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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
860 Reviews

860 Reviews of Mercedes-Benz of Boston - Service Center

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November 23, 2022

Jimmy was fantastic! The dealership is top notch and have been client of Herb Chambers dealership for 30 years. More

by SUSAN A PARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

Mercedes-Benz of Boston responded

Susan, thank you so much for your continued support of the Herb Chambers family of dealerships! Jimmy & the team appreciate your kind feedback and look forward to your next visit with us here at Mercedes-Benz of Boston!

November 20, 2022

Shneider is so nice and friendly it is a pleasure to have him as a service advisor. I had an unexpected flat tire and he was great with communicating with me and getting my vehicle repaired and ready for pi More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
Nov 21, 2022 -

Mercedes-Benz of Boston responded

Thank you for sharing your experience working with Shneider at Mercedes-Benz of Boston! We appreciate your business and are happy our team was able to fix your vehicle in a pinch!

November 16, 2022

Very professional, courteous, honest. My experience was great & I'd highly recommend them. My service advisor Micheal R. is wondering! More

by AP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Mercedes-Benz of Boston responded

Thanks for giving us the opportunity to serve you! Michael & the team look forward to seeing you again next time here at Mercedes-Benz of Boston!

November 13, 2022

Jimmy is an exceptional service manager. The main reason I do all my car buying with Boston Mercedes is because of their high end customer service. More

by Georgeaezzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chadi Chakar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Mercedes-Benz of Boston responded

We're so glad Jimmy & the team continue to earn your support! Thanks for being a Mercedes-Benz of Boston customer. We appreciate your business and look forward to seeing you next time!

November 12, 2022

My service coordinator Michael Robinson was very helpful and guiding me to what I needed to do next. The most Important issue to him was my family safety. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Mercedes-Benz of Boston responded

Michael and the team are pleased to hear your visit to our service center went so well! Thank you for being a loyal Mercedes-Benz of Boston customer, Rob!

November 11, 2022

Had an issue with my MB Van that was disabling it. They saw it on short notice and repaired knowing that I was stuck without it while traveling. Big thanks to Mike Robinson in service and all the frie More

by M Stephenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Mercedes-Benz of Boston responded

Mike and the team are proud to be part of your automotive journey after all these years! We do miss seeing you at Mercedes-Benz of Boston but hope that you'll stop in every now and then when you need maintenance as you pass through town! Thank you for leaving us your five-star rating and recommendation!

November 05, 2022

Went in to service my GLE53 AMG with Patrick Titshaw. I had an excellent experience as Patrick made the entire process as transparent as possible. More

by Eris.dhroso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Mercedes-Benz of Boston responded

Patrick appreciates you trusting them with your beloved Mercedes-Benz GLE53 AMG! We look forward to providing five-star care to you again during your next visit to our service center! Thank you! - Mercedes-Benz of Boston

November 01, 2022

Called and was able to have my car serviced that same day(Saturday) and received a loaner More

by Maureen Banks
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy
Nov 02, 2022 -

Mercedes-Benz of Boston responded

Thank you for sharing your review! We're happy that we were able to cater to your needs during your recent appointment! -Mercedes-Benz of Boston

October 31, 2022

Service department was attentive and handled the problem with ease. The service rep Jimmy was a pleasure to deal with. More

by govmonty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana LoNano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Mercedes-Benz of Boston responded

Thank you for the great review! We're so glad Jimmy & the team were able to assist you and we hope we can be of service again in the future. Take care! - Mercedes-Benz of Boston

October 28, 2022

Schneider Limose gave me excellent advice and timely service. I would recommend him highly to other customers. More

by scottsteward
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
Oct 28, 2022 -

Mercedes-Benz of Boston responded

Thank you for sharing this wonderful feedback with us! We're happy to hear you had a great experience working with Schneider and we hope to see you again next time here at Mercedes-Benz of Boston!

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