Mercedes-Benz of Annapolis - Service Center

Great service experience Tommy Tate took great care of me. He made me feel at home while I waited for my repair. He was very patient and polite . Tommy Tate took great care of me. He made me feel at home while I waited for my repair. He was very patient and polite . More

Too many hours Took my car to service as I bought an extended warranty, not a Mercedes warranty. I thought I should take it there because engine light was on and had Took my car to service as I bought an extended warranty, not a Mercedes warranty. I thought I should take it there because engine light was on and had the code for transmission module. I cleared the code with my OBDII scanner. They told me they couldn't see any codes so they said there was nothing they could do. I gave them the code but they still said they couldn't do anything. I asked what would they check if they scanned that code. He tells me we don't use a OBDII scanner we use a Mercedes scanner and there would be an additional code in there. So I let that go and knew if there was a problem the light would come back on. My thermostat housing was leaking also which they said the could fix. Warranty book time was .6 hours diagnostics on thermostat and 2.6 repair time. They wanted an hour and half Diagnostics 3.6 hours repair time. The warranty company said if they could show a publication on the book time from Mercedes or another labor rate book in the industry they would pay for it. So when I explained this to the service adviser and ask if they have a publication he could provide them he said he didn't think they had one. All he had to do was show me. Little did he know i used to be a mechanic in a dealership many years ago and I know there is a book time they publish because that's how the pay the mechanics. I tried to talk with him and explain there were too many hours he then insults my intelligence by telling me he could take $50 dollars off. Over $900 for a thermostat housing you can see right in front of the engine. Warranty company had no problem with the parts cost of $289.00. He then proceeds to give me a free vehicle maintenance inspection on additional service items to the tune of $5000.00. Showing items failing inspection and says but you might have had some of these done already I don't know. How do they tell if it fails? What if I had those things done. I am all for making your money but don't play the customer. They wonder why people don't want to visit the dealer. Isn't funny that every experience on this site is Outstanding!! No one bad review. More

Amazing service The service team, Chuck, Keith, and Kevin took care of my tire noise issue, and kept the car over a longer period to get it addressed. They are the pl The service team, Chuck, Keith, and Kevin took care of my tire noise issue, and kept the car over a longer period to get it addressed. They are the place to take your Benz to, new or used, as they pay attention to every detail. My salesman Jeff Sunstrom and the general manager also followed up with the service department to see what could be done, as it was a brand new car. Great service, beats every visit i made to bmw service departments, coming from 4 bmws. More

Alex makes the visit painless. Each time I visit Alex is helpful which is to be expected but he’s friendly and personable which is a bonus. Always greets me and is cheerful, a nice Each time I visit Alex is helpful which is to be expected but he’s friendly and personable which is a bonus. Always greets me and is cheerful, a nice perk for me! I’ve dealt with other service providers in this shop and others with other cars and they are NOT all like that so he’s a gem! If you have an opportunity to bring your car in for service he’ll make sure that you’re handled efficiently and with kindness. Thanks Alex! More

Great service! Always have a great visit with Alex. Always friendly, courteous and professional, He taken care of our needs every time we go there, Never a problem Always have a great visit with Alex. Always friendly, courteous and professional, He taken care of our needs every time we go there, Never a problem getting a loaner. Alex has been great, need more like him. More

Stop by for Windshield Wipers Alex Clothier is my service provider, that's exactly how he makes me feel.... my service provider. I get great individual service and I have referred Alex Clothier is my service provider, that's exactly how he makes me feel.... my service provider. I get great individual service and I have referred Alex to my friends on a number of occasions. I get the absolute best service from Alex. Recently on a whim I was looking at another car to purchase, my thought was it does not come with Alex and the folks at MB of Annapolis.... that is how much confidence I have in Alex and the service I get at MB of Annapolis. More

Great Job Alex always did a great job. He will greet me and my wife at the service center with a great smile. He will also have our paperwork ready for us. Alex always did a great job. He will greet me and my wife at the service center with a great smile. He will also have our paperwork ready for us. More

Great service Alex is one of the best service reps at Mercedes Benz of Annapolis. Always has a positive attitude and returns your call in a timely matter. Alex is one of the best service reps at Mercedes Benz of Annapolis. Always has a positive attitude and returns your call in a timely matter. More

Service Alex is amazing! He ALWAYS provides great customer service. He is so personable; he always remember me and greets me a welcoming smile. I love him dea Alex is amazing! He ALWAYS provides great customer service. He is so personable; he always remember me and greets me a welcoming smile. I love him dearly! More

Run flat replacements Go see Alex clothier. Been here multiple times and Alex is a no hassle no xx guy. Fast,efficient , and makes customer first priority. Alex will never Go see Alex clothier. Been here multiple times and Alex is a no hassle no xx guy. Fast,efficient , and makes customer first priority. Alex will never give you the run around and is straight forward. He makes it comfortable for you to want to return with no worries. More