Mercedes-Benz of Annapolis - Service Center

Great customer service! Alex is the best Mercedes is like a 2nd family. They take awesome care of me! I just purchased another vehicle and Mercedes totally supported me when I had a recent fe Mercedes is like a 2nd family. They take awesome care of me! I just purchased another vehicle and Mercedes totally supported me when I had a recent fender bender. More

Excellent service! Ask for Tommy Tate as a service adviser! He is great. Very honest and patient. Explained all my alternatives. Service center is clean and easy to acc Ask for Tommy Tate as a service adviser! He is great. Very honest and patient. Explained all my alternatives. Service center is clean and easy to access. More

“Professional” The attendants politely approached me as I entered the facility to ascertain the purpose of my visit. I explained and went in to speak with Chuck. H The attendants politely approached me as I entered the facility to ascertain the purpose of my visit. I explained and went in to speak with Chuck. He immediately checked out the problem and explained to me and the attendants the next steps. He, as well as the attendants, was very knowledgeable about what to do. Chuck is always pleasant and efficient and makes sure the customer is updated and is aware of the process and how long it may take. I recommend him to all my friends. More

Great customer service for a recall Sean, my customer service advisor not only kept me updated with respect to the length of time and status of my vehicle, he did this with every service Sean, my customer service advisor not only kept me updated with respect to the length of time and status of my vehicle, he did this with every service appointment during the time I was at the dealer service center on Forest Drive. Mercedes-Benz of Annapolis has a well oiled and trained service staff. One doesn't have to wonder why this dealership id so busy. Well Done!! More

EXCEPTIONAL , PROFESSIONAL, SERVICE Alex Clothier is a truly exceptional service adviser. He pursued a persistent problem to a complete and satisfactory solution. He earned a "BRAVO ZU Alex Clothier is a truly exceptional service adviser. He pursued a persistent problem to a complete and satisfactory solution. He earned a "BRAVO ZULU" (Navy jargon for "WELL DONE.") More

Exceptional level of service! Old saying "I'd walk a mile for a Camel" translates into "I drive a thousand miles (from Florida) for service, OVERSEEN BY ALEX"! Yes, we coordinate o Old saying "I'd walk a mile for a Camel" translates into "I drive a thousand miles (from Florida) for service, OVERSEEN BY ALEX"! Yes, we coordinate our service intervals with return trips to Annapolis, grandchildren living in Annapolis notwithstanding. If there were a way to rate Alex Clothier (Service Advisor), Mike Herron (Sales Manager) and Casey Duffy (Sales) higher than the option limit of Five Stars, we would. This Mercedes Dealership has a level of Customer Service unmatched by any other dealer we have ever interfaced with over 50+ years of buying and servicing automobiles. No one could receive better service from a dealer, even if owning a Rolls Royce, Bentley or Maserati (God forbid)! More

Best service I will only take my vehicle to this location. Especially go see Alex. Alex is a no xx guy and is efficient at his job. Alex is straight forward and ha I will only take my vehicle to this location. Especially go see Alex. Alex is a no xx guy and is efficient at his job. Alex is straight forward and has always had my vehicle serviced fast and out driving and looking brand new. More

Service Thank you Alex for renewing my faith in the service industry . You addressed all my concerns and went beyond the expected to help me. It was a pleasur Thank you Alex for renewing my faith in the service industry . You addressed all my concerns and went beyond the expected to help me. It was a pleasure to work with the best. More

Excellent Service!! I am always impressed with the level of service I receive from Alex and appreciate the fact that he exceeds all expectations. I actually look forward I am always impressed with the level of service I receive from Alex and appreciate the fact that he exceeds all expectations. I actually look forward to taking my car here to be cared for. More

Awesome Myself and my wife only deal with the service representative named brady. He is always very understanding and very helpful he has been amazing with al Myself and my wife only deal with the service representative named brady. He is always very understanding and very helpful he has been amazing with all of our service needs with Our Mercedes. More