Back

Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
1,005 Reviews

1,005 Reviews of Mercedes-Benz of Columbus - Service Center

Sort by
May 28, 2025

Outstanding service from drop off to pick up. We absolutely love Rachelle at Mercedes-Benz of Columbus Service Dept.!! More

by blackr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

The people are nice at this dealership. The service time could improve. I was there 3 hours or more for a single tire! More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earnest. He’s great.
May 27, 2025 -

Mercedes-Benz of Columbus responded

Hi Kim, thank you for bringing this to our attention. We're sorry that you were disappointed with your experience at our dealership, especially regarding the service time. Please contact us so we can address your concerns and work towards a solution.

May 23, 2025

I'm very pleased with the courteous service I received from the friendly and efficient staff. More

by Andy Wendt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evelyn Tolbert
May 23, 2025

Haley was so helpful in service . They recommended what needed to be done and made it happen that day . I highly recommend Columbus Mercedes ! More

by aujenng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley
May 27, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this wonderful review! We are thrilled to hear that Haley and our service team were able to assist you effectively and get everything done in a timely manner. We appreciate your recommendation and look forward to serving you again at Columbus Mercedes!

May 22, 2025

Dominque sold me the suv very patience and polite young man. He answered all my questions no matter how many times I asked the same thing. Lauren in service I think the two of them are working as a team, t More

by klkag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debi Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
M. Dominique Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Nick
May 22, 2025 -

Mercedes-Benz of Columbus responded

It sounds like you had a wonderful experience with both Dominque and Lauren. If you would like to leave a review or need assistance with anything else, please let us know how I can help!

May 16, 2025

Outstanding. Service from beginning to end! So grateful for such a warm, pleasant, matter expert in car care! Aim to please the customer! A Blessing to have your More

by dubose007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Mercedes-Benz of Columbus responded

Thank you for your outstanding review! We're delighted to hear that our team provided you with such a warm and professional experience from beginning to end. It's truly a blessing for us to be considered a dedicated part of your family. We aim to please and are grateful for your kind words. We look forward to continuing to serve you with care and dedication in the future!

May 16, 2025

Great service, as usual. Gave me a quick & accurate estimate, scheduled appointment, quick & easy check-in, comfortable waiting area with drinks & snacks, easy & check-out & More

by CaptainBobPhillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're thrilled to hear that you enjoyed the quick and accurate service, from the estimate to the check-out process. We're glad you found our waiting area comfortable and well-equipped. We appreciate your loyalty and look forward to serving you again in the future!

May 12, 2025

HALEY AND RACHELLE ARE GREAT TO WORK WITH. THE ONLY PROBLEM WAS I TOOK MY VEHICLE FOR TWO RECALLS ITEMS AND THE DEALERSHIP DID NOT HAVE THE PARTS FOR REPAIR ONE ITEM. I HAVE TO RESCHEDULE W More

by PAT45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Montgomery
May 14, 2025 -

Mercedes-Benz of Columbus responded

Thank you for your feedback. We're glad to hear that Haley and Rachelle provided great service. We apologize for the inconvenience regarding the recall parts. Please contact us at your earliest convenience, and we'll ensure the parts are available for your next visit.

May 12, 2025

Haley went above and beyond to solve the problem I had. She is really great to work with. Ultimately the problem didn't have the fix we expected, but she was able to provide a substitute solution and did i More

by Lisa Horwitz
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! We're glad to hear that Haley was able to assist you effectively and provide a substitute solution. Our staff strives to provide great customer service, and we appreciate your kind words.

May 08, 2025

Haley is absolutely amazing! She is very knowledgeable and patient. She was very detailed in explaining everything going on with my vehicle. Haley has the best attitude and perso More

by L. Lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We look forward to serving you again in the future!

1
...