towards my situation. When I return to Mercedes Benz of Annapolis to buy a new car, I will be reaching out to Steve in the Service Department, that’s how great of a job they did! More

Steve was awesome and a pleasure to work with. He was very informative and let me know the issue was at hand for my vehicle. I would recommend him anytime for all your service advisor needs. I also worke very informative and let me know the issue was at hand for my vehicle. I would recommend him anytime for all your service advisor needs. I also worked with Rodd who help me resolve an issue as well. Great service all the way around. More