Mercedes-Benz of Columbus

It’s impossible not to question the integrity of a It’s impossible not to question the integrity of a dealership when nothing is being offered to provide actual help. The only thing I’ve gotten in It’s impossible not to question the integrity of a dealership when nothing is being offered to provide actual help. The only thing I’ve gotten in return from the dealer is: “ hopefully the other dealer can figure out the issue. Might be the cpu.” I bought a 2019 G wagon with 1k miles. I have owned the car for 20 days without being able to enjoy it for a single day. Mercedes still have not been able to figure out the fix. Nothing works on command console and there is no sound system or off road options. so all the features don’t work. I now own one of the most expensive and luxurious Mercedes but it doesn’t have any working features or even a sound system. No one has reached out to me to offer to buy it back or pay me per diem on the time it took to get the car fixed. This car not only cost me a ton of money but now it’s costing me my precious time. I feel like I was sold a broken car and they left me to deal with the mystery issue they couldn’t solve. Maybe if I actually get help my mind would change but as it stands they are just waiting for the problem to disappear. This whole thing has been nothing but stressful. More

Everyone is always exceptionally helpful when we visit this dealership. It does not matter if you're making a purchase from a specific rep, everyone shows genuine appreciation that you've chosen to shop a this dealership. It does not matter if you're making a purchase from a specific rep, everyone shows genuine appreciation that you've chosen to shop at that location. Josh was our sales representative, and I must acknowledge how important it was to us to get the correct vehicle. Once again, Josh did not disappoint, he found exactly what we wanted and delivered ahead of schedule. The Zurich Shield Paint Protection applied to the vehicle will certainly protect the exterior paint. Tony did a great job. Extremely happy with our latest purchase. Thank you so much Josh. JOSH ROCKS!!!!! More

Everyone was very knowledgeable and kind during this car buying experience. I would definitely recommend Mercedes in Columbus. Josh was excellent and answered all of my questions. Great service! buying experience. I would definitely recommend Mercedes in Columbus. Josh was excellent and answered all of my questions. Great service! More

Its always a pleasure to visit the Mercedes Benz service center here in Columbus. They always provide great professional customer. Always exceptionally friendly. All of the service associates seem to work t center here in Columbus. They always provide great professional customer. Always exceptionally friendly. All of the service associates seem to work together as 1 team! I took my car in because my steering wheel would not adjust. With in two hours or less they fixed the issue at No charge to me! I"m very pleased and a happy customer. Exceptional Service! Mrs. Jack More

It was very fiendly and reasonable and bought at the price. If buy a Mercedes again next time, I will choose the columbus dealership. Thanks, price. If buy a Mercedes again next time, I will choose the columbus dealership. Thanks, More

This transaction was a primarily electronic transaction. I contacted Mr. Jenkins after seeing his social media posts and visiting the website, great experience. I stated my desires in the chosen vehicle and I contacted Mr. Jenkins after seeing his social media posts and visiting the website, great experience. I stated my desires in the chosen vehicle and the price point I was willing to agree upon. After several emails, text messages and phone calls we were able to come to terms. This was particular pleasing as I am a Florida resident and did not visit the dealership. Mr. Jenkins extended himself to ensure my vehicle was delivered the very next day. As the vehicle was a surprise for my wife, I was extra excited for the delivery. Great job on the parts of all involved in the transaction. The wife is happy and I too am happy. I will be seeing you again next year when it is time for my next trade. More

I ordered a car and it was delayed because of the virus. They kept me updated throughout the process. Great service and experience. It’s my second car I’ve purchased from them. They kept me updated throughout the process. Great service and experience. It’s my second car I’ve purchased from them. More

Malcolm flew to my door step for paper work and was very very flexible with my work schedule. He made it happen for me and my family and we are now proud 2020 g63 owners. Thank you Malcolm and keep up the g very flexible with my work schedule. He made it happen for me and my family and we are now proud 2020 g63 owners. Thank you Malcolm and keep up the good work we look forward to more business in the future with you. More

The dealership and the people I have dealt with are great, but the maintenance costs are way too high. This will cause me to not want another Mercedes. great, but the maintenance costs are way too high. This will cause me to not want another Mercedes. More

Cheerful and Efficient Follow up on a previous visit for and air conditioner issue was quick and efficient. Installed a new part and recharge the system. I’m always impresse Follow up on a previous visit for and air conditioner issue was quick and efficient. Installed a new part and recharge the system. I’m always impressed with the job the service department does. More