Mercedes-Benz of Boston

Todd went out of his way to accommodate my tight schedule & made the process easy & made the process easy More

Every time I come in here I feel unwanted. I'm honestly going to stop coming here. Last winter, I was looking to lease a new Mercedes for my wife's birthday. The first time I went it, I had a sales rep tha going to stop coming here. Last winter, I was looking to lease a new Mercedes for my wife's birthday. The first time I went it, I had a sales rep that clearly didn't take me seriously as buyer. Mind you I have a excellent credit and more than enough finances to afford the vehicle I was looking for. But I felt (and this is my opinion) because of the way I was dressed and I because I didn't "look the part" the rep didn't take me seriously. The experience was so bad I eventually just walked out. A couple days later I was called back in by a manager and I was assigned a rep who did an excellent job during the sales process. So all's end that ends well right? WRONG The rep promised me during the selling process that when my wife's birthday arrived and I gave her the car, I could come by with my wife and he would clean the vehicle and give her a walk through. When I reached back out to the rep, he suddenly forgot about the promise and was too busy to do the walk through. He also said he'd clean the car. This man literally put down some paper mats and said it's all set. It ends here right? WRONG Last week I come in to have a repair done on my wife's car. The service center valet takes the car and tells me to have a seat, someone will be with me. I sat and waited for 30 mins and no one said anything to me. Meanwhile a white lady walks in and was services in like 5 mins. Meanwhile I had been sitting there for 30 mins with at least 6 reps walking back and forth past me. Finally out of frustration I got up to get some help and point out the fact that I'd been waiting for 30 mins when someone finally helped me. Long story long, every time I come in this place I feel like I'm not treated fairly or equally because I don't look the part. Not sure if it's because I'm black or I'm not a flashy dresser, but either way I don't like how Im treated when I come to this place. As a result I won't be returning. More

Patrick was incredible and so easy to work with. He was so on top of my service so on top of my service More

I needed to get car in and planned to stay while work done but had developed very uncomfortable injury. Patrick processed vehicle in quickly the arranged transport to my home. Work all completed by end o done but had developed very uncomfortable injury. Patrick processed vehicle in quickly the arranged transport to my home. Work all completed by end of day More

All of the personnel and service are first rate. For example, Jimmy in the service department and Rob Tinkham in sales are extremely capable and knowledgeable as well as being extremely nice people. example, Jimmy in the service department and Rob Tinkham in sales are extremely capable and knowledgeable as well as being extremely nice people. More

Great team and quick service very happy with everything they provided. Thank you guys ! Brian they provided. Thank you guys ! Brian More

They have always repaired my vehicle promptly and kept me advised of it's progress. The loaner car program has always been a benefit to me. advised of it's progress. The loaner car program has always been a benefit to me. More

I love my new car from Mercedes of Boston ! My I love my new car from Mercedes of Boston ! My salesman Chip McCarty was a pleasure to work with . He was so knowledgeable and honest dealing I love my new car from Mercedes of Boston ! My salesman Chip McCarty was a pleasure to work with . He was so knowledgeable and honest dealing . More

We received excellent service from Albert Berisha. He always welcomes us and listens carefully to our needs. Additionally, he keeps us up to date on our servicing. He is truly a fantastic asset to Merc always welcomes us and listens carefully to our needs. Additionally, he keeps us up to date on our servicing. He is truly a fantastic asset to Mercedes Benz of Boston!!! More

Jimmy is always so easy to work with so responsive! Great demeanor pleasant and professional. demeanor pleasant and professional. More