Mercedes-Benz of Arcadia - Service Center

This is the best dealer I have been dealing with. Mr. Yohan provides wonderful service and is very professional. He is detail-orientated and with great manners. He proceeds timely service and alwa Mr. Yohan provides wonderful service and is very professional. He is detail-orientated and with great manners. He proceeds timely service and always update me promptly. I extend my service because of Mr. Yohan and the great coffee, cleanliness environment and courtesy at Mercedes. More

This Rusnak Dealership also called Arcadia Mercedes Dealership gives me one of the worst experience on car maintenance. I was planning to drop off my Mercedes 2019 SLC300, and they need until next da Dealership gives me one of the worst experience on car maintenance. I was planning to drop off my Mercedes 2019 SLC300, and they need until next day to complete the service, but Arcadia Mercedes refuses to provides a car for me while they are serving my car until the next day or 2. What kind of dealership is this, I had Kia, not a luxury brand provides a loaner car for me, and this Arcadia Cgeap Dealer would NOT provides a loaner car??? I will buy my new Mercedes 580 NOT at Arcadia, I will buy it at West Covina Mercedes, as they always provide a loaner car for me! RUSNAK IS A BAD CAR DEALERSHIP, I WOULD NEVER BUY FROM THEM IN ANY OF THEIR CAR DEALERSHIPS! CHEAP!!! More

Thumbs up for Mr. Yohan Chen, very impressive for his service initiative, help me with the 80k miles Service B maintenance and escort me to the Finance Department for further inquiries. He really is a Me service initiative, help me with the 80k miles Service B maintenance and escort me to the Finance Department for further inquiries. He really is a Mercedes-Benz standard Service Advisor. More

Ophelia wang has always been in top of her stuff! She keeps me updated about the service and how everything is going. Whenever I have a situation or need advice etc she is a text away and for that I am g keeps me updated about the service and how everything is going. Whenever I have a situation or need advice etc she is a text away and for that I am grateful to have her as my service advisor. She’s the main reason why I get my car serviced at Mercedes Benz of Arcadia More

They tried to be helpful but ended up not resolving the issue that i had with my benz and never got back to me. I would not recommend this dealership to get your new car and get bad service issue that i had with my benz and never got back to me. I would not recommend this dealership to get your new car and get bad service More

Technician arrived on time, work was does quickly and with no mess afterwards. Technician came to my home, quite surprised but very convenient. Thank you. with no mess afterwards. Technician came to my home, quite surprised but very convenient. Thank you. More

Overall great customer service. Professional and knowledgeable staff. However I am surprised as an established dealership that prides itself on service it missed that mark on being proactive and thi knowledgeable staff. However I am surprised as an established dealership that prides itself on service it missed that mark on being proactive and this COVID-19 situation when it comes to disinfecting loaners. I had to disinfect the loaner I was given recently because there was no established protocol for this process. The car was clean and washed but no notice inside the car stating it was disinfectant. Mike Tone is great and in no way is this a reflection on his service. The loaner disinfectant process should be already added process when releasing loaners given the current COVID-19 situation. Customers would greatly appreciate that extra safety step you would take for the safety of your customers. More

Very friendly, went above and beyond, updated my usa maps free, washed my rude and took very good care of me and worked fast. Very cool maps free, washed my rude and took very good care of me and worked fast. Very cool More

Everyone is very kind and the Service is always excellent..Your sales manager Mike Marsh is awesome!!! and truly an example to be followed..GREAT SERVICE excellent..Your sales manager Mike Marsh is awesome!!! and truly an example to be followed..GREAT SERVICE More

Great service and a beautiful dealership! This place really cares about customer satisfaction!! My MBZ is always serviced professionally and the whole process is a breeze. really cares about customer satisfaction!! My MBZ is always serviced professionally and the whole process is a breeze. More