Mercedes-Benz of Boston - Service Center

Ask for Ryan! He’s attentive, communicative, transparent, trustworthy, HONEST and very helpful every single time I need service for my car (which has been a lot mo He’s attentive, communicative, transparent, trustworthy, HONEST and very helpful every single time I need service for my car (which has been a lot more than I would have liked in the past year) but because of him I won’t bring my car anywhere else even if that means I have to wait for availability. Schneider was also amazing and easy to work with in Ryan’s absence. The service manager Albert was so kind & accommodating for me in a tough situation - I used to sell Mercedes and also worked for Herb for a number of years (so my expectations are high) and this service team exemplifies what service for a Mercedes Benz should look and feel like. Down to the valet guys & the manager Adilson are honestly a pleasure to work with. The ladies at checkout. Everyone is delightful, they make what usually is a stressful visit feel like a breeze. Well done, I love my service team. More

5 stars. Jimmy M. in service was great, as was everyone else I talked to. Herb Chambers and Mercedes Benz of Boston understand service. Everyone was professio Jimmy M. in service was great, as was everyone else I talked to. Herb Chambers and Mercedes Benz of Boston understand service. Everyone was professional, courteous and easy to deal with. I brought my car in for annual service and it came back looking better and driving better. Thanks Team! More

Albert Berisha is an absolute star and gives the single best service of anywhere. He is very efficient, knowledgeable and kind, and there is no one better at his job. Albert is a tremendous asset to his best service of anywhere. He is very efficient, knowledgeable and kind, and there is no one better at his job. Albert is a tremendous asset to his dealership, and they are lucky to have him. More

The customer service at the Mercedes-Benz of Boston, located in Somerville, MA, is to be commended for their professionalism and timely service. I recently took my car there for it’s first service and i located in Somerville, MA, is to be commended for their professionalism and timely service. I recently took my car there for it’s first service and i was extremely pleased with everyone who helped me, I highly recommend this place to anyone who is interested in buying a car and services. More

Service is efficient, responsive, organized and clean. People are professional and care about the customer. People are professional and care about the customer. More

From scheduling to pickup this was an A++ experience. Staff was friendly, helpful, informative. I legitimately cannot think of anything negative. Staff was friendly, helpful, informative. I legitimately cannot think of anything negative. More

The service team at Mercedes-Benz of Boston was outstanding. They were prompt, courteous, and kept me informed throughout the entire process. My car was serviced quickly and returned in perfect con outstanding. They were prompt, courteous, and kept me informed throughout the entire process. My car was serviced quickly and returned in perfect condition. I truly appreciate their professionalism and attention to detail. I’ll definitely return for maintenance, More

I have relied upon Jimmy’s knowledge and advice for many years. He is amazing years. He is amazing More

Jimmy and this dealership got our car in to service and repair while we were traveling away from our home dealer. They took care of us where a dealership in Iowa would not take the time for us on a last mi repair while we were traveling away from our home dealer. They took care of us where a dealership in Iowa would not take the time for us on a last minute service need. More

Always great service and amazing staff very welcoming Mike Robinson always makes sure I’m taking care of as well as the loaner department and the floor staff soon as you drive in 👍 Mike Robinson always makes sure I’m taking care of as well as the loaner department and the floor staff soon as you drive in 👍 More