Mercedes-Benz of Annapolis - Service Center

Trustworthy and Professional I received excellent service and Alex is a professional and trustworthy adviser. He has a calming and caring demeanor that certainly helps when having I received excellent service and Alex is a professional and trustworthy adviser. He has a calming and caring demeanor that certainly helps when having service and a NO STRESS experience. Terrance is the first face I look for and he jumpstarts the trust with kind words and a big smile. More

Have had Mercedes for 10 yrs just moved to Annapolis and very pleased with service. Steve was great and reinforced my high regard for Mercedes? very pleased with service. Steve was great and reinforced my high regard for Mercedes? More

Professional, prompt, and prepared The service was excellent! Steve Nevitte was excellent. He walked me through all of the service, gave me options, and provided me with a loaner vehicl The service was excellent! Steve Nevitte was excellent. He walked me through all of the service, gave me options, and provided me with a loaner vehicle. I appreciated his attention to detail and to me. He kept me up to date on the progress of my service as well. I strongly recommend him as a service advisor. More

Friendly, prompt, great customer service. Explained every issue that my car had and what it would take to get it running perfectly again. Excellent service. issue that my car had and what it would take to get it running perfectly again. Excellent service. More

I received outstanding service from Steve. He has a trustworthy word and provided the best advice for my situation. Steve also has a great sense of professionalism and knows his customers. I look forwa trustworthy word and provided the best advice for my situation. Steve also has a great sense of professionalism and knows his customers. I look forward to working with him again in the future. More

Customer view - Service Department I always receive excellent customer service from Alex Clothier. He takes the time to answer my questions, ensures my vehicle is well taken care of, a I always receive excellent customer service from Alex Clothier. He takes the time to answer my questions, ensures my vehicle is well taken care of, and keeps me informed of the status of my vehicle. Alex is very professional and a pleasure to to work with. 3 stars for price--I purchased the car brand new in 2019 and I have replaced/purchased three of the four run flat tires within a 15 month period of purchasing the vehicle. The tires were the original factory tires with less than 18K miles. More

This dealership is exceptional from setting up appointments and services. You’re given a full diagnosis and the degree of urgency. Thank you thank you. appointments and services. You’re given a full diagnosis and the degree of urgency. Thank you thank you. More

Roadside Service Rocks! Terrence Johnson was out to my house within minutes of placing the call for help through the dealership. Terrence was kind, courteous, and worked quic Terrence Johnson was out to my house within minutes of placing the call for help through the dealership. Terrence was kind, courteous, and worked quickly and thoroughly! He was also very knowledgeable about my whole car situation. If you are lucky enough, maybe you'll have Terrence to help you with your car troubles as well! Thank you Terrence, you're wonderful!! More

Chuck Leyman Is The Man I recently got some service done that I could have taken elsewhere for less cost, however I wanted it done right and Chuck Leyman has never let me dow I recently got some service done that I could have taken elsewhere for less cost, however I wanted it done right and Chuck Leyman has never let me down. I‘ve decided to keep my ML350 long term based on the great service I’ve received from Chuck. I think that says enough about his impact to the Mercedes brand. More

Alex Clothier Alex is the best service manager with whom I have ever dealt. Over the past couple of years I have had occasion to have my ML-350 serviced there mult Alex is the best service manager with whom I have ever dealt. Over the past couple of years I have had occasion to have my ML-350 serviced there multiple times. Each time Alex has provided superb service, answered any questions I had, and ensured that the service was completed professionally and on time. I have come to trust him regarding any aspect of my car's performance. I even called him during a trip when something on the car was not acting right. He gave me great advice and made it possible for me to return home safely without having to get work done at a dealership of opportunity. I always ask for Alex when arranging for service for my car and will certainly continue to do so. With his assistance, I take good care of my car and it takes good care of me. More