Mercedes-Benz of Columbus

The people are kind and thoughtful. They are timely. The physical plant was clean and neat. They are timely. The physical plant was clean and neat. More

Ms Pennington always greets me by name regardless of the amount of time that has passed between visits. She conducts herself in a professional manner and makes sure that repairs or servicing are done in a amount of time that has passed between visits. She conducts herself in a professional manner and makes sure that repairs or servicing are done in a timely manner. More

I appreciated the service provided by Ms. Pennington. Very professional and concerned about the customer understanding the entire process, related to servicing MB vehicle. Followed up on an e Pennington. Very professional and concerned about the customer understanding the entire process, related to servicing MB vehicle. Followed up on an explanation of needed services and when they are actually due. The Service Department did a good job with the service, to include the washing/cleaning of my vehicle. More

I test drove and had finacing ready . walked in and out with vehicle in about 15 minutes. Great service from salesman and finance manager ! Best experience i have ever had at a dealership. walked in and out with vehicle in about 15 minutes. Great service from salesman and finance manager ! Best experience i have ever had at a dealership. And I have bought many vehicles More

Excellent service. All of my needs are met and I am satisfied. Everything is taken care of. All of my needs are met and I am satisfied. Everything is taken care of. More

I recently had my vehicle serviced at Mercedes-Benz of Columbus and had an excellent experience. I especially appreciated being able to schedule service on a Saturday morning. I dropped off my vehicle, we Columbus and had an excellent experience. I especially appreciated being able to schedule service on a Saturday morning. I dropped off my vehicle, went to the gym for my workout, and returned to find everything completed and ready as promised. The entire team was professional, courteous, and efficient throughout the process. The service was completed thoroughly, and the communication was excellent. It’s refreshing to work with a dealership that values both customer convenience and quality service. I would highly recommend Mercedes-Benz of Columbus to anyone looking for a professional and customer-focused service experience. DonC More

Everything I said in my previous evaluation still stands from yesterday 06/05/26. Excellent work by all concerned. from yesterday 06/05/26. Excellent work by all concerned. More

One of the best car buying experiences has been with Tyler Poole. From beginning until the end of the deal I felt heard. My buying process was handled with 5 star customer service. Quickly and efficient Tyler Poole. From beginning until the end of the deal I felt heard. My buying process was handled with 5 star customer service. Quickly and efficiently Tyler and Zarome are definitely a team that delivers and not to mention the service department they also rocks! More

The Mercedes dealership is clean and tidy, but nothing extraordinary or impressive. It’s just plain, unremarkable. The other dealerships offer a vast selection of snacks, including coffee, popcorn, and wa extraordinary or impressive. It’s just plain, unremarkable. The other dealerships offer a vast selection of snacks, including coffee, popcorn, and water bottles. But at Mercedes there's only a single Keurig machine, tiny water bottles, but that’s about it. The service this time was not as good as before. More