Mercedes-Benz of Annapolis - Service Center

Roadside Service Terrence Johnson provided 5 Star Service. He responded in less than 10 minutes and changed my tire in less than 10 minutes. He had a great demeanor an Terrence Johnson provided 5 Star Service. He responded in less than 10 minutes and changed my tire in less than 10 minutes. He had a great demeanor and I was totally happy with his assistance. He provided excellent service. More

Service Chuck Leyman makes having my vehicle serviced an easy process. I appreciate the fact that he understands the true sense of customer service. This is d Chuck Leyman makes having my vehicle serviced an easy process. I appreciate the fact that he understands the true sense of customer service. This is definitely a dealership I would recommend to family and friends. Thanks for the great service Chuck! More

Excellent Customer Service I brought my car in for service on Thursday morning. Tommy Tate promptly accepted my car and sent me on my way in a loaner car. Tommy Tate communica I brought my car in for service on Thursday morning. Tommy Tate promptly accepted my car and sent me on my way in a loaner car. Tommy Tate communicated the results of the service and offered recommendations. When I returned to pickup my car, Mr. Tate was extremely helpful and I was on my way in no time. Great experience!!! More

Great service! Tommy Tate was wonderful. He made the service maintenance experience very easy and quick. I would highly recommend the service department of Mercedes Tommy Tate was wonderful. He made the service maintenance experience very easy and quick. I would highly recommend the service department of Mercedes Benz of Annapolis. More

Roadside Assistance The Roadside Assistance tech Mr Terrance Johnson was very knowlegeable and he knew right away that my car needed to be towed to the dealer The Roadside Assistance tech Mr Terrance Johnson was very knowlegeable and he knew right away that my car needed to be towed to the dealer More

Road Side Assistance and Emergency Tyre Replacement My vehicle was back on the road within 24hrs of my request for an emergency tyre replacement - including a tow to the service station. The service ce My vehicle was back on the road within 24hrs of my request for an emergency tyre replacement - including a tow to the service station. The service center rep (Tommy Tate) was in touch with me at 7.30 am and throughout the day to keep me updated on the progress of my vehicle repair. Big thanks to Tommy Tate. More

New key programming and service Always go above and beyond to get the job done . Excellent waiting area and friendly staff. Never a hassle to get a loaner car. Highly recommend! Always go above and beyond to get the job done . Excellent waiting area and friendly staff. Never a hassle to get a loaner car. Highly recommend! More

MERCEDES Benz of Annapolis is Outstanding This is the third different Mercedes Benz service department I have taken my vehicle to for service. I did not return to the first two dealerships bec This is the third different Mercedes Benz service department I have taken my vehicle to for service. I did not return to the first two dealerships because I was not happy with their service. At the Annapolis service department I was treated like I was a long time member of their family. I found the center to be clean and efficiently run. Tommy Tate was my service agent and he was absolutely amazing. When I arrived for my scheduled appointment, he assisted me right away. He was friendly and very efficient. I was provided a loaner car without any delay. The service on my car was completed timely. I am really impressed with Mercedes Benz of Annapolis Service Department and will definitely return there for future service on my vehicle. Even though the other two service centers I have gone to are closer, it is worth the extra time it takes to get to Annapolis to receive quality service. I hope to get Tommy Tate for my agent when I return. More

EXCELLENT CUSTOMER SERVICE Alex Clothier is absolutely the best service manager I have ever had the pleasure of working with. I would like to clone him and have 10 Alex Clothie Alex Clothier is absolutely the best service manager I have ever had the pleasure of working with. I would like to clone him and have 10 Alex Clothiers. More

Great Customer Service My service advisor Alex Clothier is phenomenal! He works to provide me with awesome customer service. My truck is treated well and works amazing. T My service advisor Alex Clothier is phenomenal! He works to provide me with awesome customer service. My truck is treated well and works amazing. The dealership send out coupons which are helpful in defraying the cost. They do not try to gouge you with high repair prices. There was a recall and Alex noticed this and had it repaired. Thank you More