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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
995 Reviews
Call Service Center (706) 256-6100

995 Reviews of Mercedes-Benz of Columbus - Service Center

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May 05, 2025

Rachelle and the GM accomplished the impossible by ensuring that my 2013 E350 Convertible was repaired thoroughly after a rough start and that I had a reliable source of transportation to and from emp More

by garlingtonhughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2025

Factory warranty repairs. Twice in for service and still not fixed. Next appointment available to look at it for a third time is a month out. The people there are great to wor More

by kenmccoskey
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Mercedes-Benz of Columbus responded

Hi Ken, thank you for sharing your experience with us. We're sorry to hear about the ongoing issues with your vehicle and the delay in scheduling your next appointment. We strive to provide excellent service and would like the opportunity to resolve this matter promptly. Please reach out to us so we can address your concerns and find a suitable solution. We appreciate your patience and understanding.

May 02, 2025

Haley was very patient and tried to find a solution to my extra key problem. I’ll be back soon! More

by dallasgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 29, 2025

Rachelle is a top tier advisor to work with. Prompt and is very helpful in explaining repairs that are needed. Can't thank the service team enough! More

by alec.w.manning0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team, especially Rachelle, was able to make your experience a great one. We appreciate you choosing us and look forward to the opportunity to help in the future!

April 25, 2025

They were applying a recall to vehicle. this was due in a professional and timely manner. There was no cost to me. More

by ashley48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're pleased to hear that your recall service was handled professionally and efficiently. We appreciate your trust in us and look forward to assisting you in the future!

April 24, 2025

Thanks for great service, Jason was quick to identify my tire issue and get it resolved. More

by EMHILLEY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

Mercedes-Benz of Columbus responded

Thanks for the five-star rating! We appreciate your business!

April 24, 2025

Very good customer service. Curtius and professional. Work completed on time and at the price quoted. More

by DBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that you received courteous and professional service, and that the work was completed on time and at the quoted price. We appreciate your business and look forward to serving you again in the future!

April 20, 2025

Thank you Haley for making it so easy to get our car fixed. We always get great service from Columbus Mercedes. More

by Sid Y.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us, Sid! We're glad to hear that Haley was able to make your experience a great one. We appreciate you choosing Columbus Mercedes and look forward to the opportunity to help in the future!

April 10, 2025

Always professional and polite when I come in for a service. They do a great job and I would recommend this dealership to everyone looking to buy a car. More

by DONNA40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kailey Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

April 08, 2025

Rachelle and the service team are rockstars! The service was seamless and completed in a timely manner. More

by NBJ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We hope to serve you again in the future!

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