Mercedes Benz of Bonita Springs - Service Center

In Michigan for the summer car went into limp mode as was hauled into Kalamazoo on July 31. Local dealer said something wrong with brake system. Needed part on back order and may take up to 6 weeks to comp hauled into Kalamazoo on July 31. Local dealer said something wrong with brake system. Needed part on back order and may take up to 6 weeks to complete. No loaners available and corporate said they couldn’t help with rental. I called Frank and explained the situation (even though he was in Florida and I was in Michigan). Frank took over and he contacted the Michigan dealer and MB Corporate trying to expedite repair and arrange for a rental. His efforts were made on August 3rd and August 4th(today). Dealer recently called had located the part and the car was ready for pick up! Whatever Frank did got the job done!!! You never see that highest level of customer care in this day and age! Great job Frank! More

2nd breakdown with my 2022 C300 Mercedes Benz for rough idling, no acceleration/hesitation. Car had to be towed on 7/24/2023 to dealer. No loaner Available??? Why buy an expense high end car if you can’t idling, no acceleration/hesitation. Car had to be towed on 7/24/2023 to dealer. No loaner Available??? Why buy an expense high end car if you can’t get a courtesy loaner, it’s a Mercedes Benz!!!! Called Enterprise 4 locations no vehicles avail, it’s now 7/26/2023 called my Service Advisor Shawn Day was told my car has not even been looked at yet. I have missed two days of work because I have no transportation. I called Enterprise again was able to rent a vehicle 114.00 a day out of my pocket and I had to Uber there to pick it up. So it’s costing me$$$. My car is a lease with 7500 miles on it, I purchased first class lease protection for 1075.00 at time of lease. For what??? Zero Customer Service, This is my 4th Mercedes in 25 yrs, Mercedes has gone down hill with Service. Never had I not been offered a loaner with Mercedes Service in the past. Lexus gives free loaners. 🤔 More

Frank DeLuca excellent at not only knowing his MB products but also knows how to get his customers the “small” but major items car nuts need to keep their vehicles immaculate. ( touch up Paint, etc) products but also knows how to get his customers the “small” but major items car nuts need to keep their vehicles immaculate. ( touch up Paint, etc) & he does so in hours, not days, not weeks, probably making $000 to help a loyal customer. That quality of service & follow up in todays business world died years ago. Frank STILL knows the value of being there when you need help even w/the smallest items important to car lover. More

Frank Deluca, is an excellent salesman who helped me when I came in for a service change. He was able to get me in very quickly and helped me with any issues that I was not even aware of. Frank is highly int I came in for a service change. He was able to get me in very quickly and helped me with any issues that I was not even aware of. Frank is highly intelligent and amazing with Mercedes. It was a pleasure working with him and I would recommend if someone is in need of a new car or service to ask for Frank Deluca as he is the best. More

Great Service— it was a very pleasant experience when we bought our vehicle and they did a great job on our service appointment bought our vehicle and they did a great job on our service appointment More

Frank Deluca is the consummate full-service Automotive Professional, and the proof is in the pudding. With Frank, it started as an exceptional buying experience and continues with excellent service after Professional, and the proof is in the pudding. With Frank, it started as an exceptional buying experience and continues with excellent service after the sale. Frank's involvement and attention to detail are on deck every time I visit the dealership for routine maintenance or an occasional repair. Thank you, Frank, for the ongoing attention to detail and total commitment to first-class customer service! More

Wow Frank is an awesome salesperson has helped me in multiple occasions when making a new vehicle purchase outstanding Thanks again !!! multiple occasions when making a new vehicle purchase outstanding Thanks again !!! More

Bonita Springs Mercedes Benz offers great service by Frank Deluca. My service advisor Torrey is awesome as well. Torrey took my car in for service one day in advance notice. Had it back to me in a very Frank Deluca. My service advisor Torrey is awesome as well. Torrey took my car in for service one day in advance notice. Had it back to me in a very short time. My car was much cleaner then when I drove up to the service area. First class service by Torrey and Frank Deluca. Thank you so much. More

Went in to talk to the service department and Frank Deluca introduced himself to me and was happy to show me to the service department and help me with the information that I needed with the assistance Deluca introduced himself to me and was happy to show me to the service department and help me with the information that I needed with the assistance of Liz Cory. These two employees were so attentive to my needs and friendly. I want to thank them both for a job well done. It was a pleasure being a customer there. More

Frank Deluca has topped my expectations once again 🙌. I purchased a new GT53 a few months ago and while driving the other day I noticed a big screw lodged in my tire . I called Frank immediately and he t I purchased a new GT53 a few months ago and while driving the other day I noticed a big screw lodged in my tire . I called Frank immediately and he told me to come by and he would have it fixed or replaced the very same day. I was more than pleased with this response. Unfortunately I was not able to make it in so I called Frank and he sent a service manager to my office to pick up my car , replace my tire and return my car to my office the very same day. Thank you ☺️ More