Mercedes-Benz of Annapolis - Service Center

We have patronized MB of Annapolis for over 8 years. We’ve had 3 different vehicles serviced there over the years and we are always completely satisfied. Our personal rep, Chuck Leyman, is always courte We’ve had 3 different vehicles serviced there over the years and we are always completely satisfied. Our personal rep, Chuck Leyman, is always courteous, professional, and knowledgeable. The Front desk staff are always pleasant and proficient. The service manager is competent and work is always completed in a prompt manner. We highly recommend this service center. Accolades to all the dedicated staff! We appreciate you! More

Simply the best! He is all about taking care of his customers and making sure they have the best service experience possible. Appreciate his attention to detail. Laura. customers and making sure they have the best service experience possible. Appreciate his attention to detail. Laura. More

Alex is the only service advisor I have worked with since having my vehicle for five years. Alex is very professional and always addressing questions about my vehicle’s service needs. having my vehicle for five years. Alex is very professional and always addressing questions about my vehicle’s service needs. More

Chuck Leyman is trustworthy, knowledgeable and accessible! I have not ever had such a good experience and relationship with a service advisor ever as Mr. Chuck Leyman! I love the fact that I can t accessible! I have not ever had such a good experience and relationship with a service advisor ever as Mr. Chuck Leyman! I love the fact that I can text my questions to Chuck and he usually responds quickly. I once had a problem with a jammed steering column and Chuck was able to help me resolve it over text message saving me a trip to the service dept! The wonderful service provided by Chuck is why I have stuck with the brand. More

Simply wow! Chuck Leyman and the tech team at MB of Annapolis are amazing. I ran into an issue over the weekend which was causing a malfunction in my suspension system where I could not be exceed 50MPH Annapolis are amazing. I ran into an issue over the weekend which was causing a malfunction in my suspension system where I could not be exceed 50MPH safely. This was very problematic since I had a long drive in a few days. Although the schedule was booked for 2 weeks - Chuck told me to come in. Since they were out of loaners, they paid for a rental and also fixed the problem in the same day! you can’t do better than that. Thanks again Chuck and team - you are the best! More

Alex is the greatest. He always greets me with a smile and remembers even the little details. He’s amazing! He is the greatest in the service dept. and remembers even the little details. He’s amazing! He is the greatest in the service dept. More

Steve, thanks for providing outstanding service from start to finish. As a first time customer, doing these times. It was safe, easy & complete with satisfaction. start to finish. As a first time customer, doing these times. It was safe, easy & complete with satisfaction. More

It was my first time at this dealership and from the very beginning, my initial phone call, the staff was extremely pleasant to work with. I received some very much needed service advice from my technician S beginning, my initial phone call, the staff was extremely pleasant to work with. I received some very much needed service advice from my technician Steve Nevitte, and applaud the overall service experience and most importantly, his honesty. Thank you More

My first service appt as a new Mercedes Benz customer was fantastic thanks to my service advisor Steve Nevitte. From dropping off my vehicle, going over the service to be done, getting me a loaner just like fantastic thanks to my service advisor Steve Nevitte. From dropping off my vehicle, going over the service to be done, getting me a loaner just like my vehicle and getting me on my way, Steve was friendly, efficient and great to work with. Driving a Mercedes I expect the best from the vehicle, the dealership and the service associated with it and Steve via his professionalism delivered that for me. More

Chuck would walk on water to help you. He has been there in a pinch and without warning to help me and my entire family with any auto need immediately. I'm not sure what he's drinking to always be so helpf in a pinch and without warning to help me and my entire family with any auto need immediately. I'm not sure what he's drinking to always be so helpful and positive but I'd like to order it by the case. Hands down one of the main reasons my wife and I continue to stay in Mercedes year after year. More