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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
1,011 Reviews
Call Service Center (706) 256-6100

1,011 Reviews of Mercedes-Benz of Columbus - Service Center

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June 16, 2025

Mercedes of Columbus is what every car dealer should be about. They actually take care of the customer needs and bends over backwards to accommodate them. I will be getting my next car from them when it More

by WDBILLINGSLEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 14, 2025

Everything went great. Vehicle was returned in a timely manner. Thanks to Everyone and Happy Father’s Day. More

by oscar_harris2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear everything went great and that your vehicle was returned in a timely manner. We appreciate your kind words and wish you a Happy Father's Day as well! We look forward to serving you again in the future.

June 11, 2025

Always the same, outstanding. Courteous, professional, and prompt. Purchased my S550 here and never serviced anywhere else. More

by gp5
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We're delighted to hear that you've consistently had outstanding experiences with us and that you trust us with your S550. We look forward to continuing to serve you!

June 04, 2025

Everything went great! I came in for my 2d A service. I had appt and was on time. Service was ready for me and I was out in a timely manner. Outstanding customer service! More

by bettye.mercado1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kailey Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that your 2nd A service went smoothly and that you experienced outstanding customer service. We appreciate your feedback and look forward to serving you again in the future!

June 02, 2025

Great service, they delivered it back to us when we thought we had to come pick up. They went the extra mile! More

by cbmitchell.realty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the great review! We're thrilled to hear that our team went the extra mile by delivering your vehicle back to you. We strive to provide exceptional service, and we're glad you had a positive experience. We look forward to serving you again in the future!

May 30, 2025

The BEST! I’ve never had a bad experience and their pickup service prevents me from losing days at work. More

by EDCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the fantastic review! We're thrilled to hear that you've consistently had great experiences with us and that our pickup service has been convenient for you. We strive to provide the best service possible, and it's wonderful to know we're meeting your expectations. We look forward to continuing to serve you!

May 28, 2025

Outstanding service from drop off to pick up. We absolutely love Rachelle at Mercedes-Benz of Columbus Service Dept.!! More

by blackr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your kind words about Rachelle and look forward to serving you again in the future!

May 27, 2025

The people are nice at this dealership. The service time could improve. I was there 3 hours or more for a single tire! More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earnest. He’s great.
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May 27, 2025 -

Mercedes-Benz of Columbus responded

Hi Kim, thank you for bringing this to our attention. We're sorry that you were disappointed with your experience at our dealership, especially regarding the service time. Please contact us so we can address your concerns and work towards a solution.

May 23, 2025

I'm very pleased with the courteous service I received from the friendly and efficient staff. More

by Andy Wendt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evelyn Tolbert
Report | Print
May 23, 2025

Haley was so helpful in service . They recommended what needed to be done and made it happen that day . I highly recommend Columbus Mercedes ! More

by aujenng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley
Report | Print
May 27, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this wonderful review! We are thrilled to hear that Haley and our service team were able to assist you effectively and get everything done in a timely manner. We appreciate your recommendation and look forward to serving you again at Columbus Mercedes!

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