Mercedes-Benz of Columbus - Service Center

Surprised at how small waiting area was and lack of seating for customers. Also time waiting was unacceptable considering appointment time. Very little inventory on pre-owned vehicle to consider. Mr. T seating for customers. Also time waiting was unacceptable considering appointment time. Very little inventory on pre-owned vehicle to consider. Mr. Tom was great. More

I recently had to get my sunroof replaced at Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expec Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expectations. First and foremost, the staff at the service department were extremely friendly and welcoming. They greeted me with a smile and made me feel like a valued customer. They were also very knowledgeable and were able to answer all of my questions and concerns about my car. The waiting area was clean and comfortable, with complimentary waters available. The service department also had a shuttle service available for those who needed to leave their car for an extended period of time. I was pleasantly surprised by the speed and efficiency of the service. What impressed me the most was the honesty and transparency of the service department. They didn't try to upsell me on unnecessary services or repairs, which I have experienced at other dealerships. Instead, they were upfront about the cost and provided me with options to fit my budget. Overall, I highly recommend the service department at this car dealership. They provide exceptional customer service, have a knowledgeable and friendly staff, and offer efficient and honest service. I will definitely be returning for all of my future car maintenance needs. More

Great service Lauren did great very nice and very understanding. I was greeted very professionally I admire their hard work. understanding. I was greeted very professionally I admire their hard work. More

This dealership has friendly, reliable service. Everytime I called, they were able to answer questions. Everytime I called, they were able to answer questions. More

Haley was very professional. She does a great job in dealing one on one with customers. She does a great job in dealing one on one with customers. More

Everyone is always a pleasure when getting our car serviced. Communication is always so easy. serviced. Communication is always so easy. More

And enjoyed riding with Mike and MB picking up the car bah bah bah and bah bah bah and More

The dealership is always courteous and polite when I come for service. They always have smiles on their faces which makes for a very comfortable stay. for service. They always have smiles on their faces which makes for a very comfortable stay. More

Always a great experience. Customer service like non other. Will be back for service. Thank uou Customer service like non other. Will be back for service. Thank uou More

Always my go to Mercedes dealership! So nice and attentive to all my needs! Thanks guys! So nice and attentive to all my needs! Thanks guys! More