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Mercedes-Benz of Arcadia

Arcadia, CA

4.8
1,117 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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101 N Santa Anita Ave

Arcadia, CA

91006

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Showing 1,117 reviews

March 13, 2019

PG NAN Best sales and customer service, fast and convenient Today i went to the dealership to look for a new car, PG recommended something that fits my desire, i have two kids and want to drive sport car but al More

by MJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
P.J. Nan, P.J. Nan
March 13, 2019

Stellar Customer Service Thank you Kat for assisting my Husband and I with the purchase of our 2014 E350 Sport with all the packages we wanted. We drove all the way from Long More

by Cargirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willy Chia, Joanna Rodriquez
March 05, 2019

Great experience and service Ming made our car shopping pleasant. I did not feel pressured. Ming listened to our concerns and needs and was direct in addressing them. We got More

by Delgad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Xiao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ming zhang, Andy Tan
March 01, 2019

Exceptional experience with Katrin! I had an amazing personalized experience at this dealership which I never had at any other dealerships in the past. Katrin welcomed us warmly from the More

by Ashkanm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2019

Great experience & service! Very pleased with my first MB purchase through Andrei and Andy - they made sure everything was thoroughly explained, and I was out the door with my dr More

by gc123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrei Kokhno, Andy Tan
February 25, 2019

Service B I appreciate the the service I received I will look forward to continuing my service with this establishment. All employees were friendly and extremel More

by GCobi13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ophelia Wang-Le Blanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2019

Excellent customer service The customer service was excellent, Yohan Chen represented MB with the up most diligence to address and carryout the service and integrity of MB to ho More

by lidia003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yohan Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2019 -

Mercedes-Benz of Arcadia responded

Thanks for this wonderful review and kind words about our staff! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you again soon! Have a great day! - Huy Nguyen, Sales Manager

February 21, 2019

Unprecedented We discovered an unprecedented and extensive problem with my new 4x4 Sprinter. It took time and a developing plan to understand and fix. The work wa More

by Michaelr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Marsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yohan Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Edwards
Feb 28, 2019 -

Mercedes-Benz of Arcadia responded

Wow, we're glad you had such a wonderful experience with us! We know that there are some unpredictable things that can happen with vehicles but we're proud we were able to find, fix and repair your vehicle with minimal complications. Thank you so much for taking the time to share your experience with us. We sincerely value your business and look forward to your next visit!- Huy Nguyen, Sales Manager

February 21, 2019

Great Service Perry at Rusnak was really friendly and helpful in taking care of my car in service. He kept me posted on the progress, and detailed/explained addi More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2019 -

Mercedes-Benz of Arcadia responded

Hello, we're happy to hear you had such a positive experience with our team! It is great to hear a member of our staff made this such a great visit for you! We sincerely value your business and look forward to your next visit!- Huy Nguyen, Sales Manager

February 19, 2019

The best service Rep and salesman Service Rep is helpful. She took care of my car without me being worry of anything. She knows exactly what customer wants, very experience and profess More

by CFung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacy Yee
Feb 28, 2019 -

Mercedes-Benz of Arcadia responded

Hello there! Thanks for highlighting some of our staff who helped make this such a great experience! We are happy to pass along your comments to the team here at Mercedes Benz of Arcadia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!- Huy Nguyen, Sales Manager

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